“Robert was our salesperson today and as previously stated he knows his mattresses, very knowable, friendly not in the least pushy and respectful of our requirements.Looking forward to to some comfortable zzzzzzz!Thank you Robert”
“The general manager at the Lake Zürich location, Sal, was incredibly helpful from the initial phone call which was information gathering to our in person meeting the following week. No pressure -just great information and follow up. She made our buying experience very pleasant.”
“Convenient especially for the drive up p/u experience/speed of delivery to your car. Good selection of items & decent value, especially using the app for perks. The parking lot is uneven in some areas...beware if you cross through the handicap spots to get to your row, my shin got bruised up with the cart whiplash. Would be 5 star rating if the pharmacy had better customer service during the week, otherwise great customer service.”
“This store has the most amazing personnel. Particularly in their Manager, Peter. I was having a very bad experience with the ATT folks in their store and Peter was the most helpful, compassionate person you could ever ask for. He made numerous calls to ATT on my behalf and argued with them for close to an hour trying to get resolution. While on hold, he offered me a chair and water. AMAZING customer experience! Shop here and shop often, but whatever you do, don't buy a phone from ATT!!”
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“Went to 2 mattress stores in LZ and bought from Steve. He recommended 3 options that matched my preference, no pressure sales tactic, nice, professional, informative. The other store in town has a sleazy, condescending, rude sales pig. Buy from Mattress Firm.”