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January 2024 by Gary Thomas
I came to the branch to add a trust to my checking and savings account. Seems pretty simple and straightforward. Two trips, 1.5hrs to sign several documents, and then two phone calls that said they can’t do what I asked and saying I need to come in to sign more documents. Unbelievable. Clearly don’t know what they are doing. My wife is handicapped so coming in the branch is a big hassle but they made it clear they did not care. Deciding if I continue with them or go to a competent competitor.
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November 2023 by Zbyszek Walas
Palatine has a large Polish community, but there are NO Polish-speaking bankers or tellers in this branch.
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April 2023 by Joshua P
This review will be short and to the point. Middle of the afternoon and they have 1 teller and 1 manager on duty, the manager that can't get on a register and help people, but instead stands there asking if people want to open different kinds of accounts. An almost 40 minute wait for a process that takes 3 minutes. Either hire more tellers and pay them a livable wage or close this branch down.
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April 2023 by Ritchie Cares.
It's frustrating to use this branch. Although the employees are nice, friendly people, they are stuck using outdated/ dysfunctional software. After all why else would it take 30 minutes to do a withdrawal that should only take 3-4 minutes?
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October 2022 by Bradley Bjorn
I recently made deposits in both a new checking and savings account, have had questions and the fellow setting up my account has not returned my call after leaving a voice mail. I'm going to close the account and find another bank. This type of impersonal bank service is irresponsible.
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June 2022 by John X.
Zero stars. I didn't receive good service here. No follow up on the resolution of my issue. Also, seems to be completely understaffed.
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March 2022 by Claudia Saavedra
The Citibank team at this branch, specially the Branch Manager Judit are amazing! they helped me with some complex changes and their service was above and beyond anything! They looked out for me and what suits my situation in the best way. I definitely recommend this Citibank branch for any and all banking services.
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August 2021 by M R
The Citibank system has the worst customer service and tech support of all the companies I regularly deal with. I have given them this feedback directly, multiple times. Palatine NW Hwy branch has short hours, and are short-staffed. The employees are nice individuals stuck in a dysfunctional system. I would not recommend it to anyone needing to open a new account.
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August 2021 by Renata Skrzynska
This branch is terrible, machines always “temporary out of service” .... gives you time to write a review
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May 2021 by Randall Adams
Apparently to actually bank at a Citi bank location, you can't work a normal 9 to 5 job, as they open at 10 and close at 5!
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May 2021 by Rustam Sehen
Over the phone customer service is a nightmare you'll be waiting on the phone for hours and getting transferred literally across the world. No surprise they lost 500 million dollars. No one knows what they are doing in this bank.
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October 2020 by Bob Vilsoet
$29 late fee on a credit card. That is THEFT. Automated voice automatically refuses to refund. Agent wont refund. It just isnt worth banking at Citi anymore. Go with a different bank.
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June 2020 by Nate
Awesome
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May 2020 by Alexandr Caraus
Average...
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December 2019 by Erica Miller
Terribly unreliable service.
