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April 2024 by Anthony Dietz
This place is a life saver. They saved me when I need a capacitor for my HVAC last summer. When my ignitor died and just now when my draft blower died in the middle of the night.
Great place. Tons of parts in stock for reasonable prices.
Hate to be in a position to have to visit so often but I'm grateful they are here
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April 2024 by T S
Greatly disappointed. Called to see if specific part was in stock to support local business vs online suppliers. Owner said the part was in, upon pick-up I expressed concern over the part number not matching. I was assured it was correct and they had checked with the biggest HVAC service company in town (w/ inference of who was I to question them?). However, I was correct, it was the wrong part. I had paid nearly double the online price to begin with but the repair was needed and I value brick & motar & esp local businesses. I was able to return it the wrong part LESS a 15% restocking fee! This fee is so offensive as they did not give me the part # I requested (as they didn't have it in stock), but instead gave me the one they had in stock & assured me it was correct. They were made whole with the return and can make full profit in the future on this part, but I was burdened w/wasted time & expense from the wrong part and charged a fee for the hassle. The 15% restocking fee is not disclosed until AFTER you've paid (it is only listed on the bottom of the receipt).
If you are competing with online suppliers you may want to do better by your local customers wanting to support you! I ended up ordering online w/ great customer service & rcvd the correct part for 50% less. Very disappointing.
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February 2024 by Keith Schottland
I paid a little more for a normally stocked part (flame sensor), instead of ordering online b/c I wanted to support local business. I also placed a special order the same day.
I determined I didn’t need the flame sensor (unopened) and was charged a restocking fee when I returned. Who does this?
Since they don’t appreciate my attempt to do business, I’ll only go back if I’m in a real pinch.
Enjoy the $3 you didn’t earn, Parts Depot!
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December 2023 by Michael Senkpiel
The bake element went out in my oven 3 days before Christmas. Staff was very helpful and had the part on hand. Can't recommend this place enough if you're a DIYer and slightly handy!
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November 2023 by Jayson 81
HIGHLY RECOMMEND these people. We were having furnace issues with it staying running properly. Called a heating and cooling company they came and looked at it said it was going to be $380 for the part . Called parts depot $25 . Thank you guys so much .
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April 2023 by The Roeskes
We had our furnace blower motor die on us and parts depot had us back in business in no time thanks again parts depot!
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January 2023 by Mike Boehm
I am a DIYer and because of COVID concerns needed to repair my washing machine on my own. I called Parts Depot and described the “noises” my washer was making. Parts Depot politely listened and made some suggestions, they even Googled the problem and found more suggestions, all the time saying that they are parts people not repair technicians. The thing is, they listened, they had empathy for one little DIYer and made all the difference in my resolving my problem. So, if you need parts and someone to go the distance with you, go to Parts Depot!
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January 2023 by David Hallerberg
Only hvac parts store open on Saturday, a long drive from Auburn, IL but worth the drive. Had my AC up and running before everyone else was opening on Monday.
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January 2023 by Bob Gordon
The employees there are always so nice to work with. Every time I go there,it's a project for myself and they're always so helpful,like getting schematic on project, information that helps me with the project at hand. It's the only place I go for appliance parts.
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January 2023 by Lauren Hall
I ordered the parts on a Friday afternoon. I got a call on Monday morning that they were in. Went in and everyone was friendly and helpful. Put the parts in and they work perfectly.
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January 2023 by Kim Rutledge
Heather is great to get all parts I needed......
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January 2022 by Kelly Graeber
I’ve used Parts Depot for years, and they have never let me down. Today they told me the part I need is no longer available (freezer is old, but it works great), but the man gave me a great—and inexpensive work around! What a fantastic business!
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January 2022 by Grandpa Nate
Called 12 times with no answer. Went to voicemail each time. Left two messages on two different days. No return calls. Went to online parts sources (appliancepartspros.com and easyapplianceparts.com) and had parts next day. I spent more time just trying to reach this local business. I like to support local businesses, but this one apparently has more work than they can manage.
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January 2022 by James Williams
Got the part i needed to fix my furnace in no time amazing people very helpful furnace has never ran better i will direct all my friends in the right direction if ever in need
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January 2021 by Mike Hutchens
Easy to find, had the part I needed to fix my AC in stock.
