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August 2024 by Margaret Schrader
We purchased our car today and had an awesome experience. The sales team answered all our questions and helped us through the process. We recommend this Palatine dealership. We will come back for our next purchase.
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August 2024 by Ricardo Roth
Eric our salesman was great. Fast and efficient. Worth the drive out.
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August 2024 by Ирина Парчевская
I would like to express my gratitude to the car dealership, especially Adriane Latcu. A very nice girl who helped us. Since we don't speak English, it took us a lot of time. We are happy with the car! Thank you very much, success and prosperity!
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August 2024 by Peter Orzel
This review is about VW of Palatine Service only. I had very bad experience with Mike and one of their mangers. Took my car for trans fluid change, as they suggested.
Paid $310 for it and the car ran great for a day. Called back and dropped off, they kept it for a whole day and didn’t even bother to call me to give me an update. Of course they told me there was no problem.
Even though they told me that there was nothing wrong, the car started to act different after 2nd visit. I took my car to a mechanic that I trust. Described the symptoms.
He took it for a test drive.
He says that what I described to him, may sound like the dealer didn’t fill the fluid to proper level and that’s what they did the second time around, that is why the car stared acting different . My mechanic is checking on it and seems that the lack of knowledge on the dealership part by not filling the fluid may have damaged something. I may have to rebuild the trans.
Next, I am calling my card to dispute the transaction. Filed a complaint with VW.
They also scratched my freshly painted hood.
By the way, when I was there another customer came by and told them that they did an oil change and she started to notice oil on her driveway. Don’t know what happen there but didn’t sound good either.
PLEASE STAY AWAY from their service if you don’t want end up spending more afterwards.
The manager’s comment was that they can put anew trans and I pay for it.
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August 2024 by Kristie Reiter
Erik, Gary and the rest of the VW team were very easy to work with and helped with all of our needs. They were very friendly and professional! Definitely recommend them!
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August 2024 by Chahat bhanot
Came here for an Atlas but after 5 hours or research and support of Erik finalised Tiguan as per our requirements.
Erik was helpful and nice to work with!
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August 2024 by Mark Gray
Erik Cernas was the sales rep handling the sale of my car, an Arteon. He was extremely helpful and knowledgeable about the car features. He has a great attitude and even services his clients after the sale! For instance, he installed my license plates over a month after the sale and handled any questions I had about the electronics. I would highly recommend Erik and VW of Palatine.
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August 2024 by John Stanonik
Had a great experience shopping at this dealership. Erik Cernas is a pleasure to work with. Took the time to help us find what we wanted and answered all our questions.
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August 2024 by L-A Johnson
Jack was very knowledgeable and great to work with! Would highly recommend!
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August 2024 by Juan Roman
Excellent service from Erik Cernas he was my Car Salesman on my New 2024 Volkswagen Tiguan provided Great Value and is Bilingual. Thank you also to Patrick one of the Managers as Well as Dave Glas in Finance!!!
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August 2024 by Pedro Gomez Ginarte
Thank you to Erik Cernas for helping me with my 1st New vehicle my uncle referred me to him as a first time car buyer, Great Experience this is the 4th vehicle my family has bought from Erik. Thank you also to Dave Glas in finance and Josh Chavez
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August 2024 by Jacqueline Youel
Beware! Volkswagen of Palatine is a ripe off. Keep away from Mike, Andrew and Paul. Their hungry sharks that will bite a big hole in your pocket. I was quoted and guaranteed one price $750 even having used my own car warranty. After 2 months I finally got my car back and I was charged $1,500 double the price. That’s not all, they loose my car keys. My car battery died and they made me purchase a new one at my own expense which was an additional $200. If not, I had to tow my car home at my expense. I was so flabbergasted and just wanted to get the hell out of there. Please stay away from this location you’ll be saddened by their services. They made it my burden not theirs. No explanation or apology for their actions. Worst service ever!
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August 2024 by R B
I scheduled an appointment for an oil change and noted that the center dashboard bench slider had broken off. I did end up running 15 minutes late for my appointment, which is by my own fault.
When I arrived, the service rep quickly came up to my car, got in the vehicle and informed me that he needed to hurry up and get the car back because they needed to leave. Again, somewhat understandable as I did show up late.
Unfortunately, when I left the dealer, I had a check engine light on and the service rep didn’t even mention rescheduling the air-conditioning vent repair even after I brought it up.
Normally, this wouldn’t be that big of a deal but the last time I came in to get weatherstripping repaired around my driver side door. They told me they can’t do it because it’s too sticky around the area. I’m still on sure what that meant but again I felt rushed, and as though they were just brushing off the issues.
Charlene has been my service rep since before the dealership moved to a new location. She was not the service rep who assisted me the last two times. (This most recent time included.) She has been stellar.
Before the move and assuming under new management they were my go to dealership in the entire state of Illinois superb service and they really made you feel like family.
Since the relocation, i’ve been extremely reluctant to make extra drive there to get my vehicle serviced. I’ve owned five Volkswagens in the last 10 years and let’s just say I don’t buy the car for the dealership or service department experience. I’ve had during the last 10 years. But, if this is a reflection of how Volkswagen now treats it’s customers, I’d be more than happy to take my business elsewhere from now
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July 2024 by Joanna Halat Orzel
Erik Cernas gave us an amazing deal! Great customer service, easy to work with. Patrick was a manager to help out and he did a great job too. We’re very satisfied and happy. Highly recommend
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July 2024 by Kellz
Service is always excellent. Communication regarding parts, price, and service has always been detailed and straightforward. They consistently check to see if parts and service are under warranty or part of the care plan I previously purchased for the vehicle.
