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October 2024 by Susan Woody
I was just Internet browsing last night and came upon ad about shower installs so clicked on it and looked around a bit. Then today, while I'm dealing with a zillion things, people helping me with new washer and TV install, this company kept blowing up my phone! Obviously, it was NOT a good time. They called 17 times in 6 hours. That's a bit pushy for me and when I'm ready for shower install, I don't think I'll be going to their site again.
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August 2024 by diogenes perera
NO CUSTOMER SERVICE! Very eager to sell you a product but very non-existent with customer service. Install was scheduled for a wednesday we get called and said they have to cancel we will call to reschedule, no call that night or thursday. I called thursday asking to cancel my order, miraculously they wer able to install on friday. Instal went of but we had the impression we were getting 4 shelves but got 3. We also got the base shower head when I know we asked for the upgraded model. I have called since then to salesman and sales manager with no call returned. End product is good, just not what we agreed to.
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August 2024 by Gina Tillman
SHADY!!! My elderly uncle had a contract with/install done by a Bath Planet competitor and accidentally called Bath Planet when he had a follow-up question on his financing. Instead of saying he had the wrong company, BP told my uncle that they were affiliated with the competitor and handled all of their paperwork, and had him sign a new contract with them via email! At best, this is a morally reprehensible business practice. At worst, this is illegal (representing themselves as another company) and elder abuse (taking advantage of a confused senior citizen). Stay away from Bath Planet!
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August 2024 by Star Watcher
This Scumbag Organization, owes me money. I sold a job for them and they did not pay my commission. Lawsuit to follow
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July 2024 by Billie Zabinski
We are very pleased thus far. He did an awesome job!
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May 2024 by Julia G
Bath Planet delivers. Everything was as discussed at the initial appointment - high-quality materials and installation. I’ve told my friends and family that I highly recommend Bath Planet. My shower is no longer a deathtrap. I feel safe and I enjoy it.
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February 2024 by Robert Wyss
Salesperson was very knowledgeable and didn't pressure us. The installer was friendly and very respectful of our home. He did a great job. Everything was very professional.
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January 2024 by Teresa McMullen
Salesman Jereco lied about removing a section so I would not have to step up. He said the crew can grind it all out. Liar! When everything was dug out and gone, the 2 man crew said they have nothing to do this with and that these salesman promise stuff that can't be promised. To late to turn back now! This is all $9,000 later and that is with certain discounts if you qualify. If you're handicap, they definitely take advantage with the cost. It looks nice, but almost $10,000! We were told that we could even get a discount on our 2nd tub/shower. Lol. That will not happen, because this will never be paid off! Although, everything goes over to the next owner. Not sure about that either? Liar salesman from the beginning! Think, think, think before you do this!
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December 2023 by Amber Malo
Jake Griffin came into our home was super nice, pet friendly (our dogs love attention), he explained everything very well and very pleased with his performance.
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November 2023 by Amber Frazier
Jake Griffin came into our home was super nice, pet friendly (our dogs love attention), he explained everything very well and very pleased with his performance.
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September 2023 by Shannon Robertson
If you need a new shower installed ask for Trevor to do it! We had great / bad experience. The first guy who come out left is with a mess, not a very pretty, actually was very upset. They had to replace everything because of what he did. Then they sent Trevor. He knows what he is doing, great guy to work with. You need it done right he is the guy. Thank you for making things right with us we appreciate everything you did.Service: Bathtub replacement
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March 2023 by K H
I contacted Bath Planet for a tub removal/ shower install for my aging parents. Was there for the initial meeting with the rep (i live out of state), to ensure they would be getting everything they needed for a safe shower. My folks told me they were extrenly impressed with guys that showed up to do the install, they covered the floors, were careful not to make a mess, there was little to no dust removing the old tile and tub. Clean removal, great install. The only aspect my mom didnt like was the bamboo seat that was installed. She says its not big enough, and she doesnt feel comfortable using it safely. Only issue they've had was a nonslip floor was not initially installed. This was a specific request for my aging parents and mt mother with a bad knee. Bath planet originaly said we did not ask for it, but made good, by returning and putting down nonslip material. BUT within 6 months, it had worn off. They have since returned to fix the issue. Our overall experience with the company was good, my sister just had her tub removed and a shower installed by them.Services: Shower refinishing
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March 2023 by Jane Yoakum
Terrible experience with this company. My first installation date was February 9, and they sent unexperienced installer, he worked 3 days, walked off the unfinished job. I was sent out 2 installers to look at the damage and take pictures. They agreed for me to not turn my shower on at all, which I hadn't because it was not properly installed. Was informed new equipment and installation will be done, but not until March 9th, one month to the day my 1st date. This is my only bathroom with a tub or shower in my house, so I've had to go elsewhere to shower all this time. The humiliation and inconvenience this has caused me, not saying the depression is unbearable. I have contacted David in the complaints department twice since then about this and getting my full refund as the company broke the contract not me....he has not since answered me. This company is terrible and are taking advantage of a widowed,veteran woman. I would and never will recommend this company.Service: Shower refinishing
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February 2023 by Erik Zdansky
We are delighted to be working with BathPlanet out of Peoria, IL for our upcoming bathroom remodel for the tub/wet area. We learned about them from advertisements on Facebook. The salesman was kind, patient, and explained the product and the process for the project. My partner was there in-person while I was there eventually over the phone. I can imagine trying to explain things in that way to two people can be difficult. I appreciate his willingness to explain things twice and answer our questions. We explained the urgency of our need and he was able to help accommodate that for our family of six. We signed the contract on Jan 9th and will have the project done by the end of the month, not three months or more.We needed a remodel to help us with a mold problem and fix up the area for a reasonable cost. It will also take approximately one day to complete the entire project, which is a huge bonus. We financed to complete the project: two years of payments with no interest.One area for improvement would be to include an itemized budget to the consumer with the quote. We are obviously able to get a total budget for the project, but without an itemization it’s difficult for the consumer to fully evaluate the cost of things. It’s a minute detail since most people consider the overall cost to determine how feasible the project is from a finance perspective. Personally, this is just an expectation from my own line of work when doing capital projects: an itemized quote when asked is always included.We are excited for this project, and we have high hopes that this will end in a happy customer experience after everything is completed! We wanted to include a review for the first part of the process (sales, setting up the project) and then follow-up after the project is complete. Most reviews often focus only on the completion of a project. But I really wanted to take a moment to evaluate this part of the process. Stay tuned for a review after the project is complete!Services: Shower refinishing
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February 2023 by CynNIL
I am so thrilled with my new walk-in shower! Everyone I had contact with during this process was amazing! Thank you Gabe, Jesse, Bradley and the ladies in the office, who were patient and kind when I had any questions or concerns. The shower looks even better than I imagined! If anyone is considering upgrading a bathroom, call Bath Planet!
