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February 2024 by Arg Balours
Very unfriendly staff! We’ve been loyal PetSmart customers, but we recently had such a terrible experience with the staff regarding the refund for a sick fish from PetSmart!!
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December 2023 by Tonjia Linderoth
Return with a receipt was quick and easy. Short staffed like most places but they were working hard.
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December 2023 by Mariam Mazboudi
The cashier was very helpful and gave me good advice
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October 2023 by Katherine P.
My dog went to the PetSmart hotel Wednesday sept 27 to Monday oct 02, all those days I call twice a day for known about him, and all the comments was: he is doing okay, he is fine, happy puppy.. just one person tell me about my dog was having a hard time but was normal for be is first time. Monday before I take my flight I receive a phone call that my dog was on his way to the vet because he have "a little red spot in his neck" the person insist was NOTHING. Then they contact my emergency contact give him different information and saying the little red thing now was an advance infection. They even told my contact "don't pick Fito today because no one will give you inf" OBVIOUSLY I went immediately landed, just for see how awful was my dog, not only the neck all him, was like a zombie falling sleep and so weak. They call the manager, they say my dog arrives with the infection from home, and that's completely crazy, because they check my dog before the check in and he was HEALTHY! That night I took my dog to emergency because he passed out in my house, we call them and ask them if they give him something and they say "WE DONT KNOW, I THINK NO.." $450 after a emergency visit, crying, non sleep, my dog still is recovering. My anger is not Fito having a skin infection, my anger is that he spend 6 days in this place, and they didn't see anything, or check or even get worried about notice something wrong with him. In phone calls an employer tell me several times "I always go to check on Fito and play with him is room" so he didn't realize there??? Or the 30 min session play with an associate??? They didn't see anything then??? They pay the vet visit (of course) not the emergency one, I didn't pay the staying (OF COURSE) and they offer to pay second opinion vet. But who pays my dog stress, or my worries? Is a PET HOTEL. Put employers that CARES ABOUT PETS! Brianna - Alejandro and the manager was the 3 people who a talk and in different times they give me different versions of how was my dog doing. Please if you love your pets, AVOID THIS PLACE
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October 2023 by patricia stark
For a while there's selection of Fancy Feast cat food was not good. They didn't always have the varieties in my cat liked. But I'm happy to say that things are improving. Thank you!
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September 2023 by Aliah Ajamoughli
I do NOT recommend this location for grooming services. My dog was recently harmed at this location, and the groomers responded by putting a cone on her. They told me she was "aggressive" but I literally heard her scream from across the store. I have never had an issue with my pet until this location. When I spoke to upper management (which I never do), they dismissed my concerns and justified their treatment of my dog.I have taken my dog to numerous grooming salons over the last several years, including numerous PetSmart locations. This one is quick to cone and dismiss any accountability they have in harming pets. My dog has never had an issue until this location. They do not have trained groomers and upper management will only side with their poorly trained staff.Take your dog to any other grooming salon in the area. Even other PetSmart locations are fine. Do not take them to this one.
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September 2023 by Corinna B.
First time here! Lady at checkout was sooooo friendly! Place is clean and organized will def be back
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September 2023 by Sandra Sandoval
Love the grooming team, training team, and doggie camp and daycare team!! My husky Hazel loves everyone and loves the way she gets treated!!
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September 2023 by J Smith
All I have to say now is keep up the good work Evanston store is excellent I will recommend everyone to go there to find the things they need for their pets.
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August 2023 by Alina H.
I took my cat here often for her nail trim and had a good experience in the past. The nails were short but clean and visible. But today they were cut too deep that they were bleeding! I couldn't even see the quick. She seemed fine at home but it was a coincidence I checked them. I can just imagine the pain my poor cat went through while they were being cut. I noticed there were a couple new employees there too. Please train your staff properly so this doesn't happen. Very upset about this and too scared to bring my cat here again.
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August 2023 by ally malec
I took my kitty to the salon for a bath, brush, and nail trim. They were so great with her and got the job done. Thank you guys❤️
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July 2023 by Motarjem Farsi
Their week end crew in store is horrible. I only will use their pet hotel services going forward
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July 2023 by Johnny Kelly
Pretty cool staff as far as a PetSmart goes. At least the people I have dealt with there have been very nice and helpful when it comes to finding toys for my puppy that seems to destroy every single toy she gets ?
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June 2023 by ImSucha Joy
This store is fine as long as you physically go in and purchase your items. Today, I ordered items for same day delivery. This means someone from the store picks out the items and then hands the order off to DoorDash for delivery. The store personnel picked out the wrong items. I can’t go to the store to exchange for the correct items myself due to a work related injury (which I explained to the “manager” when I called). The “manager” then suggested that I donate the items to a pet charity. So basically, they messed up my order and could honestly care less. I should just deal with it. Unbelievable.
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June 2023 by Batty Darktower
Go to get my cats Rx food. Clean store, warm, and helpful staff. Layout is easy to find whatever you need.
