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May 2024 by G00DTHEGREAT
came back they had a good deal couldn’t complain
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May 2024 by Dom Simpson
Associates constantly following you as soon as step in the store.
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February 2024 by Eric Neubert
Posted hours don't match reality. If the mall closes at 7 the stores inside can't be open until 9. Thank you for the opportunity to waste some gas.
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January 2024 by Sierra Jameson
Absolutely ridiculous policies. My fiancé bought me high top converse - I only wear mids and they don’t sell them here, so my only option for my Christmas gift is exchange for an item I never wanted. The people are rude and the policy is just so they can trap unsuspecting shoppers. Can’t wait to see the store go out of business like most mall stores do.
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November 2023 by Jeffrey Boley
Amazing staff!
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August 2023 by Renee Hurley
Worst shoe store ever!! Ash is also a complete ignorant “owner”Bought my daughters shoes, received two different ones, was charged wrong price then what the sticker on the shoe said. When I went back to get the correct shoe and money back from overcharge. The 3 workers were clueless as to what they should do, called Ash, he wouldn’t let them give me any money back. I called him later and he argued that he would only refund the entire price for the shoes if I returned them. He would not give me my money back for the overcharge. Don’t shop here!!If you do, make sure you were charged correctly and that they gave you the right shoes in the box….
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August 2023 by Susana V.
Best customer service received in a long time. Go see Katie st this store!! Can't rave enough, super helpful, knowledgeable, fantastic shopping experience!!
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March 2023 by Jerry “Jer S” Siedlecki
I was feelin it. My son wasn't. I needed him in some jordans. He wanted dunks. They dint have his size this day.
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January 2023 by shavonne norlin
Inconsistency in messaging! Was told we can return shoe by Jan 15 but was meet with a difference statement. Also a sign at the REGISTER would have been more convenient. Avoid this place!
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January 2023 by Steve Roy
Bad store … I spent almost $300 with them and I asked for a size 11 mens shoe and I make it to another state on vacation and realize that my foot is hurting really bad after 30 minutes in the shoes. So I look at the size and it’s a 10.5I took the shoes back and just asked for the right size and they wouldn’t do it . Told me that the BIG manager has to do that because they would get in trouble.I think they should put on their receipt that returns can only be done when a BIG manager is in if you have stuck you foot in a shoe made for feet
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December 2022 by Ami Ashmore
Went in to buy a pair of shoes. Was told I could not buy the shoes I wanted unless I bought another pair of shoes also. This is absurd. You can keep your shoes.
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August 2022 by Adrian S.
Decided to buy shoes towards the last 15 minutes of closing and was being assisted by employees. Girlfriend decided to buy a pair of sneakers since she didn't find the pair that she wanted. When she found another pair of sneakers at a different store after close, we decided to return the shoes the next day. I went to the store to return the shoes and was told "we don't do returns, only exchanges." So then I hopped on the phone trying to reach a manager and was being told I was liar saying I was probably on my phone. When I was talking to the associate the entire time she was assisting us. Terrible business from the manager.
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June 2022 by Margaret Tate
Love it
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February 2022 by Felicia Martinez
Great experience. I bought a hat in December for xmas turns out i got the wrong size i went to location in JOLIET MALL and was told i had to go to the original location i bought because they don't offer exchanges or refunds at LJ location. I went back to Fox Valley and the guy who helped was amazing!!! Unfortunately i didnt catch his name but i believe he was a manager or atleast should be!!! He was apologetic for what happened at joliet location and very pleasant to deal with.
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December 2021 by Brian Smith
Alex is great ! Fast, professional, and he really knew his store. I was able to pick up my son's first pair of Jordans! Epic moment thank you guys:-)
