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March 2024 by Bari S.
The service was absolutely ridiculous. No one can un tie a shoe for you or check if they fit correctly? Nope! I did all the crazy things they wanted. The person was trying to tell me what size I am! I was like nope. I have been to a podiatrist several times before. Brought shoes out that he thought was going to fit me... nope! Had shoes ordered and delivered because this would work! Um NO! Went to return them and I got a huge attitude and very poor service! Luke is extremely rude and lazy employee. I will not be back EVER! Too bad he is a manager there...
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March 2024 by Rodney H.
Attempted to try on a pair of shoes at Road Runner Sports in Kildeer, IL on 3/1/24. I identifed a pair of ASICS I wanted to try on, pretty standard request by a customer, and the associate informed me that they would need 'size me' first. I politely declined and asked if I could proceed with trying on the pair of shoes that I was interested and I was denied. The reason from the associate, "We need to size you so we can place you in the right shoe. These shoes have different fits and we don't want you to damage your feet. You can buy without trying on." This was by far the most absurd clown show retail experience I've ever had. My experience will be shared with anyone in the market for a pair of running shoes.
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January 2024 by Ed M.
I was looking for a new pair of HOKA or ON shoes. After agreeing to an automated shoe sizing, the Sales person wanted to explain what the sizing indicated. I said all I need is shoes and not a Master class on shoe sizing. After trying on a pair of shoes, I left and will NEVER return. The Sales person's lack of interpersonal skills, unprofessional comments, overall appearance, and lack of sales experience was on full display. Terrible place which will never get my business.
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January 2024 by Patti C.
We shopped at Road Runner Sports twice in the last week and had a great shopping experience both times. We were waited on by a woman named DJ the first time and the next time by Brian H. Both of them were so knowledgeable and helpful. We received a fitting and a very thorough explanation the fitting process. It was the best shopping experience I've had in a long time.
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October 2023 by Jay Stearns
Demetrice was extremely helpful in making sure I was correctly fitted for a new pair of walking shoes. He is very knowledgeable and very focused on customer service. The shoes were so comfortable and well fitted I ended up buy two pairs of Hokas! Demetrice was excellent! Thanks!
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October 2023 by Joselin Macedo
If I would’ve known that all they cared about was taking peoples money I would’ve never came here to begin with. I was attended by Brandon who refused to do my return because “I wore the shoes”. How are you going to assume and accuse me of wearing them when I was told to walk in the shoes in the store? The workers at Wilmette are so much nicer. This wasn’t my first unpleasant experience at this location.
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October 2023 by Pedro B.
I waited about 15 minutes in the lobby hoping to get help, but not a single employee greeted me or noticed I was there. I usually get my shoes there because of their great selection, but customer service can sometimes be horrible. Time to find another location
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October 2023 by samir kumar
Got fitted here and was suggested for a stability shoe. Tried the glycerin GTS 20 and it didn't agree with me I got lateral pain from the support rails. The store associate exchanged it for a Gift Card for my future purchase (I am waiting for a new version of NB shoe scheduled to release in two weeks). Utmost customer satisfaction. I am a permanent customer now.
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September 2023 by Nick Pane
Just a great shoe store. Top notch customer service with a very knowledgeable sales team. I have bought running shoes from them and tried insoles. Didn’t love the insoles and returned them no problem being a VIP member. The membership pays for itself if you by 2 pair a year so for me and my wife this more than works. Just snagged a pair of shoes that retail for 90, used VIP cash which you get for purchases and the total with FREE shipping was $39.
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September 2023 by Kim Finley
Had a great experience. The sales person took all the time we needed to find my son the best fit for his needs. We keep coming back for the service and the rewards program. Even with another running store much closer to home.
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August 2023 by Susan S.
Average service, needed to check the guys pulse. Good selection of shoes inventory all over.
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August 2023 by Austin Robertson
I’ve never had a problem at road runners. I already knew what shoes I wanted but I could see there was another individual that the team was working patiently with trying to help them find a good pair of running shoes.
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August 2023 by Wendy Eberman
This was my first visit. The store was crazy busy. Yet all personnel were knowledgeable, professional, courteous, helpful and managed to take care of all of us. Carlos assisted me through the entire fit finder process. I subscribed to VIP, purchase 2 custom insoles, two 3-packs of socks, one oair of Hoka sneakers, one pair of Hoka flip flops, and backorder a pair of Asic sneakers. I am pleased with all purchases. I have already praised this store and experience to several friends an neighbors. Carlos' customer service is off the chart wonderful!
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August 2023 by Deborah Hasanov
Very knowledgeable and helpful staff. Carlos helped me find a replacement pair of shoes since the first pair have me some issues. Took his advice and love the new ASICS. The benefits of the VIP program are worth it!
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July 2023 by Kara Patten
Matthew was great! He immediately greeted me when I walked in the store. He consulted with me to find out what I was looking for and gave great recommendations based in this and what he saw in my Fit Finder results. I’ve been a customer for many years and it’s experiences like these that keep me coming back!
