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“The customer service was excellent, but the storage lock had to be adjusted and flat bed need to fix the wheels on the flatbed need immediate attention. Other then that she was very helpful.”
“This was a great facility! So clean as well as appearing to be somewhat newly constructed. The manager was so helpful especially upon emptying out the unit. She credited us February's monthly fee in that we vacated by Feb 20. Also front desk person Roberto is INCREDIBLE! He's so kind, patient and knowledgeable!!!! Highly recommend!!”
“The employees here are amazing! I was so lost and confused as to where my unit was on my first visit, but the gentleman there helped me out so much. He walked me to my unit and explained every little detail so that I wouldn’t be so intimidated by such a big space. Thanks again!”
“Very good customer service from office , APU Perry took very good care of me with my no heat issues , he show me how to work and explain to me , thanks I’ll be back for more service when needed”
10AM - 5PM
9159 S Harlem Ave, Bridgeview
Truck Rentals
“Andy was incredible with us. They took their time with us and followed through with their word. They put a smile back on my daughter's face, after her first car she saved for many years trans blew. We will be doing business again with Midland Commercial Trucks & Hybrid Vehicles.”
10:30AM - 8:30PM
3847 W Roosevelt Rd, Chicago
Truck Rentals
“Just got my U-Haul truck from them and they have some nice furniture in their store and the service was amazing. I recommend you guys to go there. Talk to moe he the man”
“Carlee and Nicole are amazing! We recently purchased two 16 ft box trucks to deliver our recycled auto parts and Carlee and Nicole helped us select low mileage/late model trucks. From start to finish, the process was seamless and efficient. Communication was top notch! Most importantly, our drivers are so happy to be driving such quality vehicles!”
“DO NOT PULL UP TO GATE! PARK ON STREET AND WALK UP! DONT ARRIVE MORE THAN 30 MINUTES BEFORE APPOINTMENT!!! SECURITY IS NOT AS BAD AS PREVIOUS POSTS IF YOU DO WHAT YOUR TOLD (YOUNG BLACK WOMAN). Easy and quick load!”
“This is my first time using U-Haul storage services in my experience was beyond what I could have imagine despite others peoples previous reviews. At this particular location in Markham, the general manager (Tamica) along with the cashier (Nunn) made me feel like family rather than a just a customer. The atmosphere was friendly. The store was very clean, and although they did not have the unit that I wanted available at the moment, they were still able to accommodate me temporarily until the wound that I desired will be available free of charge.”
“Outstanding UHaul location; I go 20 minutes out of my way from the terrible ones closer to me. Bryan, Luna, Alesia, Maria, Wendy, Tyler, and Alecia (apologies for any misspellings; I didn't even remember Bryan's name the second time due, I would "say" mainly, to cognitive load) were tremendously warm, welcoming, kind, helpful, and understanding. If you're going to go to a UHaul anywhere near here, pick this one.”
Open 24 hours
11901 South Pulaski Road, Alsip
Truck Rentals
“Has all the great amenities of a hood gas station but in the burbs ? I always go here for everything from cigarettes, snacks, gas to playing the Lotto & gaming machines in back. Plus the staff are awesome. ????”
“The person that assisted us that day had excellent customer service, very nice, calm, and detailed. I will recommend anyone looking for great customer service to visit this location.”
“My first time ever going into a U-Haul for a storage unit was a pleasant experience. Freddy, the employee that helped me, made sure to answer all my questions with good detail and also made the process go smoothly. I’d definitely recommend this place!”
“The other UHauls did not have the vehicle I needed. The availability of equipment was consistent. Checkout was quick as well. I will use this location when I need to move again.”
“This Place is great. In and out quickly. All the employees know what they are doing and the make it easy for you to do your job. They work quickly and the helpful. The parking lot is big. Easy to pick up and drop off. This place is also easy to get to from the I55.”
“Every step of this process was seamless. All staff were knowledgeable, professional, and very courteous. The help was hardworking and thorough. This is a 2 part move for us so I am very happy to be able to know in advance that this is a great service and intend to rebook all of the services for the second portion of this move!”
“Just a few computer glitches, but otherwise everything was great. Clean drive able 10 foot truck. Get there early if you don't have a reservation to make sure you get a truck. Better yet, reserve one”
“Clean and almost new rental cargo van - used to move some larger items and boxes. Rode like a dream, and good mileage - 186 miles and around 10 gallons. Location was clean, well kept and easy to find. Staff, from on the phone to in person were friendly and helpful. Rates were good - check them frequently as they are demand based. Initially it was $89 a day with 150 free miles - still a good deal. The day before my rental it dropped to $59, so I called and was able to cancel the original reservation and make a new one at the cheaper rate.One thing I will add, if you drive the Illinois tollway and use the pay-by-plate system or add the plate to your iPass, be sure to include the tag designation with the plate number, even though it's not technically part of the number. For example, if there's a stacked F and P on the plate, they have to be part of the plate number. Otherwise you'll get fined by the tollway AND Enterprise will stick you with a $25 "administration fee." I just got done arguing with them again - I used the pay by plate and paid the tolls. Then they sent me violations for the same tolls! $25 per toll administration fee. I know it's not the local branch, but seriously?”
“Customer service has a new name and it's Andres. nice to see that there are still people who actually care about making the customer experience a pleasant one. Andres, the gentleman who was working on the day of our pick up of truck, was VERY helpful, knowledgeable and genuinely cared about making sure that all our questions were answered,We had also reserved a storage unit on line. Because of a clerical error on part, we had a mistakenly requested a second floor mezzanine storage unit. Andres quickly checked computer, found an alternate storage unit, for a slightly higher monthly price, and switched it out; Quick, easy no fuss. We are very happy.Give this guy a raise! or a Bonus!. Excellent customer service....Nick L.”
“Penske Truck Rental is a provider of rental trucks for personal and commercial use. It offers a variety of truck sizes and types, including cargo vans, 12 to 26-foot trucks, and tractor-trailers. Customers can rent Penske trucks for moving homes, transporting goods, or any other transportation needs. The company has a wide network of convenient locations throughout North America and offers competitive pricing, flexible rental periods, and additional services such as towing equipment and packing supplies. Penske Truck Rental is a subsidiary of Penske Corporation, a global transportation services company”
“The managers at U-Haul Moving & Storage have been very patient with me. I have been paying my bill late a lot lately because of my poor health and I cannot work as a Substitute Teacher during Summer School because most of the students who attend the Chicago Public Schools do not need to attend the Summer Bridge Program.”
“U-Haul can be confusing and difficult to reach by phone, but Mark at 131st and Southwest Hwy made sure we had our truck and even came out to meet us on Sunday, because he knew we were concerned about using the phone app. I know that they are the largest U-Haul agent in our area and I would highly recommend using them over a gas station or other business that has U-Haul as a side business. Great job!”
“Just a nice little place it's clean you have enough room to store some of the things that you need to store and the prices are reasonable and it's very accessible to the people that have the keys and the codes to get in and it's really safe when you go in there”
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“This was our first experience renting an RV, and it was amazing! Having the RV allowed us to visit numerous locations. We explored the Grand Circle and traveled through stunning landscapes. It was truly one of the best trips ever, and we are grateful for the opportunity!”