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September 2022 by Traci Pareti
Called this idiotic company for an estimate to take a family member to and from dialysis 1.7 miles one way and the person who barely spoke English informed me that the cost would be $75 one way. Ummmmm....... Not sure if they hired people who understand English; but I am no asking to be transported to another state. I'm not talking 117 miles. I am talking 1.7 miles. Not only is that crazy; it's price guaging at it's best. My mom is dialysis and unable to transport herself. You ought to be ashamed of yourself.
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June 2021 by David Sobilo
Impossible to get a wheelchair ride
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July 2020 by Sona P.
My Dad recently had to be transported from southern Illinois to Naperville. A 4 1/2 hour drive! Jason, was so very helpful. He called me several times the day of the move to let me know of problems with the facility Dad was leaving. He was also kind enough to keep me in touch with how the trip was going. Upon arrival, I met the driver, Monique. She was kind and professional. My Dad was so happy with her, he asked me several times if I had given her a good tip. He told me that she was a "heck of a good driver" several times. He's 89 and probably talked nonstop. She did everything in her power to make him as comfortable as he could be. Professional, good driver, caring and kind people! Highly recommend this service!
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May 2020 by Douglas Hemmingsen
Bill was our driver on April 23 to take our invalid Mother to our father’s funeral and he was on time, very kind, knowledgeable, efficient and made a hard trip very easy. Thank you! Edgar Finke family
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June 2019 by Fred Flores
good services and friendly with a wide area of coverage
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May 2019 by Laura Berendson
I booked two years ago and was very happy and so am booking again now.
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May 2019 by Jennifer A.
Horrible customer service, no return phone calls or emails. My grandfathers doctor called last minute to cancel his appointment due to emergency. AC charge us for both trips in full and no one will return my calls/emails. Really?!! Charging a 95 year old elderly handicap man in full because his doctor canceled on him last minute. Horrible! Will never use them again!
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February 2019 by athenamajig G
I was Quoted $55 for a 4 mile trip and $55 back so $110 for 8 miles!!! They are taking advantage of the handicapped. I called and when i told The guy i could Rent a wheelchair van for a week for that price he told me, “ then go ahead!†That proves right there they only care about the $$. If i could Give zero stars i would. They deserve nothing.
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January 2018 by Denise I.
We have been using this company for quite awhile now. Vehicles are newer, drivers friendly. When you call, you do have to wait on hold occasiinally, for a long time. They charge more $ if you do not schedule a return pickup time when booking and may have to wait hours to get picked back up. If you schedule a return pickup and are not ready, they charge extra. Also, be aware that if you pay by check, ensure they do not also charge your credit card on file. This happened to us - even though I told them at time of booking that I was going to pay by check and was ensured that my mother's credit card would not be charged. Refund was made after 2-3 calls into their office over a 2 day period. I would have appreciated a call apologizing for the error but not actually sure it was an error as the customer service rep said it's their common practice to charge card until the check clears?! This was the 1st time we've opted to pay by check. In summary, reliable service by drivers but wait times on phone and pickups can be long. Watch your billing so they do not charge you twice. Not a fan of the administrative practice - not professional there. Good luck.
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November 2017 by Jessica Corvo
I called in an effort to better understand wheelchair transportation options. I spoke with Asia. She was extremely helpful with answering all of my questions and also gave me some tips on insurance etc. Thank you for your knowledgeable staff that clearly enjoys what they do! Keep up the good work!!
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September 2017 by Stanley Gaston
I called to transport my mom and the driver was late. Tried to call the company and they told me they will be there in 10 minutes. They came 40 minutes later and when we got to the doctor they cancelled my appointment because we were late. I Will not be calling them again.
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September 2017 by Drazen Pekusic
Company provided much needed transportation solution, in the best way possible.
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September 2017 by Veran Paolini
They have great prices, outstanding service, and they are always on time.
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November 2016 by Rosalie Aguilera
Initial pick up driver was about 15 minutes early. I was happy about that. Return trip 45 minutes late and they had another company that they work with come get me. Wasn't crazy about them being so late, but sometimes things happen. When I called in to check rise arrival they said something about power outage and trying to work off cell phones not business phone. Prices they quoted me was really great price. One place quoted $46 more and another place I sent email and left voicemail no response to either.
