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September 2024 by Janine B
Anne, the Pharmacist, is THE BEST! She is always so helpful, willing, and bubbly? I’ve never had a pharmacist that is always so pleasant and friendly!!
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July 2024 by Alex Lindsey
It's like a slow death these locations everything is like missing a few details that used to be so tight. First of all the app is just out of control confusing I don't know if it's on purpose or what but I'm an IT guy for a big company and I actually design applications and it's cumbersome unnecessarily I can't imagine a baby boomer easily navigating this crazy app.
Too much information all over the place it's not obvious what mold you are in whether it be pick up or delivery or in store it is too focused on defaulting to delivery or pick up because obviously you Jack up the prices and that's what you want people to do I get it but you know you shouldn't always default to that you're just pissing people off.
If you see the picture of the cheese I took at both Palatine and this LZ location the digital coupon indicating $1.79 is no longer a "clippable" digital coupom... I spent 20 minutes in the store going through every different coupon I've done every filter yes I scanned the actual thing it comes up I don't know how many people are purchasing this cheese and getting screwed at the register of course the receipt is not obvious although I know how to read it so I think you just hope they just walk out and you made money thinking people are stupid. It's just not the way you used to be. And actually I wanted to buy that cheese at a $79 I was hoping it would still ring up because I've done it before in my phone but no. And it does not say one of those that you have to buy 5 before you get to discount no it does not say that what it says is you can buy up 25 of these in 1 transaction and get the sale price well how are you gonna even do that when it doesn't exist in the app as a coupon?
Please excuse my grammar I'm college-educated it's just that I'm using the voice prompt text to phone.
Are you in like a limbo stage where you're not sure if it's going to be approved the merger with jewel so we're just kind of like treading water or sinking?
I would say that's no way to operate a business riding with the brakes on like this there's a million examples I could give you just look at an employee's face and it says a 1000 words their spirit is broken they don't know what's going on and they are all pissed off about something each one has a different reason to be and the Palatine location the lady like leg should me about how people run out of there with carts and steal all the time I'm like lady that's been going on for years at grocery stores it's nothing new but she felt the need to tell a business owner all about this even though she knows nothing about me.
This LZ location I would say the employees run the store for the employees there's just no friendliness with customers you don't have to talk to me but like they're kind of of the mindset of they hate customers I can tell I know this stuff I studied business all my life I own a business and I read people this is very obvious because I've seen it the other way I saw it when they used to be proud of their job and make eye contact and actually help people now they just are miserable and really it's not their fault of course they are the face so we blame them but you know you people behind the scenes should get your act together figure out the merger or don't and personally I think it should not go through I think it's a monopoly and it's going to hurt the market with pricing but I'm sure you wanted to go through so I hope it does for you just do something please!
I'm starting to shop at woodman's more and more and I'm pretty close to just convert in full-time they're stealing a lot of customers from you and you'll right now you should get your act together before it's too land you've lost major market share.
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June 2024 by Matthew Cinquegrani
Nearly every time I go to this store something scans incorrectly at the register. It’s become so normal to your store culture that the cashiers don’t even bother calling for the correct price and just go with what the customer says.
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June 2024 by Ned Rani
Shopping carts failing apart ,,prices are high compared to Walmart Olmost no costumers. I not be surprised that store close one day
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April 2024 by Adam Cacioppo
Bakery is sub-par. Awful cake as you can see by the photo of what it looked like upon cutting.
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March 2024 by Fozia Javed
Great and fast service!
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March 2024 by Dj Geovanny Morocho
Excellent service
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March 2024 by Mark M
I have been shopping at Mariano’s since the opened in LZ. However, lately this location decided to cheat and take advantage of its valuable customers. I would not write this negative comment if this was a single isolated incident, however this location sells slimy cold cuts, expired and rotting Mahi Mahi fish, expired frozen food.
I’m going to alert the store manager as well as Lake County Health Department.
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March 2024 by Dave Dunbar
I've been going to Mariano's for years now. Since they opened in Arlington Hts. They are slipping, whether it's just our Lake Zurich store or all of them. Used to be highest quality, now just above average. To add more products on the shelves they stop carrying others. And now they have put LOCKS on their carts. I tried to get out the door and I couldn't because the wheels locked up and I had to abandon the cart in the door way. Somebody sold them a bill of goods, I can't imagine that they would lose that many carts in LAKE ZURICH! OH well Jewel is close by and Woodman's isn't too far.
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February 2024 by Jeff Goldstein
I feel embarrassed for management, you’ve got young employees using cuss words joking around with each other at the self check out. Definitely avoiding this location in the future when shopping with my family.
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February 2024 by Yinan Xu
This is not a good grocery store anymore. I used to buy diary and fresh vegetables here and l actually preferred this store than the nearby Costco for bakery as well, but not any more. This store now has much higher price than other grocery stores and sometimes shortages of organic milk.
Another very annoying thing is that they do not change their discount price label on time. Very common here you take a discount item to the cashier just to be told that this is not a discount item, and if you ask why, they will tell you that discount expired, they just have not changed the label yet. Good luck shopping here.
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January 2024 by Christopher Bryan
This pharmacy staff is incredible. They work hard to get your prescriptions filled in a quick manner. Would highly recommend them.
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January 2024 by Ewa Rzepka
I have to say I eat many cheesecakes in my life but this chocolate/Carmel/brownie cheesecake I bought for my doughter birthday was delicious ?
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January 2024 by Tony Ranieri
I wish I had taken pictures! From very few choices on produce to yogurt expired from early December. This place is horrible and dirty. Zero cashiers working to attend to customers especially with orders well over 100 dollars but ok to jump on a cash register to help a fellow coworker buy a drink
Nothing faced in the isles
3 different lunch meat items blown up with gas meaning that they were no longer good to a deli worker with a filthy smok
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January 2024 by Pepe Gonzalez
Quite disappointed today....spent more than 15 min for the check out, but hope it getter better next time
