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April 2023 by Jamie L.
I had the worst experience of my life with this dealership. I called early in the morning on a truck that they had. They still have it posted online for $46,865.00. Talked to a car salesman named Dustin who was extremely nice and his helper Isaac was very kind. I said I had a vehicle to trade in and would like to know what they would take as a trade in. Gave them my vin and mileage and they said they would call me back. They called me back and told me they would take the lowest amount possible for this 2023 Jeep Grand Cherokee I had. It was 5 months old and purchased directly from the factory. Which was appalling but I continued to ask what the amount would be for the truck minus my Jeep (they were offering me $36,000 when I paid $55,000 for this Jeep) and they would not give me an answer. They then had the General Manager call me when they said the finance guy would call me and tell me that the amount online was wrong and the vehicle is actually for sale for $55,000 which is more than a $8,000 difference and the man named Royce who claimed to be the GM said that they didn't have to sell it to me, they didn't want to sell it to me and they didn't have to even talk to me. They hung up on me. I called back and said I am at my dealership where they are buying my Jeep back and I will have a business check for $42,500 and would like to come and purchase the truck and pay the rest in cash. Royce said under the circumstances he didn't feel like selling this vehicle to me. I said that I lived about 2 hours away, however I am very familiar with Macomb because I attended Western and could try to be there sooner as yesterday was my only day off and I had to get back to my son. They again told me they were not comfortable selling me this truck. He did discriminate against me because I am a strong independent female which I hear can be very intimidating to small minded people. He objectified me. He did not explain a good enough answer to why he wouldn't sell it to me even though I had cash and check ready. He did say he would rather I finance because that is how they get their money which is a scam and there was an open service ticket for $2,600 and they have to pay their employee for the work. Which we all know is not our problem, that is their problem for false advertising. This man then said he was going to take the truck offline and wasn't ever going to sell it and then proceeded to hang up on me again. I contacted a man higher up than him named Jeff who said that Royce did not have the right to do that and Jeff said he would sell the vehicle to me. At this point it is now 2:00 in the afternoon, they wasted my entire day knowing I was trying to get down there early enough to get the vehicle, give them the money, sign the paperwork and head home. I explained to them I worked in the industry and I own my own business and I know how a customer should be treated. I also know that once a price is posted you cannot raise the price from $46,865 to $55,000 just because and just because I am a young female with cash who has worked very hard for what she wants. Royce should be fired for how he treated me and my elder mother as well who was with me. He should be fined for false advertisement as well. Today my brother called the dealership after seeing that the truck was still posted online for $46,865 and asked about the truck. They said yes it was still on the lot and asked when he could come take a look. They sent him the same videoes they sent me and said the vehicle had a clean title and was ready to be sold. They were going to sell to my brother for $46,865. If that doesn't just yell sexism and a scam! How extremely rude. This place is known for luring their customers in and then raising the prices on them. False advertising and scam central. By the time I was done speaking with them I was in tears. I was hysterically crying. I had never been through that much hell and harassment. I felt completely defeated. 100% do not recommend Kunes Auto Group in Macomb, Il. to anyone and Dustin and Isaac should ge
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October 2022 by Angela Henningsen
We had the pleasure of working with Donnie from Kunes in Macomb. Yes, we drove two hours to buy a car and it was worth it! Donnie was easy to work with and listened to what we wanted.With the help of Dustin in the Finance Dept. we were able to drive away with a brand new car. The whole process of car buying was a fun experience thanks to Donnie & staff. We would recommend Kunes in Macomb if you are in need of a vehicle. Thanks Deals with Donnie!Scott and Angela Henningsen-Iowa
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October 2022 by Chelsea Teel
We are returning customers at kunes Macomb. We’ve been very picky and Troy has been working with us for a couple months to find the vehicle that was perfect for us . It took some time but he was able to get us into the exact vehicle my husband wanted and with a payment within our price range. All around a good experience.
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October 2022 by Aaron Meunier
They’re nice to start, but once they find you aren’t able to get a big fancy car they ghost you. My mom got lied to multiple times when buying her first car and we went in to see about getting a different one and was lied to once again and we were waiting on their bank to call back and they have yet to reach out to us. It’s been 2 weeks now and I’ve emailed our sales rep twice now with no response. Don’t go go kunes
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October 2022 by Jennifer Welch
Last night I had an appointment that I went to in macomb il upon arrival I was not greeted anything took 5 mins for someone to even speak to me and ask what I needed , so I was suppose to me Donald but was pushed on to someone else and I don’t even recall his name, however after getting all my info he presented me with a 2010 suv had no air conditioning and was so filthy I wouldn’t even put a dog in it I test drove it. It was terrible before placing me in this vehicle he said my other option was a very small car wich he knew I needed an suv. After returning from my test drive I told him there was no air and how terrible the test drive was he then test drove it like he didn’t believe me and then said well we only have one other option he put me in an equinox I asked so many questions and wich he had no answers to after telling him I loved it thinking I would sign for it or drive away in it he then tells me banks closed we will call you in the morning when we open and it can also be delivered. I fell in love with the vehicle and still have yet to get a phone call can I get some answers please?
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October 2022 by greg king
Bryan Huff is a gentleman, very professional, and personable. I recommend getting a hold of Bryan if you stop in at Kunes He is knowledgeable about the business, and tries to get done what the customer wants. Thank you Bryan.
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October 2022 by Brian Beghtol
they say they help people with bad credit but when you go in if you have bad credit even with 2 vehicles to trade in you get shown the door within 15 min absolutely a joke and waste of time they don't help people with bad credit it's just a scam
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October 2022 by Stan Martin
Was given wrong price for service to be performed. Was told one price for service then when arrived Was told that was just labor charge.
