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November 2023 by Google user
I would rate this 0 if I could. Worst mistake was renting from this place, Mike is rude and also a liar who’s going to try to steal your money by charging additional fees for no reason. Don’t trust this company with your information. Anyone thinking of renting from here go down the street and rent from Hertz instead they are way more pleasant to deal with.
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November 2023 by Fatima Alvarado
I would rate this 0 if I could. Worst mistake was renting from this place, Mike is rude and also a liar who’s going to try to steal your money by charging additional fees for no reason. Don’t trust this company with your information. Anyone thinking of renting from here go down the street and rent from Hertz instead they are way more pleasant to deal with.
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November 2023 by Shivam Trivedi
This location has a lots of cars available for round trips, but I used it for a one way trip, even after getting confirmation number from Budget I did not get a car from this location, also the owner is rude. Avoid this location for taking car on a one way trip, they do overbooking and then don't allot the cars to the customers who already had booked the car in advance.
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October 2023 by Krystle Lindberg
DO NOT USE THIS COMPANY OR LOCATION!I booked a rental truck weeks ago for a critical family move in Wisconsin. The evening before they called me to tell me they don't have a truck. Call customer service. We called customer service and after hours and hours they found a truck in another location. That location also said no trucks. And last minute before we needed to leave we went to Uhaul.When we called back this location (after trouble with customer service not finding out confirmation number) he lied said he had to get gas. Called again and he said he just got a drop off, etc so he didn't have to speak to us. Said he'd call back and never did.Seriously, I know the pricing seems cheap but go with Uhaul. Budget locations are terrible, customer service is terrible. Save yourself the trouble! At uhaul another family next to us said they had the same issue last year. Rest the reviews and stay very far away.
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October 2023 by hayley joann
This place is HORRIBLE. Their customer service is TRASH. We made a reservation 3 days in advance and it was confirmed and when we showed up to pick the car up all the guy Mike could say was "i have bad news for ya all we have is a pick up truck" THAT IS NOT WHAT WE RESERVED !!! And then proceeded to tell us we had to call customer service ourself in order to get our money back that they already charged us!!! Worst place for rentals i have by far been to. Will NEVER and would NEVER recommend to anyone . DO NOT GO HERE . It is worth spending 10$ more at Enterprise then this trashy place . Wether it was the clerks fault or not, he should have took better initiative to helping us find another location if anything!! Beyond unhappy with this place. Trash . Thats all.
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August 2023 by Mohammad Iqtait
If i have option zero stars ill give it to themThe worst company i have ever rented car from, i picked car from dallas tx to Hoffman estate il for couple days it was 176$ with tax and insurance when I returned it back they charged me 607$They said u returned the car later while I called them 3 times before they close to say the gps says I’ll get the location 6:02 pmThey didn’t respond and I picked the car at 7:50 pm WednesdayReturn it at 7:00 pm FridayThey charged me for 3 days !!!!!
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June 2023 by kumaresan subramanian
My friend booked for intermediate SUV and they have Buik Encore which is sub compact SUV and they are convincing us to take that car as it is listed for them as intermediate SUV which is comparatively small and less trunk space than regular intermediate. During our pick up time the person at the front desk is rude and non supportive. Next time I will avoid this location or avoid budget rental it self.
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June 2023 by Arkadiusz Kowalski
If could give zero stars i would do it, the car they give me was total junk with almost bold tires, i rented car from them one way, returned in memphis TN, at the return end i should be at 11am i was there at 11:30, due to a accident on the highway and traffic, no receipt was provided at the time of return, receipt was emailed a couple of hours later, my rental cost at the begining should be around $180 , in the end they emailed meca receipt with over $140 extra charges for returning a car 30min. Late, if you need a rental ,STAY AWAY AS FAR AS YOU CAN FROM BUDGET CAR RENTAL- AGAIN STAY AWAY FROM THEM
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June 2023 by Jessica DePaolis
I would give zero stars if possible. Less than 24 hours before a reservation I made well in advance, they call to say they have no moving trucks. Spent hours on phone with customer service to be disconnected multiple times to have them ultimately cancel my reservation. We went with another company. Worst customer service and experience EVER!!! Never again - save yourself the trouble and go elsewhere.
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February 2023 by Rudara B
Such sweet people espl the one jn hoffman estate , what doesn’t one expect from a business one u get what u are expecting to get and it’s in a good condition when u go to a car rental service .Here u get all of that and a manager across the desk who would suggest the best approach and wouldn’t shy away from helping you out like suggesting where you would find the right spots and in case. Suggestion and there opinion which generally what one expects when they are renting to get advices from experienced people so one can take a educated decision .They don’t keep u waiting , no stupid questions like what people in enterprise ask, faster release once u reach back, money refunded faster unlike enterprise where u need to follow up gazillion times espl the one on golf road very bad in experience but budget is the place u wanna go if u are visiting epsl the one in Hoffman estate .
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December 2022 by Laura Smith
Absolutely ridiculous! Not only did we not receive a call to let us know that they didn't have the vehicle we wanted but we were outside waiting for over 30 minutes because the guy was getting an oil change for his own personal car! Not only that but he ended up not having anything! Wth
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December 2022 by Carl G.
I wish I could give them a -5 stars. They seemed friendly, HOWEVER do NOT trust them. When I rented a truck for a one way rental, there was a sign posted displaying what a full fuel level should show on a truck. When my brother and I went to get the truck, which was very dirty, the fuel gauge was not showing full as was shown on the sign in the office. I returned to the office and was told by the woman, that the sign only applied to diesel trucks. Once on the road and filling fuel, the gas gauge DID go further than when we picked up the truck. See Pictures! I told the rental agent when we dropped off the truck about what the woman told us in Hoffman Estates and he said that we were shorted at least $20.00 of gas. He said that more than likely the reason was not only the cost of the gas but the rental agency gets charged a fee to fill the truck and it was their way not to incur additional costs for gas and fill fee. Within a mile of leaving the rental agengy, the check engine light came on, see second picture! DO NOT TRUST THIS RENTAL AGENCY!!!!!!! The Drop Off agent in Avondale, AZ was kind enough to provide a $20.00 credit!
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October 2022 by Michael Perez
Reserved a truck for my move to the city. Which I only have the elevator for 2 hours. Idiots couldn’t find the keys.
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September 2022 by Arun Hari
Always glad to be here to pick up cars. The management is very flexible and will strive hard to make sure you have a ride . I have made last minute bookings and ail manages to get a car when it was not otherwise possible.
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June 2022 by Mark Laguna
I made a reservation for 1 day yet they charge me for 3 days. After returning the vehicle, the budget employee neglected to close my account indicating that the vehicle has been returned. The employee says he has no recollection of me ever returning the vehicle when only 4 hours has passed are you kidding me? Regardless, he fails to own up to his mistake of not closing out my account and charges me 2 additional days even though the truck was sitting in his parking lot. He even has the audacity to blame me for failing to call to address to them why I was even charged that absurd amount. He goes on to justify his mistake by comparing other rentals who’s accounts have been closed, so that must mean that they returned their vehicles. So that must mean that if my account was open then the vehicle must still be in my possession. If you’re incompetent then just say that.People please spend the extra money and the extra time to rent at hertz, enterprise, uhaul, or even menards/home depot. The headache of dealing with these clowns is not worth it.