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December 2023 by I S.
Why do I dread going to the deli counter? I wish I had something nice to say, but honestly, I cannot think of anything positive to tell you. Those poor employees are understaffed serving demanding customers with a broken process. Suggestion, move the meet cutter closer to the counter, decide if customers take numbers or just force their way to the front, keep the pre-sliced meets fully stocked, and for Pete's sake, take customer orders and let the pickup at checkout!
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December 2023 by Anurag T.
Don't bother shopping here if you are a person of color unless you wanted to be transported back to 1930s rural south. The service at Jewel is really bad and it is even worse for POC. They clearly don't want us shopping there. Note I go there for emergency purchases or to take advantage of cheep chicken Monday. But my wife is right just go to Hmart, Aldi or Amazon Fresh- at least there they don't purposely ignore you after making eye contact. Here are examples 1. So today at the deli counter a few POC were in line to get the chicken wing special. An employee was gladly helping the white folks in line. And another was helping individual's with deli items and sliced meats. Which had no wait and only 1 customer being serviced. Well lo and behold the second an old white male showed up the employee who was supposed to help the POC with the hot foods dropped everything to help the other customer who arrived later. 2. Similar thing happened a few weeks ago when a white lady did not take a number but asked for help and basically took cuts. A black lady mentioned something about being next but was ignored. The individuals who took numbers were all there longer. 3. If there is a wait at the deli counter and you are a person of color no other employees come to help. But if you are not - employees would be happy to help out to keep the line moving. 4. Same for the checkout line- have a long line and a person of color - well you just have to wait. But if not they are happy to open up a register. 5. Where are all the POC employees?!?! Usually they will hire someone and then after a week or 2 they are terminated. We all get it - hire them and then don't support them or make them uncomfortable to work there. Usually I try to give the employees the benefit of the doubt but this is based on observations at numerous locations over time. When employees make eye contact and ignore you or can't hear you or routinely have trouble understanding what you are saying (even though you are an American native) it's intentionally done. May not be in writing but it's too much coincidence.
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November 2023 by Faith J.
Not a pleasure to shop. Cons: 1. There are so many promotional displays set up in the store it's nearly impossible to push your cart around. You *will* hit things. They have literally covered 75% of the cart space with Prime drink displays and the like. 2. The font on the aisle signs is unreadable. Too narrow and closely spaced. 3. The organic produce selection is either too limited, or not easily marked. Can't find much. 4. There seem to be some unstable people loitering outside the entrance in the evening hours. Pros: 1. The sell Boars Head now...but so does everyone else it seems, including Target. So not a reason to go there. 2. If you are into big basic box brands, they have all of that.
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September 2023 by Betsy B.
Overall my experience at this JewelOsco has been a good one. I can always find and purchase what I need on my list, although I am not a fan of the split aisles. My one exception is the deli. I just left there today and without a doubt it was the absolute slowest service EVER in my 40+ years of grocery shopping. I cannot believe that I am the only one to notice this and/or bring it to someone's attention and if so, that nothing can be done to improve the service. I arrived at the counter with two clerks helping two customers and two people ahead of me waiting to be served. The clerks were working at such an incredibly slow pace, they might as well have been stopped, as the saying goes. Ok, five people to be served is not an inordinate amount of people; however, before long there was a line of at least five more customers behind me. My total time from arrival at the deli until I continued on with my shopping was 15 minutes. The customers ahead of me did NOT have large orders either. I would think as the line of people grew the clerks would have sensed some sort of urgency, and move at a bit faster pace. But, no. They just did not seem to care. And this has not been my first experience of this sort at this store. In my honest opinion, they should have a clerk on the customer's side of the counter taking orders to be picked up just prior to check out. I am not the type of person to complain, as I am in customer service myself and realize it is not an easy "gig." I normally commend service when it is due, choosing to let little things slide. After this happening to me several times now, I just had to write in to see if someone from the store has a reply. From now on, if what I need is not pre-cut in the self-serve case, I will buy my deli items elsewhere.
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September 2023 by H W.
Every time I'm at jewel, Christine is the cashier. This time she was helping with self check. I try to avoid her at all costs bc she is so rude. This time I asked for her assistance bc I choose the wrong watermelon for what I had on the scale and the price came up wrong. I said, "I made a mistake, can you please help me?" Her response was, " ugh you chose the wrong watermelon!" Followed by a sigh and more sighing as she quickly punched keys to void what I had done. Then she had to fix her own mistake, so more sighing and then she says, "there, I fixed it." It's the snippy, snotty attitude that I find incredibly rude and unnecessary when you work in customer service.
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May 2023 by Money True
I like how they slide meats and eggs that are expiring or already expired for the original price even through the expiration date.
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April 2023 by Big C.
How do I even begin to describe my favorite jewel? It's just marvelous. They always meet my needs and have alllll the goods. Friendly faces, tasty goods, cleanliness galore. I never walk outta this Jewel with a frown
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April 2023 by Google user
I like how they slide meats and eggs that are expiring or already expired for the original price even through the expiration date.
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February 2023 by Christina P.
They are fixing the problem of the frostbite freezers! It was the worse case of frostbite that I've EVER seen in any jewel but they have removed the items & are working to remedy the problem. It can be hard to find items with the store like this but overall I'm satisfied. Its been at least 2 weeks since ive been to this store but hopefully its better now. It needed to be done!
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January 2023 by Jose Antonio Ponce
Most accomodating.
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May 2022 by Peyton H.
I should definitely share this good experience I had in this grocery store. I was nearby when I decided to stop in here and buy my groceries since I am already short of them. I was really surprised when I went inside to see that the store was not busy and there were like a few customers, because I am used to seeing it very busy whenever I go in here, so it was really surprising for me to see that kind of situation in the store. I was really roaming around and getting everything I needed, and it was so clean, like every aisle was just so good to look at, seeing all of the selections well organized. They have a huge variety of selections, which is why I particularly like this store. I get to choose anything that I want, and all the products are guaranteed to be of good quality. I also like their ice cream section, where, like the other products, it has a wide selection and I get to choose between different brands and delicious flavors. The prices here are just right, like they are not too expensive nor too cheap either. There are also selective products that are on sale or have discounts. Customer service, on the other hand, is good too, and the checkout is mostly quick, but there are also times that there is a long line in it. Parking is accessible and very spacious.
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April 2022 by Ryan G.
Always the place to go when I need groceries. Neatly stocked. So many great things to say about this place. Great employees here. They help you when you need help.
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April 2022 by Tanya C.
I definitely like this grocery store. First of all, they open so early, and I like to get my groceries early in the morning when I go to this store. Aside from that, the store is also open until midnight, which is probably convenient for other people, or even for me if I have things I need to buy late at night. As for the products they have, I would say that they are all okay, with good quality and always in stock. They also have a variety of local options on every product. The produce and the meat are always fresh too. They just basically have good options for everything, including all the daily necessities. The staff are always clean and it has a nice, easy layout. The employees are nice, attentive, and helpful whenever I ask for something. Lastly, when it comes to their prices. It is comparable, and they also have sales regularly.
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March 2022 by Marion N.
I am pleased with the experience I have had in the past few months at this grocery store. I have decided to have my groceries delivered here for the past few months since I noticed that this store is good, the same as the grocery store I used to visit, and I also wanted something different, and this is the only good store I could think of. There are many good things that I like about this store. It is always clean and organized, and the layout is very easy to navigate. Their inventory is good and I am always able to get literally everything. The produce and meat departments always have a fresh selection, and I also like the quality, especially the quality of their meats. It isn't too crowded either, though it can be at times, which I don't mind as long as I can do my groceries comfortably. They have regular sales and discounts on their goodies, but even with the sales and discounts, the prices are still high. Their prices are actually way higher compared to the other stores, but I still chose to go in here because I really like the quality of their products and also their good customer service. The employees here are very friendly and helpful. The thing I like the most here is their fried chicken. I never miss buying their fried chicken each time I visit here because it is delicious and it is also reasonable.
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February 2022 by Liam B.
The store actually has a nice selection of goodies especially on their produce where fruits and vegetables are really fresh. I already went in here for a few times and their produce is really the one I always look forward to because for me they have the best selection of it. Other selections are actually good too. The store is clean and the stocks are I must say good because there are products that are full of stock and there are also products that only have a few pieces left on the shelves. The prices are average on most of the products and there are also products that are cheaper and more reasonable. The staffs in here are friendly and helpful, however, they are really slow because the lines in the checkout was long and I had to wait for a long while and if I were always in a hurry, I would definitely not choose to go in here knowing that their checkout moves so slow even if the carts of every customer is not really that much.
