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November 2023 by George G.
Applied to sign up for an account, the application fee was blocked by my bank as a fraud alert, I manually allowed zipcar as a biller, but they said they cannot help me and that I am permanently blocked from opening an account. Horrific experience.
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November 2023 by bobby f.
This company blocked my app because I was in an accident where I was hit. As a matter of fact ,I just received my insurance payment.Also, they told me (excuse) that I didn't make age requirement. I'm 55:years old!!!!!Garbage company, it's true what they say about this crappy company!;
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October 2023 by Al K.
Crappy company with crappy customer service. Charge you a non-refundable application fee and, even if you meet all their requirements, they can reject your application with no explanation. And when you try to find out why you were rejected, they just send you to their website to check the eligibility requirements, where it says they can reject you at their own discretion. Basically, if they don't like your face, your name, your gender, they can just reject you with no explanation.
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October 2023 by J R.
The worst customer service. I've never had a hassle free experience. I do not recommend this company.
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August 2023 by William L.
Do NOT sign up with this company. My fiancée and I are currently trying to cancel our membership and being refused. ZipCar will not cite a reason as to why they won't cancel our membership, but they continue to pull money from our account every month. This company is a scam and worse than a gym when it comes to cancelling. Save yourself the headache and lawyers and just use another service.
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July 2023 by Deb Y.
This is the worst organization. Despite having an absolute spotless driving record, they disabled the account simply because the selfie was not accepted. So we contacted customer service and simply asked if we could redo the selfie. They would not let us do that. They just sent us a link to eligibility requirements, and not one of those requirements mentioned a selfie picture. Again, we offered to redo the stupid selfie, but they wouldn't even let us do it. We requested to speak with a supervisor, and they refused to let us. If this is their idea of service, I can't imagine the cars themselves. Do not use! Not worth it!!!
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June 2023 by Kylie P.
I received the difficult news that a family member was in critical condition, and I needed to find a car at the last minute so I could rush out to the hospital (located about an hour and a half outside the city) and say goodbye. I'd recently heard about Zipcar and figured I'd give them a shot. After submitting my application, I realized I'd entered the wrong card information. No biggie, I figured I could resubmit with the correct card details once my application had been rejected.Well, evidently not.According to the individual from Zipcar's application team I spoke with, "if your application is rejected for any reason, you cannot submit a new one and you will never be able to use Zipcar." Harsh. And given the devastating news I'd received that day, this compounded the stress I was under.I ended up using Turo and had a wonderful experience. Turo actually ended up being significantly cheaper because it didn't make me pay an application fee or sign up for a membership. $54 for an 8-hour rental with Turo versus the $153 it would've been with Zipcar.If Zipcar doesn't want my money, that's fine by me. There are much better services out there.
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May 2023 by Kathleen G.
I applied to join but my membership was instantly rejected, without explanation. I'm over 25, have driven for years, and have a perfect driving record, but I mistakenly gave them an expired credit number. I called customer service and they confirmed that I was rejected because of the incorrect credit card info. I thought, great! I'll just give them the correct number and we'll straighten this out. But I was informed that the decision to reject my application was "permanent" and that there was no way I could appeal it! WTF?!! That is insane. I've never had such a frustrating consumer experience in my life. They're just throwing away business for no reason and I'm screwed because they're the only (non-peer to peer, which I hate) carshare service in my area. But maybe I'm lucky. If they're this impossible to deal with just to join, they're probably equally awful if you use the service.
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July 2022 by Barbara T.
ZipCar sucks. The app doesn't work. Support only offer when you're having an issue is to offer another car - WHILE YOU ARE DRIVING TO AN APPOINTMENT. CAR dashboard said needs oil change and service required. App would not allow me to report this. Car also smelled of smoke. 30 min on the phone w two transfers to continue to repeat myself. No compensation except to get a new car. No thank you I'm trying to get to an appt. Honestly don't rent from ZipCar.
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August 2021 by sayak chakrabarty
The service is not always dependable.
