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January 2024 by Leo Ruiz
To many questions
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December 2023 by Josefina Rios
Excellent attention and good prices.
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September 2023 by Aizhan Maratova
Great service,available price and the fastest delivery????probably will come back and recommend everyone
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July 2023 by Jerry Spillers
We recently purchased new rugs and side tables from Walter E. Smithe, and our design consultant was Nancy. She was fantastic, and we're very excited about our new furniture. We can't wait to purchase our next piece.
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March 2023 by Isam Jaoski
I dropped by to pick up a coffee table and I received lots of help from Dave while I was there. He was very nice and professional and helped me load it in my car. Fantastic service!
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December 2022 by Maurica Pfeiffer
Don’t bother shopping here. I ordered a piece of furniture from them in May and received it in September damaged. They offered a reorder of the product that I am still waiting on that they now say will be March! I was thinking about ordering furniture for my formal living room from them but with the issue with just one console cabinet, I will not purchase anything else from them nor send anyone else their way.
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November 2022 by Business Group
I just spoke with Gina at costumer service and got the best experience ever. She helped with my order and gave all of the understanding and clarification needed ✊
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October 2022 by Mike Thompson
I had the best experience scheduling my appointment on time and getting before the holiday is AMAZING.Best company furniture.Will be going back soon and sending over more people.
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May 2022 by Siarhei Beliankou
I am a truck driver. I have been delivering every Tuesday for half a year, there have never been problems unloading 1-1.5 hours. But now I don’t recommend coming here, you can wait a couple of hours for the gate and then unload it for another 2-4 hours.
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July 2021 by Jim Jenkins
What happened to the Smythe Bros.in commercials.We want to see them come back in their commercials.We need some of their kind of humor.Please come back.We want to laugh againNo offense ment but the girls aren't funny enough.Thank you
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June 2021 by Rebecca Mott
I purchased my sofa Jan 21 2021 at the time of purchase I was told 10 to 12 weeks. A few weeks later I was pushed to end of MayNow I’m told end of June.I understand the delays due to the aftermath of COVID. With that said, I have a few issues with the bait and switch tactics.I was sold a piece of furniture without proper expectations.A few months ago I was told all of the materials for my couch were in.Why does constructing a couch take almost as long as building a house?Walter Smithe charges twice as much than others. With that said a customer is paying more for the highest quality along with stellar service.I am disappointed to say this has not been the case.I had to purchase furniture last week for my moms new home. I made all of the selections. Sofas, tables, beds, recliner and mattress’s. Due to my experience I did not even give it a thought to step into your store.We purchased everything from Darvin Furniture. Right across the street from Walter Smithes.My mom received all of her furniture except the couches which are in and set for delivery for this coming Tuesday.I am extremely dissatisfied with the client service I’ve been receiving. If I don’t have my sectional by June 25 I will be canceling. We are expecting guests in for the 4th.
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March 2021 by Shayna Steelman
If I could give 0 stars I would. I am a first time home owner and first time sofa/sectional buyer. I ordered a custom sectional back in July. I live in the city and have a duplex down, which I both told my sales person via email, in person, and via text. She also had the actual listing with a floor plan showing the sectional was going down a set of stairs. No where along the way had she asked me to measure the width of my stairs or height of the opening to the downstairs, which is something the sales people in the city are supposed to do I’ve now learned. So, if course, when they came to deliver my sectional they brought in the longest piece first and without even attempting to bring it down the stairs, they said it wouldn’t fit. They didn’t try to take the other 2 smaller pieces down, which now is something they definitely should’ve done, and told me they were sure they wouldn’t be a problem.At first, I was presented by customer service with 2 options - take off one arm of the long piece and have it reattached once in place or reselect a replacement piece for free. I opted, despite the frustration of knowing I would have to wait an additional 3 months, to reselect for free as if I ever went to move I would have to pay for someone to come and detach the arm and reattach it in my new home at a cost to me. Then, a few days later, was told I would need to order an entirely new sectional as the furniture maker did not have more of the specific lot of fabric anymore. I was obviously more than upset at this point, but just wanted some forward motion, so I emailed the furniture maker directly to see if they could help expedite the timeline of the reorder some. To my surprise, they asked if Walter E Smithe would simply take a small piece of fabric off the piece and ship it to them to match. After an additional 3 day wait for an answer, I was told they couldn’t, or rather, wouldn’t as they wouldn’t be able to sell my sectional incomplete on the floor (all while telling me they’re losing money on this whole deal, but really are double dipping on profit).Despite my incredible frustration, I decided to move forward with reordering and was passed to a store manager from where I ordered. I spoke to him and he agreed to come to my house to do measurements to confirm all of the pieces would fit with dispatch. Before he could, however, he unfortunately took ill and passed it along to an asst. store manager who NEVER contacted me and the store couldn’t get ahold of him either. I had to bother the sick store manager to have the general sales manager finally contact me after almost a week from when I first spoke with the store manager. She came to my house, took themeasurements and we discussed what I wanted to order as a replacement piece (the piece I chose is 23” shorter than the ordinal piece) and said the store manager was working from home and would be in touch.Fast forward 3 days, and I’m now being told that dispatch feels my only option is to do the take apart that I already said no to 3 weeks ago and won’t confirm if the other pieces I had originally ordered that they didn’t attempt to bring down the stairs will fit. They have sent numerous mixed messages and are not clear on what will/won’t fit since it was originally just needing to remove an arm off of an 85” piece and now they are unsure if any other 3 pieces I want to reorder will fit!After 3 weeks of being jerked around by dispatch, customer service I am unfortunately no closer to having a sectional in my space. They refuse to refund me despite all of my challenges and their poor customer service from start to finish since it was custom ordered. I regret ever deciding to purchase from them and will never do so again.
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March 2021 by Jim Abenante
Bait and switch. We placed our order at the Oakbrook, IL store. We paid the required deposit and were told we would get our furniture in 6-7 weeks. Two weeks after the purchase an email informed us it would now take 17 weeks. We read the sales invoice and realized we could not cancel our order, Walter E Smithe had us locked in. Ultimately it took 18 weeks to receive our complete order. We will not be back to Walter E Smithe.
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March 2021 by Tamy Bobbitt
Joe Perri is a wonderful designer and a true artist. The selection at Smithe is fabulous, and Joe has a talent for bringing your vision to life with high style and respect for your budget. We loved working with Joe & Smithe! Thank you!
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February 2021 by Shamika Saunders
I was super excited to work with Walter E. Smithe. I spent thousands of dollars in the Orland Park location furnishing my new home. On the surface, they are nice workers, the merchandise is nice, and although it’s a bit expensive, you’d think it would be worth it for the level of service expected. However, I had to switch my designer once because things were not moving at an acceptable speed, I didn’t love her design vision, and I had to do more following up with her than she did with me. Once I began working with the manager, I thought all would go well. To make a long story short, I’ve been waiting for my dining room furniture for about a year now. I still do not have it. No one has called me. I called them last week to request a refund and the store manager says she can’t authorize a refund and had to speak with corporate. I said ok. I still have not heard back from them. I called corporate today and am now awaiting their call back. The one thing I did like was the fact that they gave me loaner furniture while waiting but I’ve been in my home over a year now and it’s still not completely furnished due to the reasons above. I’m not exactly sure what’s going on but I would like a complete refund and I will not be shopping with them again.
