-
April 2023 by Cristobal De La Sierra
By two representatives working side by side I was told they couldn't complete my request and they sent me to a corporate store! The corporate store manager told methey could have completed said request but they simply don't want to work. F- don't go there unless you have to
-
February 2023 by Gabriel Morales
This is the worst place to go.They have no idea what they do,Sarkis The assistant manager doesn't have any idea how to treat TMobile customers
-
February 2023 by asman k
Philip is really nice, Alex and Sarkis are really helpful as well great customer service
-
January 2023 by Fred
They ordered the incorrect iPhone case but couldn’t exchange it for the proper one because they’re a franchised location. Mediocre service too. You’re better off shopping at the at-Mobile in Old Orchard.
-
January 2023 by esmond bowers
Mr Phillip was great he was very nice answered all my concerns and questions about my bill great customer service!
-
November 2022 by Anna Olteanu
Absolutely remarkable customer service! One of the workers, his name was Raphie, was exceptionally helpful. He was exceedingly cooperative, charismatic, and knowledgeable. His advice and assistance were direct and concise, helping me find the best deals possible! I couldn’t be more content. I highly recommend asking for Raphie the next time you find yourself at T-Mobile; you’ll be thrilled you did!
-
October 2022 by Harold Klein
Visited the T-Mobile for info and comparison on Samsung S22 phones. The two team members present were very knowledgeable on the phones and answered all questions I had at the time. I'm seriously thinking of switching to T-Mobile as my current provider lacks in the offers and plans am looking for with a new phone
-
October 2022 by Ariana Dennison
Horrible customer service. Stopped in for info about plan and to seek advice about possible phone screen issue. The rep was rude and dismissive, I didn’t see a name tag and was too bothered by his mannerisms that I didn’t bother to ask. In conversation he mentioned “Jump”. When asked what that was I was replied with, “Well if you don’t know what that is, it means you don’t have it”. Without ANY explanation of service. I asked again and was hit with the, “like I said”. A fellow colleague of his had to step in and explain
-
September 2022 by Karen Garrison
Ralphie, Jonathan, Felipe were the best mobile experts in the area. I came in with issue with my phone and the guys rectify ALL my issue.
-
August 2022 by Rose Adamczyk
Bad customer service. Today I walked in and waited just about ten minutes before someone acknowledged me. And matter of factly just said I will be with you in 15 or so minutes. No sorry, that he was the only one there and that he would be with me as soon as possible. His tone was rude too.
-
August 2022 by Willy Kasho
I’ve never been able to trust a service provider like this T-mobile store! Phillip was really nice and helped me with all my problems. He gave me an estimate of how long it would take and how much it would cost, and everything was exactly as described. The manager Jordan also was very polite.
-
July 2022 by Benny Nano
Great service! I walked into the store and Phillip didn’t hesitate to help me with everything I needed. He also called over the manager Jordan and he was also very friendly and helpful. Amazing customer service.
-
July 2022 by Roy G
Beware in this store they add you service that you don't want even if they ask you and you make it clearly that you don't want it. After I brought a phone they did it so be careful I found it until they start charging me on my bill.
-
July 2022 by Tameka Leonard
If your looking to buy a iPhone, and they tell you about a promotion like buy one get one free, make sure the phone is free. They hit me with, it’s only $700 off.
-
June 2022 by Raphie Shurbet
Jordan is amazing. I have been with T mobile for years and I’ve always dealt with problems. I’ve been told my bill will not go up and it always does. Finally I’ve found a store where I know what I’m paying for. Jordan showed me the new iPhone and explained it perfectly, he told me how much my bill would be adjusted and he was right. 10/10 customer service philip was there and helped out too. I went in for a screen savor and a young man named Tim also helped me out. Great workers. Even the manager was nice. Don’t remember his name.
