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July 2024 by Hiep Nguyen
I ordered a bottle of perfume priced at $289.99 for 1.6oz. but 3 days later I received an email that my order was canceled because it was out of stock. I contacted the service about that issue. They said that when they checked the product again, it was out of stock. I suggested that I would get a similar bottle for $449.99 for 3.4 oz with a discount because it was so expensive. but they only give me 7% off . it's that crazy . Why do I have to spend time waiting and a lot of money because it's their fault to buy back this anger.
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June 2024 by Richard Hendrix
Found all sorts of wonderful stuff but I got there too late because they had sold out of my size but I still managed to find one cool hoodie
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May 2024 by C.L-Channel
Once upon a time ago I bought a jacket on Saks off fifths website. I ended up returning the jacket as it was too big. A few months later I bought the jacket again online as this time it was the “right” size. It came in the mail but it was the wrong size, the same size as it was the first time I bought it. I came into this saks off fifth so I could return the jacket. The website did not give me any e receipt or anything but I didn’t suspect the trouble that the supposed manager Helen gave me. For close to an hour, she harassed me and made me feel like trash. She accused me of being a liar and told me that I already returned this jacket so how do I have it again. I kept telling her how I already bought this jacket a few months ago but I had to return as it was the wrong size, but then when I bought it again since it was in stock with the “right” size and they sent me the wrong one I obviously wanted to return it. She would not let me finish my sentence and instead proceeded to put words in my mouth. She was screaming at me like I was a liar, thief, bandit, etc, the whole store was looking at me like crazy. She wouldn’t let me finish my sentence even though I was telling the truth. She was like an annoying broken tape that would not stop saying the same thing over and over again. Finally I found the email that had all of the proof and as soon as I showed her this she ran away. Karmela ended up stepping in and she helped me very well. She was very nice and apologized for the incident. Safe to say that after the encounter I had with Helen I won’t be coming back any time soon.
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April 2024 by S
Inventory has becomes extremely limited.
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April 2024 by vicki fine
Great friendly service
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April 2024 by Ladislav Nikolov
Empty , sad almost gone ? Not as it used to be one of the best locations.!!!
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March 2024 by Cindy Bradske
Store is beautiful and well organized. Sales associate was fun to work with in helping me with my purchase. Good management makes happy employees and in turn happy customers.
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January 2024 by GABRIELA GONZALEZ LOPEZ
LOOKING GOOD!!! ELEGANT AND BEAUTIFUL CLOTHES, NICE COSTUMER SERVICE
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December 2023 by Simona Dekhtiar
Poor customer service experience in the store and staff are clearly unaware of their own policies or maybe just careless about customers. Double check that purchases are returnable if you need them to be as once the purchase is complete and an item is non returnable (even though I made sure to ask because I needed all items to be returnable), nothing can be done. There is no customer service line for in store purchases (only online orders).
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December 2023 by 川浦眞奈美
The lady who helped me purchased the earrings was very kind.I would go back to shop again. Great selections of jewelry.
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December 2023 by Cammron Hollimon
One of my favorite places to shop. Exclusive looks and deals.
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December 2023 by テッサ
The lady who helped me purchased the earrings was very kind.
I would go back to shop again. Great selections of jewelry.
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November 2023 by Lata Jain
Extremely poor customer service and the staff was absolutely not helpful. I ordered something online and needed to return. The policy clearly stated 30 days for return and can be done in any of their stores. The staff refused to take it inspite of showing email when the order was delivered and that it was well within 30 days. I went to their lincoln park store and the staff was helpful and accepted my return. Clearly it was this store in Northbrook who did not know what they were doing and were very rude.
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November 2023 by Anthony Cappoferri
If you buy online and your item doesn't fit, be prepared for a $9.95 return shipping fee!
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November 2023 by Joanie Bayhack
I want to praise Cheryl, a woman who works at Saks OFF 5th in Northbrook. I found a dream pair of flats and left them outside the fitting room. Later that day, I called to have her put them aside so I could purchase them the next day. Unsure of the pair I wanted, she held the shoes with two heel heights. I was so touched by her eagerness to help and go the extra mile. Service like this is so rare these days. I hope Saks takes care of their best asset. Thank you, Cheryl.
