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February 2024 by Lawrence S.
Came in here for an issue related to my dad's account. Everyone was very friendly, I was greeted quickly, and told how long I had to wait. Customer service was great and I kinda wish this was my bank now.
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December 2023 by Luz11822 HB
Valla is a bank here in Illinois thatI don't recommend it to anyone. There is no way to enter through an ATM today and I visited three and in none of them could I make a deposit to my account. It's a bank break.
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September 2023 by Kir Zhado
Poor customer service from both the banker and the branch manager. The branch manager Alexis Salvadore said that she does not care about the bank rating on Google website. I used to have an investment account with this bank. I will not come back. Don’t recommend it!!!
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August 2023 by Michel Lind
They opened late the day I went, but apart from that the service was friendly and professional
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August 2023 by Michel Alexandre Salim (Arcane Hexed Mill)
They opened late the day I went, but apart from that the service was friendly and professional
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February 2023 by Brandon Starck
I went in to get some information on a deposit issue. I met with a banker, Alexis. She was very friendly, empathetic and patient. She took the time to investigate and ultimately resolved the issue.
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January 2023 by Greg Priddy
Did a terrible job and never could open a business account. Employees E. and A. simply disappeared. Promised callbacks never came. Requested documents placed in the night depository were lost. They should give this hopeless branch a clean sweep or just close it.
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January 2023 by Kudaibergen Iskakov
This branch 5 minutes from my home, and here work very professional banker THA TRINH!! And very friendly and nice lady branch manager Alexis
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November 2022 by Mike B.
Taylor, Cindy, Alexis and Erick make this location an ideal location to handle your banking business. They nice and professional and they make it a nice experience. I've gone here many times and they've always welcomed me with a warm smile. Keep doing what your doing.
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September 2022 by Aera Park
Came inside the office to deposit a check, because the ATM was broken (has been broken for the past year), but I was totally ignored. At least 3 women and 2 men were “working” but were so disrespectful in that the women employees were only laughing and talking amongst themselves while one customer and I were waiting to be helped for 15-20 minutes. The employees have no intention of working. So unprofessional, disrespectful, and bad customer service! This branch needs to close down
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September 2022 by Grace Kang
I was waiting in line for someone to help me with figuring out online deposits but 4 employees are just talking to each other while only one employee was working. Also that one employee was rude and not knowledgeable enough to help me understand the my online banking issue. If I could, I would give 0 stars.
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August 2022 by Farhad Bahram
Went to branch for wire transfer and I was the only customer inside the branch with three bankers sitting in their booths. They told me I have to wait 30 mins until one of them could see me! And again I was literally the only customer in there!!!
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July 2022 by Armin Becirovic
Requested for my card to be rushed/expedited was told no problem but the manager decided she didn't feel comfortable approving the request, when asked why they don't feel comfortable they said the manager just doesn't feel comfortableI should have read reviews before coming to this location..
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February 2022 by NAT
Are they ever going to open?!!! This can’t be due to covid!! Poor customer service!
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December 2021 by Ibrahim Ahmed
Absolutely terrible services and unprofessionally people.