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September 2024 by Crochet cats and more
We had to drive 3 hours to get there and we were running close to when they close and Steve enthusiastically told us to come on up there. While we were driving there Steve got all the information he needed from us to make a trade for our car if we decided we wanted the car we came to see. When we arrived they were outside waiting on us with the car we wanted ready for us to look at and test drive. Everything went very smoothly and quickly and we got the trade and vehicle we wanted at a good price. Steve and Mike were very professional and pleasant to work with.
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September 2024 by Lisa Kassabaum
Purchased my furst Subaru xame back after 4 months because my salesman Dan W was polite and did not call me repeatedly great place to do business
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September 2024 by Jacki Martin
Shawn did a great job getting me a good deal and getting us all the information we needed. Thank you Shawn!
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September 2024 by Sean Ormiston
Super pleased working with Rick today as we purchased a new car! Super excited about our new Atlas!
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September 2024 by Sky M
Shawn has been working with me for awhile to find the perfect car for me and my family! We love our new Atlas!!! Thank you to everyone at Bloomington Normal Auto Mall! It was a fast and smooth trade in!
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September 2024 by Elizabeth Wahls
Mike and Kim are the BEST! I truly appreciate all the help and understanding with these Two. My Patience and Prayers have paid off.
Friendly service from Mike was above and beyond! Thanks again!
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September 2024 by Kimberly McElroy
Kelsey Phelps was absolutely AMAZING! She was NOT pushy or overbearing. She was very informative when I asked questions about my new Subaru Crosstrek. In fact, her background is in Mercedes, which made her even more phenomenal!! I would recommend her to EVERYONE !!
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September 2024 by Joey Fulcher
I am writing to express my profound dissatisfaction with the recent purchase experience at Bloomington Normal Automall . Three days after acquiring my vehicle, the check engine light illuminated with a message indicating "engine malfunction power reduced."
Additionally, I discovered that one of the headlight bulbs was not functioning.
When I reached out to the dealership for assistance, I was met with an unsatisfactory response. I was informed that "mechanical items can have faults at any time" and advised to visit AutoZone to read the diagnostic code. The dealership offered no further support or solutions, leaving me with unresolved issues and a sense of abandonment.
The lack of accountability and customer support in this situation is unacceptable. Given the poor handling of my concerns, I cannot recommend this dealership based on my experience.
On the day of the purchase. The financing manager was not there so they had a sales manager whom had no idea what she was doing. I expressed my concerns to her that she was not competent and was told that I can just come back when the financing manager is there. Absolutely, no customer service skills.
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September 2024 by mary helen mccorvie
Shawn has been so patient , kind and helpful in helping me make a decision about a new vehicle. I will share this information to all of my friends too. He is a real asset to Subaru. You are very fortunate to have him working for you.
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September 2024 by Suzanne Fitzgerald
I had the worst experience at this dealership. I was looking to sell or trade in my car. They quoted a price to buy my car with the price good for five days. We left the car at the dealership overnight, planning to solidify the sale the following day. They then called and lowered the price by $2,000. My daughter called the manager and he was extremely rude, mean even. Over the years we have purchased seven cars from this dealership when it was Sudz and then after they changed owners. We will no longer buy from here or use their service. Leader needs to up their game. Bad service can have a long term impact!
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September 2024 by Michelle Feliciano
Kelsey was very helpful and answered all my questions. Took time to explain everything. Thank you for a great experience
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September 2024 by Z
Cannot ask for a better experience here. It was a two-hour drive for me and I had a trade in. No surprises upon arrival, and there is no hidden packages or third party services. Overall seamless process. Shout out to Joe Rappa and the General Manager Michael!
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September 2024 by Carissa Benner
Great experience working with Kelsey! She made the whole experience seamless and answered all my questions!
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September 2024 by Traveling Dad
Pleasant and relaxed. No pressure from our Sales person Shawn he listened and provided good advice. The Manager Mike made It feel like a collaboration more than a purchase and we enjoyed our experience.
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September 2024 by Laura Morkus
Our financier Shawn was incredibly helpful and made my first-time car buying experience wonderful.
