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April 2024 by Andrew Roan
Kamal was very knowledgable and eager to help me with my issue.
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March 2024 by Casey Vanderwiel
I was told we had a loyalty discount on our account. Since I have been a VZ member for over 10 years and paid all my bills on time. This loyalty discount allowed me to keep my old phone while still getting a new one for like $800 off. This seemed too good to be true so I asked 5 times to verify I could keep my phone. The store manager and rep helping said yes you get to keep your old phone. One month later our new promotion is cancelled because we didn’t turn in our old phone.
This is called a scam. We were then forced to turn a phone in or lose our promotion. The staff clearly doesn’t understand the promotions and the company doesn’t stand behind their staff.
They do this to keep you paying your phone off monthly without the ability to leave Verizon’s service plan.
Do not listen to the staff here, they will lie to sell you phones.
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March 2024 by Nancy Horwitz
Great team at this location. Although it was a busy Friday afternoon, all reps were friendly and attentive. Great job!
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March 2024 by Kirsten Yates-Konzen
I’ve written maybe 5 reviews in my life, but this is one I HAVE to write. The Verizon Hoffman Estates location is the very best of the best! The manager, Jesse, knows his stuff! He’s helped us; he’s helped my elderly parents. We’ve added lines, changed phones, ported over numbers, you name it. He explains everything clearly: options, the steps we need to follow, and what to expect. He’s patient, kind, and fun to work with! His crew is so helpful, too. (Shout-out to Jacky!) With as much as we rely on cell phones, it’s essential to have someone to trust. Jesse is that someone and his store is that place.
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January 2024 by michelle duenas
This location has very good customer service! Eric was very friendly and made sure that we understood everything that was going on and made the experience of switching to Verizon very easy and as smooth as possible. I'm very happy with our choice of switching over companies as well as choosing the Hoffman location. Definitely recommend this location!
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October 2023 by Neil Dohe
Best customer service around. Kamal is the 'boss'. So helpful and extremely knowledgeable
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September 2023 by DawnD Roucka
Very helpful and caring
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July 2023 by Vicki M
I went into the store because I left my Samsung phone at one of the stores in the shopping center and couldn't find it. Not only did a wonderful employee, Brandon, I think, take the time to show me how to find it, but drove across the parking lot to make sure I had it. He saw that the phone was moving and wanted to make sure it was in my possession. That's going above and beyond!
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July 2023 by Hector Ramirez
When they want to sell they are fast. But to help you with an order you placed they say they are busy. If you want to buy directly there, they may want to assist you quickly since they depend on sales and commissions.
If you want kindness and pick up products, order them online, Amazon or another store with staff willing to help even if you ordered the product online. There are no excuses when you have 5 employees and only two clients. Any of them should serve you regardless.
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July 2023 by Kathy Mitchell
Maurice is the greatest! He helped my whole family get set up with new IPhones and I even was able to trade in my old Apple Watch and got a new Apple Watch SE!!!!! This store has always given us good service?
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June 2023 by Rosaisela Prieto
The best customer service
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June 2023 by Dave Abc
Worst Verizon location, don’t waste your time here
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May 2023 by Barrie Orr
While everything didn't go well with their call center, the store manager Brandon took great care of us. He was absolutely focused on providing great customer service, and he did!!
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February 2023 by Jim Rogan
Had to wait for an associate just to buy a charger 20 minutes before someone was free to help us. Took 7 minutes to make the purchase on a self service system.
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January 2023 by Chuchii Lopez
I wanted to trade my dads phone for a new one we didn’t want anything fancy just the basic equivalent of the phone he had right now. It had to be purchased online ok no problem. We were promised we didn’t have to pay anything ease enough we waited for the new phone and had to send the old one back. We sent the old on back got message 2 weeks later they couldn’t accept the phone because it was damaged from a side. Why was this not discussed at the store when they looked at his old phone?? Now I have a $300 increase in my phone bill because I have to pay for the new phone. Was given false information very disappointed since I loved the service they gave me before on previous phones purchased
