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June 2021 by Dario Hernandez
The manager in this place doesn't know what customer service is. Always so rude to all the customers. I used to love going to the West Dundee even when I didn't agree with them at least they were polite about it.
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December 2020 by Heather Ahern
The Lady at the drive in window was patient at wonderful. She worked with my needs and was super friendly.
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December 2020 by Ion Botnari
They do not let costumers use the bathroom , and make you wait forever .
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September 2020 by Robert Lasek
Absolutely terrible support trying to close a HELOC account, which is preventing us from refinancing our home. We paid off loan years ago and they still have a lien. I’ve been on phone for hours, can’t get through. Staff at location here useless, unable to help and just gave me same number. Please don’t anyone ever bank here, and get your money out while you can.
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September 2020 by Brenda Faron
Closed temporarily I hope! At Maple av. in Mundelein. No reason posted. On internet says open. After calling 5 times I finally got someone after waiting 35 minutes on hold. Told me to go to a different location. Poor customer service!
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September 2020 by Anastacio Cardenas
If this bank was not ready for the transition way they do it now every day I wake up my balance show different amount and good luck try to call costumer service
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July 2020 by John Hall
I’ve been with TCF since 1988 when it was a Savings and Loan. The TCF stood for Twin Cities Finance. You’ll not find a bank that will never mess up. But they’ve always straightened out any problem I have ever had.
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June 2020 by Mohammad Ali
I'm not sure what everyone is talking about. The staff here has always been extremely polite and helpful. I visit this location with my mother all the time, and have never experienced any issue. In fact, even during these trying times the staff still greets everyone with a smile on their face.
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March 2020 by Ant13 Ant
very rude staff !!
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March 2020 by Crystal Pirita
Worst customer service we went in to ask about the coin machine and this lady not sure if the name was elizabeth bit it seemed she was in a bad mood and was rude to us
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December 2019 by Phil Wilmot
Solid three star experience. Would go again. Cashiers are polite. Transaction was swift. Place was clean. Not so Keen on the decor.
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September 2019 by Cheikhou Diagne
The worst tcf branch ever don't go their they're racist and unprofessional
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August 2019 by Alfred Collins
Very rude went for change for work ask for a id and debit card im here for a company she needed it to write my name down and when i ask why she rolled her eyes and walked a way very snobbish short girl thinks shes a manager and is better than hard working people this location needs restructuring if they continue others banks will be happy to take there business i recommend not banking here
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December 2018 by Kathy OBrien
We got a notice that a check we tried to cash from my daughter's grandmother bounced. They also took $25 from my daughter's account because of it. After several days, and proof there was enough money in the original account, they figured out their teller tried to put the check through two times!!!! It was this bank's fault. They put the money back in my daughter's account (the price of the check and the penalty) however, the supervisor and Teller I dealt with we're extremely rude and uneducated! I also wonder why they give my daughter a penalty for something that was not her fault, but wouldn't offer us the same amount for our trouble. Stay away from this branch if you use TCF.
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October 2018 by Tatiana
I moved , so now I have to come to this location , and what I want to say it's the worst costumer service what i've had experienced with the TCF bank. This attitude what those ladies are giving to you is so annoying. The management has to do something about it.