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July 2024 by Sara “Joy” Costello
Really helpful and knowledgeable about plans
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May 2024 by Christopher Chisom
Quick and efficient service from knowledgeable representatives.
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April 2024 by Kelly Bolen
Lex was so helpful and informative on how to fix another Verizon Reps screw up. We were not even a customer at that store. We would highly recommend that store and him! Thank you Lex Pishos
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December 2023 by ikungfuyou2
Store Mgr Lex went out of his way even during a busy holiday season to provide excellent customer service.
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November 2023 by Thomas Volscho
could not get my phone going so they sent me to the Apple store in madison wi, the address they gave me for the Apple store was wrong, the store was 12 miles away from the address they gave me, you would think they sell apple phones and they would know the address of the store which is closest to them.
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October 2023 by Kody Grove
This store and the employees work to pressure all customers into phones and accessories they do not need. This is done so they can earn larger commissions.Their sales tactics do not have the end consumer in mind and very little information is provided when questions are asked. Several of the agents are not trained and knowledgeable enough to give you a thorough answer.Several times when an issue arose, the excuse used was that they are and Authorized Retailer and not Verizon. Many things we were trying to accomplish we were told we needed to go to an actual Verizon store.They took a phone on trade in and then pocketed the money and offered no refund or money towards the purchase of a new phone.I would recommend finding a different Verizon Retailer or actual Corporate Store to do business with.
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July 2023 by Samuel Hill
what the customer doesn’t know will be exploited. buyers beware.
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February 2023 by Joni Hunter
I've been here 3 times & have received excellent service & assistance every time! God bless You always for being a blessing to others!????☮️☮️☮️☮️????
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October 2022 by Andrew North
I have been in this store a handful of times for various reasons such as changing cell phone plans, obtaining new phones, etc. I do not live in Freeport, but come back to town a few times per year to visit with family. I do not have a strong opinion either way about the store from these previous experiences.I had recently purchased an iPad cellular through Verizon back home and when in Freeport I had not realized the new iPads are USB-C and then was in need of a USB-C charger given I had not brought the one that came with it. I therefore went to this store first to see what was in inventory. The price I was told for a generic 25W USB-C charger and a 10 foot cable was over $70 (one of the items was $30 and the other was $35 - I do not recall which was which). Thankfully, I had the Walmart app installed and found that Walmart had Apple brand 20W chargers for $17.98 (everyday low price) and a 6 foot Apple USB-C cord for $19.00 (granted was 6 foot not 10 foot. And it was on sale, admittedly - normal price of $35). Mind you, the Walmart is in direct line of sight from this store. That being said, I went to Walmart and was out the door with Apple brand power items for $36.98.Again, no strong overall option from a service/customer service standpoint. But, based upon this experience I think their accessories may be overpriced and actually predatory. Why pay more for generic power cords and power bricks when you can get Apple ones at the Walmart 100 yards away for probably less?UPDATE 10/17/22Downgrading to one star review. I have noticed a trend whereby every family member who switches out for a new phone is enrolled in the device protection plan either without their knowledge or by being told they “have to”. The following month I then catch this and have to cancel. This does not occur at “real” Verizon stores and is downright shady.
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July 2022 by Jen H
Lex (store manager)helped my family out this evening. I appreciate his professionalism and fast service. Thanks
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July 2022 by Tara Vironda
Fantastic service, very patient and helpful
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July 2022 by Ben Fritz
Very friendly and helpful
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July 2022 by Todd Poffenberger
Lex was very helpful in explaining options for phones and plans.
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July 2022 by Katie LeRoy
Lex was great at helping me out and answering my questions! Overall good experience at the store and was in and out quickly.
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July 2022 by Melinda Baker
Very knowledgeable, friendly staff. ?helpful and quick.
