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September 2023 by Juju J
Terrible, just gave me a vehicle they wanted me to have instead of asking which one I prefer, when I mentioned it and they didn’t want to change paperwork, just said oh we don’t have the keys yet. I’ve rented for years on different occasions, so I’m familiar with the process. But because we had to get out of town quickly for a funeral, I didn’t have time to go back and forth that morning with them.
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August 2023 by DANIEL VILLARREAL
I was very unsatisfied with the customer service. I had rented a pick up truck and when I went to sign my paperwork it was an SUV. They had given my pick up to a random person who came in off the street for a rental. That person was in front of me. It was like no big deal to them! They said if I wanted a pick up, I could pick one up at the airport! Also my pick up time for the rental was 12pm. I received a call earlier that day telling me that they close their doors at 11:30! Why would you let me rent the car at 12pm then tell me I need to pick it up at 11:30. When I tried calling them back about the time, they never picked up their phone! I called about 10 different times!
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July 2023 by Timothy Brkovic
Had a very pleasant and problem free rental experience. Car was clean and ready to go. When at the counter it was realized i actually booked the wrong week. It was fixed and i was on my way quickly!
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July 2023 by mary streets
This was my 4th time renting from budget and my experience was easy, quick and pleasant.I highly recommend Budget in Orland Park and don’t forget to use the website it make your experience even easier.
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July 2023 by Bmarie
I was completely satisfied with my experience at the Budget Rental in Orland Park Illinois The staff were courteous helpful and efficient. The car was very clean inside and outside.
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June 2023 by Kari Blanton
Great customer service. Easy check in and check out. Nice clean vehicles at a great price.
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June 2023 by Ray Cepele
Was lied to that the moving truck was full with gas at pick up after they forced me to sign. Had to fill up 6+ gallons, called and emailed customer service multiple times for reimbursement and still no progress.
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June 2023 by Alex Wrobel
I did not receive the moving truck I ordered and was not told of the change until I was handed over the keys. Very unprofessional. Received the car with half a tank of gas which is against their policy and resulted in a $100+ charge when dropping it off with half a tank in a different location (Elston Ave in Chicago) because they would not confirm with customer service that I received the cargo van with half a tank even though the inspection form I gave to the drop off location showed I received the van with half a tank. Please try calling this location they will not answer the phone. Unprofessional behavior for both locations and terrible customer support showcases the systemic and operational issues this company has. Too many competitors to ever use Budget again. Would not recommend.
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June 2023 by Sarah VanGorp
Reserved a moving truck a month before our move. Less than 24 hours prior to pickup they cancelled our reservation because the tires on the truck were too bald. No trucks in the entire Chicago area?!?
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June 2023 by Rebecca Davenport
Online reservation is easy. Vehicle received was what was reserved. Quick, but thorough pick-up and return process. Vehicle was clean, comfortable and tech was fully operational.
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June 2023 by andrick garth
Best location to Rent from! Staff is stop tier and friendly! Always have the nicest up to date cars! Ask for Arianna or Douglas! In and out service no hassle!!
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January 2023 by Travis D.
Horrible customer service. Rented a vehicle recently. They could not find the keys to vehicle to start. When I went out to the rental, the windshield was covered with snow and ice. I was given a snow brush to clean it off myself, the snow brush broke and I had to wait while the heat thawed the windshield. The vehicle was not brought up front, was not warming for me, and when pointed out the astonishment that the customer was given a snow brush; the response from the individual working was "that's what corporate gives us." Completely unacceptable. Drive farther if you are looking to rent. I will not come to this location again.
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December 2022 by SERGIO SANCHEZ
Great team on site that are very friendly and professional.They always go the extra mile for me when I rent at this location.
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December 2022 by Cary Boers
I needed the car for 1 day less than I thought I would and Budget refused to refund me my money because I prepaid. I would not recommend Budget to a friend unless I get my refund.
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December 2022 by Laurell S
Hard to get some one on phone but the sevice is great nice clean place,hope person work there happy thank give thank for your kindness
