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June 2024 by Debbie Jancik
I have been going to this location for 17 years. Since the NW takeover service provided by my GP and office staff has been horrible. I can’t get through on the phone and have to leave messages to the NW answering service with no call backs. My doctor is now rude and doesn’t do her job. I had my annual physical recently and I wasn’t even weighed in. I’m having difficulty getting my prescriptions and that’s the final straw. Getting new GP.
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January 2024 by M
Last couple times I was seen for check-ups I felt pretty “brushed-off” and doctors seem to literally shrug and suggest issues that have been ongoing for months will hopefully go away on their own. More recently I can’t see someone when I am sick. The doctor appointments are weeks out. Urgent/immeadiate care says no appointments and to try virtual. Virtual appointments say there are none available and to try an in-office visit. This was the same a month ago when my toddler was quite sick outside of doctors office hours. We feel like we are on our own.
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September 2023 by Lynn Tabb
It's not the staff, but the way this office operates makes it very difficult to 1. get to someone to speak to (it takes about 2 min to just get through listening to the preliminary message and this is required to proceed. and 2. when someone is reached, receive call backs and satisfactory response to one's needs. If my father were not as old as he is, we would definitely be pursuing a different medical practice.
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September 2023 by Ruben Lopez
Very good doctor
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August 2023 by KT H
Doctor is fantastic however, trying to get ahold of someone is difficult and then trying to get an appointment with the pcp is a ridiculous wait - booked weeks out. Last time I was told to go to urgent care by Laurie the nurse and found out after sitting at urgent care for an hour that they should have never sent me there because they don't do blood work or what I needed to have done. (Urgent Care said they have expressed this to the PCPs offices as well) So then its a game of going back and forth.I am a medical assistant and the care that I have received by the nurse and lack of contact is not acceptable.
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July 2023 by Stephanie Morgan
DO NOT RELY ON THIS OFFICE FOR PRESCRIPTION NEEDS. I have a rescue inhaler that was prescribed to me by a doctor no longer at this office, they need me to come back in to the office to I guess confirm once again that I still need the inhaler. My problem is they are refusing to refill my prescription right now. This is an inhaler I use when I feel like I CANNOT BREATHE. I offered the nurse on the phone a compromise even, stating that if they can refill the inhaler for me today I will make an appointment to come in (and waste my time and money for them to tell me what I already know). Apparently that didn't work for her. This is not an office that displays compassionate care for it's patients, I truly do not understand why my inhaler could not be refilled for me today if I was willing make an appointment on the spot with the nurse on the phone. Now I will have to go waste someone's time at an urgent care so I can ensure I have the necessary meds to BREATHE. I'm not asking them for hydros or xanax, I am just begging for an inhaler to be able to breathe freely.
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May 2023 by Matt Riehm
They have gone down hill since they came under the NM umbrella. I can’t get a hold of my doctor anymore because he’s booked out for three months.If I try to call and talk to a nurse or someone I am on hold for 30 minutes before the receptionist picks up the phone that is not even part of their office, just part of the NM umbrella.I feel they don’t provide quality patient care anymore, you are part of the NM SYSTEM that only sees you as another number.30 years of going here and I’m searching for a new doctor office outside of Northwest Medicine
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April 2023 by Erica Sieck
I have been going to this office for 23 years and ever since it switched over to Northwestern Medicine the quality of care has decreased significantly. There is a clear disconnect between the healthcare providers and the people who answer the phones. I also don’t see the point in having a MyChart messaging feature if your messages never get answered and you have to call to get any information. I have been trying to get a prescription (that I have been on for years) refilled for 9 days and not a single person can connect me to a doctor/nurse/PA or tell me why I can’t get a refill. I’ve called numerous times and each time the call center person gives me a different reason or story. I have never encountered a more unhelpful team of people. That’s just the start of it but in all honesty, if you are looking for a reliable, caring, helpful primary care office I highly recommend looking elsewhere.
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March 2023 by BB
Dr. Miser is nice, but the other staff members are not. Between reception and the nurses, it’s an unpleasant experience.
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October 2022 by Cynthia Kramer
I love this place. The Doctors and staff are wonderful.
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June 2022 by Darwin Thompson
I have been with this group for about 9 years and it has continually gotten worse. So today I am leaving this group. They have so many patients that if you get sick , you have to wait 3 months to see your doctor. I have never seen a group go down hill like this. I definitely would never recommend this group to anyone. Hope that you remember people like us pay your salary. If by chance you do get in you are in no more than 15 min. so you better have any questions you want answered written down. Such horrible health care doctors. Hope you wake up and take you job more seriously.
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June 2022 by Alyssa Hargrave
I have been a patient here all my life (30 years). The doctor that I had most of my life retired about 2-3 years ago and ever since he retired the experience has been horrible. The doctor who took the place of my old doctor is 5 stars, but the nurses are who get the 1 star. The recent visit I had the nurse couldn't even take my blood pressure correctly. It took 4 attempts for her to get it, meanwhile she had to go look for a tethescope and she told me she is never on that side of the building. In my head, that is not important info to share with a patient. Doing blood pressure correctly is important and she couldn't do it. After my visit I was prescribed 2 antibiotics which both caused a lot of side effects to me. I then had to message my doctor to let him know and to see if there was a different antibiotic I could use with less potential side effects. The nurse who called me regarding my symptoms was barely helpful. My doctor finally prescribed a new antibiotic which helped, but when I reached out about a week and a half after seeing him to see if another round is needed, his nurse messed up my prescription and told me where it was sent to, but I checked and there was no record of the medicine for me. A couple days later I messaged again since my symptoms were not improving. I had to say in the message how frustrated I am because I should be feeling better by now and what pharmacy to send to. It was shortly after that when I finally seemed important to the nurses to get my script refilled. It has been 2 and a half weeks with Diverticulitis infection and I should be better now. Yet, I am only on day 3 of my next round of a 5 day antibiotic. Miss the old days when Karen was my doctors nurse. Shes easily above a 5 star nurse. She actually takes the time to get to know patients. Occasionally when I see her before my doc, it is like we just saw each other yesterday and not a lot of time has passed. Miss the old days when it was 5/5 stars. I work in healthcare and understand how busy treating patients can get, but they come to you seeking help and you have to provide great care or else people will walk away and find somewhere else to go.
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August 2021 by Sally Read
Arrived early for appointment. Sat in waiting room when we were to be called in for the appointment someone from behind the counter yells that appointments for Dr.Mary is running 40 minutes behind. Had to cancel appointment. No consideration that other people are busy too. Could not do anything to help. Have to wait until next week. Not acceptable.
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April 2021 by Ariola James
If you enjoy giving your Birthday and symptoms 3,4,5 times a day to different nurses- Use Northwestern Medicine. If you do not like speaking or seeing your actual doctor, use Northwestern Medicine. If you prefer to not speak to the same nurse twice, if you enjoy speaking of your ailments, use Northwestern Medicine. I don't like to leave negative feedback. So I left some reasons on why you may choose Northwestern Medicine.With all that said, the ladies there have never been anything but kind. The stars are for them. Northwestern Medicine as a whole- Go get yourself a First Aid kit and some aspirin. Welcome to todays way of operation.
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March 2021 by Christie Brandenburg
I am so happy to have left this place. The doctor's and nurses are great, but good lord the office staff is horrible. Unfriendly, unhelpful, rude and genuinely seem to be the most miserable people on Earth.
