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August 2024 by Becky K
Today was the best experience I've ever had at Ulta. I had the pleasure of meeting Koko, who helped my friends and I find some amazing products and make our girls weekend incredibly special. Koko was so friendly, kind, and she even did a little makeover on each of us. She is truly amazing! In fact, every Ulta team member we interacted with at this store was great... well done!
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August 2024 by Keri Cramer
Koko was amazing today. She did all of our makeup and spent so much time with us. Truly cared about our skin and looks. We should be so lucky to have her. She made our mini girls weekend so special. This girl needs a raise.
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July 2024 by David DeLeon
Went to buy men's cologne, but it was mixed with the women's perfume, so it was super hard to find anything of interest.
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July 2024 by Yuridia Peralta
Horrible experience , employees racially profiling me and made me feel very uncomfortable that I did not feel like shopping or looking around . Felt like they were trying to keep an eye on me in case I was stealing , horrible horrible
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July 2024 by Kirya Anderson
It was my first time in the location and I was lucky enough to run into Kirsten. She was super nice and helpful. I needed help with something for my acne and hyperpigmentation. She directed to the brand beekman 1802. She was very helpful and not pressuring at all. Even wrote down the steps for me to use. I ended up buying 6 items from the collection. Also thanks to Eva for helping me foundation match. Those two were super sweet and assuring. I’d love to come back to shop there again!
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June 2024 by Nicole S
Susana at the brow bar was great! She laminated and shaped my brows and had excellent customer service.
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June 2024 by Luke Taylor
The employee was being rude when she saw my hair cut
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June 2024 by Marcin Dymala
Men’s fragrance mixed with women’s. Samples not displayed so you actually don’t know how fragrance smell. Better off buying online as you will save money on trip to that place. Out of wack. Management poorly running the store it seems.
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June 2024 by Kathy U.
First time getting a haircut at Ulta. Easy to schedule. I have curly grey hair and I found a curly hair stylist and really liked the cut and the products recommended for me.
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May 2024 by Amy
The black lady with wearing sunglasses is racist. Also I needed help, but the entire staff including vendor reps were congregating by the corner accusing people of stealing when she went to her car for her wallet. Since no one offered to help and I after I heard them accusing people of stealing i went to Sephora to buy what I needed. I give Ulta only a few more years of business and they will be closed.
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May 2024 by Brittni Foster
DO NOT COME TO THIS ULTA!!! They DO NOT deserve your money!
Recently, while out shopping with my father, we stopped by Ulta to browse fragrances. After walking around and smelling a few, I finally decided on a fragrance. However, an employee informed me that it was unavailable in-store and suggested I order it online. Given my limited time in town, I didn't find it necessary so we simply left and continued our afternoon.
After spending around 45 minutes in another store, to our complete shock, we find ourselves surrounded by 3 police officers upon leaving. We were totally caught off guard and even more so when the officers informed us that an Ulta employee reported that she SAW me steal perfumes. It was then I realized that I was racially profiled and wrongfully accused of theft. I was in disbelief throughout the entire ordeal. It was my first encounter with such blatant discrimination in retail and I refuse to let it go unnoticed. Out of all the customers in Ulta at the time, somehow my father and I were singled out for theft? Not to mention we were the ONLY black customers in the store at that time. I will NEVER return to this Ulta and I strongly discourage other black people from shopping there or you might have the police arbitrarily called on you as well.
I understand that theft is an issue in Ulta and it's one thing to watch and observe your customers, but it's another thing to confidently lie and make a claim that has no basis in reality. Even if the last 2,3,4 people who were actually caught stealing were black, you DO NOT have the liberty of treating every black patron like a suspect, falsely accusing them of theft based on a racist and fallacious whim! You don't make those calls without concrete proof and certainty.
While my father and I were shaken up, we still tried to enjoy the rest of the day given I only had that day to spend with him. I don't know what sort of mental gymnastics the employee performed to come to the conclusion that she did, but it was very clear that she had no regard for truth or consequences. The employee did not consider how her careless and arguably malicious act could impact the person on the other end of it. And Ulta needs to hold her accountable to the fullest extent.
EDIT: I will be escalating this further because based on a number of other reviews, there unfortunately appears to be a trend in the poor treatment of black women who patronize this specific Ulta. Management clearly isn't serious about addressing these concerns, but I certainly am. :)
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May 2024 by corina Georgiev
Amazing location so helpful and everyone is so knowledgeable
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April 2024 by MakinWavesWithMsDarci'D IamRedd
PLEASE! Please! Do NOT do BUSINESS with Ulta Beauty, placed an ONLINE order7/2023, inside the store, they immediately CANCELLED the order, BUT NEVER credited my account back the $140.00, it’s NOW April 2024,
AFTER numerous emails and recorded calls, I finally decided to file a complaint with the BBB and Attorney General Office for my $140 REFUND yesterday, (9 MONTHS???)
Awaiting a response!!!! Will keep everyone updated ✔️
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April 2024 by Milos Djuric
Wandered in as they opened and was immediately greeted by Eva. She was incredibly helpful, giving two clueless men the perfect guidance for our gift to our family member!
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March 2024 by Kimberly Nicholson
Wonderful selection or products. Seemed fairly busy when we went and we still had someone come check on us and as how we were doing. I did ask a question about finding something, and they led the way to a product but it happened to be... different than what we were looking for. Was able to find the correct product and right size once they left. Overall great experience.
