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February 2024 by Jay Ef Jai ..
Just when you think you have met the most incompetent company in the world, in walks Party City to take that title away. Super Bowl Sunday. I am having a party. I need balloons. I wanted balloons to match the participating teams. I wanted the ribbon of each balloon to be reversed. In other words, for the 49ers, red balloon, gold ribbon. You know what I got??? Black ribbons instead. Party City has to be one of 2 things: incompetent or uncaring. Let me know which one you choose. UPDATE: A manager called me about this situation the same day. I didn't pick up the phone, not wanting to deal with this on Super Bowl Sunday. I visited the establishment the following day. After a discussion, my money was returned. However, I still am not sure if I will ever go back here. Just me.
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January 2024 by Cindy Mazin
We found everything we needed to get to celebrate my daughter's 18th Birthday!
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November 2023 by P P.
I live in Orland Park and this is my hometown store. I really like this store because they carry pretty much everything you could want for a party.
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November 2023 by Kim R
I went to the website to look for a Halloween accessory. The website said the Orland store had the item in stock but when I went to the store, they didn't have it. The manager said the last time they stocked the item was in 2021. So frustrating to drive to the store and it's hasn't been in the store for 2 years. Update your website!!!!
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October 2023 by Ali Salgado
Found everything I wanted/needed to throw my son the best 1st birthday he could ask for. The young lady at the cash register assisted me with the balloons and was a really good conversationalist.
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August 2023 by Daniel Davis
Very friendly staff and a good selection of party supplies
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July 2023 by Michelle B.
On my way to party, realized one of the helium balloons I had picked up night before was deflating. Stopped back at store with balloons, and was helped immediately. Yolanda replaced the balloon and restrung bouquet, while also assisting another customer. I so appreciated the customer service to get my balloons in great shape again! I really have always had good service at this store and employees who greet you as you enter and are available to help with any questions.
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July 2023 by Katie Gustafson
A little hard to find what we needed but did eventually get it with help
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June 2023 by Cyndi Sisk
Ask where something is, and they tell you aisle 8. Aisle 8 is long, but they can't be bothered to step out from behind the counter ... even though there were 3 of them and not a one had a customer.
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February 2023 by Mary Katherine Hesik
Had a lot of help with all my questions. One complaint: more cow print items!! Way cleaner than other stores I’ve been in.
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November 2022 by Timothy I.
I asked for 2 balloons today around 11am. The employee told me they would be ready by 5pm or the NEXT day. 6 hours or another day for 2 balloons? This and attitude from the employee and I would never come Back.
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September 2022 by Heather Kits
Called to ask a question at the Orland Park, Il store and the young lady on the phone was SUPER FRIENDLY AND HELPFUL, even guiding me elsewhere to get what I was asking for as they didn't carry it. Great service!!! Rare these days!! I will definitely use Party City as often as possible going forward. Thank you!!
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May 2022 by Fifi Fifi
I ordered some balloons and when I got home the large one wasn’t full, maybe a leak or not filled properly.. I spoke to Garther and he was kind enough to Uber 2 balloons to replace that one.. I greatly appreciated because I just couldn’t make it back to party city. However day two of two my Mylar balloons and it’s not looking too good, I feel like make it’s a quality issue
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May 2022 by J.H.
I did Curbside pickup ... Within 2 minutes ... They were outside with my product .. and the gentleman was Friendly! So far so good!
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May 2022 by SiViTa art By Iliana Deltcheva
This store is just ridiculous I went to buy a five balloons and they told me to wait for 4 hours to be blowup and the store was empty we were only two clients and at least five workers who just walked around doing nothing and no one wants to take my orderFor sure they have no idea how to do a good business and I think the manager must be kicked out from there