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November 2023 by Thomas Sears
The staff is knowledgeable and friendly. They go out of their way to help. Matt is the best
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September 2023 by Ryan C.
We have been taking our kids to Music and Arts in Schaumburg, IL for a little over a year. At first that location seemed great, but some problems with make-up as well as some change in staff made things difficult for us there. Luckily the Itasca location was a similar distance from our house and the staff has been a much better fit for us.We met guitar teacher Kim who recently moved to the Itasca location and she has been wonderful for my son. He has really been rocking and rolling in his progress. Don't hesitate to give them a call and ask for Kim.
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September 2023 by Ashish Raina
Just came back from doing a clarinet rental, one of our worst experiences. Took more than 30 minutes for what was a 5 minute job. Made me sign up online for an account and do partial payments there and partial payments in the store. Store front desk seemed too busy with their office work to help the customers in the store.
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July 2023 by Ashish Patel
Nice clean and friendly people working there.
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January 2023 by Nichelle K.
My oboe playing daughter needed a new reed as hers broke during her music class. She practices at least an hour every night, so I needed one by the end of the day. My normal go to store located near her high school had no medium soft reeds available. A Maps search of music stores nearby gave Music & Arts in Itasca as the closest store nearby. I called and was informed that they had 3 different medium soft reeds. Drove the 15 minutes (actually closer to us than the other store), and decided to purchase one of each brand a Jones, an emerald, and a third one that was labeled handcrafted (whatever that means...I confused it to mean handmade, but I do not think it is.). The store is easy to find, has ample parking, but could use better lighting along the walkway. Inside, the store is spacious and appeared neat, organized, and had a variety of items on their shelves. Two sales associates at the counter greeted me when I came in. When I explained that I called about the oboe reeds, one of them immediately pulled out the bin of reeds from behind the counter and directed me to the medium softs. After inquiring about their return policy, I inquired if they had an oboe teacher for lessons. They did not, but it did open the door between the other gentleman and I about oboe opportunities and he gave me the name of a possible teacher. He also recommended the $100 dollar synthetic reed which is supposed to last a year. (We've already spent $100 on reeds for my daughter in 2022. Oboe reeds are expensive!) Both employees were friendly and professional. Why did I buy 3 different brands? So my daughter can figure out if she likes one over the other. Upon inspecting the reeds, my daughter found 2 with issues unobservable to the non-oboist (me). We returned to Music & Arts and, since they were unused, we did a straight exchange for ones that past my daughter's meticulous, visual inspection. For the supply of reeds and for the great customer service, I will return to Music & Arts in the future.
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November 2022 by Michael S.
I drove an hour to rent an instrument at this location. Before leaving I called an asked if a deposit was needed for the rental and if they would do a hard credit check. They said no deposit was needed and that they would do a soft credit check which wouldn't impact my credit score. When I arrived at the store they said I needed an $1100 deposit (for a student bass clarinet) and i later found out that the credit check dropped my credit score by 6 points.
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July 2022 by Jonathan Kahanovitch
Great service here. David and Sammy and others are great. Friendly and kind.
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April 2022 by Rene Soliz
Looking for a Professional instrument...Check them out!!! Great Staff and Store...Highly recommend!!
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January 2022 by Ella K.
The customer service was amazing and the workers are so kind. Went in to find what's wrong with my cello and they let me try out some bows and even some high end cellos. We found out the problem and for the price this was an amazing visit.
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July 2021 by ASHLEY BROWN
I absolutely love this store everybody here is so kind and helpful. I have bought all of my instruments from here because they are always able to find us deals and get a good price for warranty, which is much needed because I am clumsy. I know that I will definitely come back here to buy more supplies and instruments. I also come here for tune ups for my instruments and they are great by doing quick repairs. In conclusion, I think anybody would be lucky to come here and know that your instruments are safe in their care.
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February 2021 by Surinder Gladwin
Very nice place to go and buy your instrument, The Manager Mr Jonathan , awesome guy and the other staff also wonderful people,
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September 2020 by Louise C
Best staff, feel great atmosphere!
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September 2020 by Liz C.
We've been going here for instruments, repair and lessons for a few years now. Never thrilled with the services, but very convenient location with little choice locally. I recently brought in my son's clarinet, which we purchased as a previously owned instrument from Music & Arts, for repair. They said due to COVID, the instrument needed to be in "quarantine" for 5 days...ok. Ten days later, they call me to ask when I'll be picking it up. I asked what the repairs were and the cost - Oh, it wasn't repaired. They didn't have the part. I headed up to PM Woodwinds in Evanston - a long hike, but they were recommended to me. PM called me back within 20 minutes of dropping it off - said it was a screw. It was fixed, I could pick it up any time and they refused to charge me for the repair. Was it a special screw that needed to be special ordered? Nope, just a tiny screw, easy to find. Needless to say, I'll be driving to Evanston for all my instruments repair and purchases from now on.
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July 2020 by Jennee T.
Horrible communication and unsympathetic workers! I've been emailing this company since March trying to return my daughters flute that has just sitting here wasting money. So I finally returned on the 17th and they told me to call customer service to see about refund. So I call and the woman tells me she can't do anything about it as I didn't do a pending return! I'm trying to figure out why I was not told that I could do a pending return in March when I emailed that I wanted it returned! I finally called a store in July as I did not hear anything and was told I could bring it in! I was charged $27/month since March to just be sitting on the shelf! I specifically said in my March email I do not give Authorization to keep charging my card and it still did! numerous times it has taken funds out as they are not there which charged me overdraft fees! I have not been working so my funds are very limited and I feel this is wrong that no one informed all of us back in March about returning! My daughter doesn't want to play flute and literally has not touched it once she it was in our possession! Now I'm not only out $150 dollars for the months it just sat there and no one responds to emails when they do they say what's your zip so I can look for a store?! When it should of said what's your zip code and let me process this pending return! Never ever again will I waste my money with this greedy people.
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June 2020 by Keith Kehl
Jeff, is outstanding. Help with a Violin string and piano lesson. Very personable and helpful.