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August 2024 by Monte_6'8 270Lbs. Actor
The most incompetent,unprofessional manager and employees period! Stay away from this place unless you enjoy having your time wasted and being lied to!!!
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July 2024 by John A
Worthless. An ineffective and inefficient guy who is not the sharpest tool in the shed works behind the counter, and he’s too lazy to call customers to tell them they don’t have cars before they show up for reservations. He didn’t even have a back up. But this is a larger problem with Hertz and I won’t be renting from them ever again.
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July 2024 by J W
DO NOT GO THERE.
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July 2024 by Stephen Hanks
Very friendly and helpful staff.
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June 2024 by Nikolai
Made a reservation, got a call 15 minutes before we were supposed to pick it up that there were no cars available. How is that possible? What’s the point in a reservation, then? Put us in a horrible position - Unacceptable.
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June 2024 by David Lysenko
Andrew helped me get set up with the vehicle I wanted and get in-and-out. Wide range of vehicles available, conveniently located in suburbs of Chicago. Thanks for the help!
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April 2024 by Christal Lee Henry
Omg I been going thru an insurance aim for 2 months and the branch manager at the evanston location Andrew was and great help. Very consistent and professional thanks Andrew for you sufficient time
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March 2024 by joe rossetti
This might be one of the worst hertz I've ever been in my entire life and that's a tall order considering I rent cars all the time.For starters there's no such thing as picking up a car quickly at this location. Expect to be here 30 minutes to an hour no matter what.I booked I guaranteed vehicle. It was a long-range Tesla. I planned an entire one month trip with the expectation I would have a vehicle that had 300 plus miles to a charge. I arrive and magically there's no Tesla here for me. They have a standard one.I'm like I paid extra for that one and he's like oh I'll just give you a discount. Then after saying that he's like oh haha just kidding I can't actually give a discount because it's more expensive for the lesser mile one.So after not keeping the car that I booked several days ago in stock and available for me as required they instead want to give me a lesser vehicle and then charge me the same price as the better vehicle, after having told me verbally in person that they were just going to give me a discount to make up for it. And then he tried to justify it and said oh let me explain It's because I'm like it's because you lied to me.I will give credit where credit is due even after I ranted and cursed at the person who said they'd give a discount and then backed out on it They didn't stop us from renting.
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February 2024 by X C
Very disappointed by this place we normally rent from Enterprise but said let us give this place a try since is right by the house. Never again will we rent from here ever ever again! We reserved a Tesla Model Y two weeks in advance and when we got there we were told they didn't have it and they offered the Tesla Model 3 now keep in mind one is an SUV and one a sedan so how does that even make sense? They had no explanation as to why they didn’t have the model Y. We left with the model 3 and when we came back to return the vehicle guess what was there the model Y was, the only explanation I have is that they had multiple reservations for it, and is on a first come-serve basis! But don’t take my word for it read prior reviews same complaints sounds to me like this is a case of click and bait scenario where they put stuff that they don’t have up just to get you the door and take whatever they offer you and not what you reserved! Shame on you that’s not customer service. You get 1 star only because there's no option for none!
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February 2024 by Gene Nemirovsky
Amazing staff here. To be very honest, the folks working in the Evanston locations make all the idiosyncrasies of the corporate giant (overbooking etc) they work for, way less problematic. They really try to find solutions and you know they are on your side. To add, I witnessed a local woman and her child bring them homemade Christmas pastry for being great and helpful. So it's not just my impression. I do recommend arriving with extra time because it gets busy etc.
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January 2024 by joyce phong
Bad service !Waited for 1h30 to pick up the car and they said there was no car, plus money to rent a new car without notice.
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December 2023 by Ronald Martinez
Insane Incompetence.It is astounding that this place is still in business. I was there yesterday to pick up a car that I reserved and already paid for. So were three other people. We all arrived one after another, and we were all told the same thing. None of our cars were there waiting for us, even though all of us had prepaid! Instead all of us were offered a Tesla. None of us wanted a Tesla. They had no other cars available, just a parking lot full of 11 Teslas.The first person was told he could have a car, but it was on it's was from another location. I was told that another car was due to be there within 30 minutes, it just had to have a windshield wiper replaced. The older gentleman behind me was told they had nothing for him and the regional manager, Eric or Ken. There were two men working there I don't remember who was Eric or Ken. But the regional manager told the gentleman all he could do was call their 1 800 number and try to get another car at another site. The regional manager dialed the number for the ma then refused, REFUSED to talk to the person on the 1 800 call to help the man. The man ended up leaving for another location with no guarantee the car he needed would be there.As I waited for my car to come in with its new wiper, a young college student came in and was told the same thing. That even though her family reserved and paid for her rental, it wasn't there. The regional manager did the same with her. He dialed the 1 800 number and left the office.The first person's car showed up but there were issues with it and he couldn't leave. I was told that my car was now having its tires replaced and would be at least 2 more hours. The college student was still talking over her options with the 1 800 office, offering her no real solutions.At this point, I canceled my reservations, got a full refund and left.After posting this, I look forward to the obligatory form letter the owner of this location posts that will begin with. "Hi, Ronald. We’re extremely sorry to read about your experience at our Green Bay HLE Hertz Car Rental location..."This owner obviously doesn't care or something other than platitudes would be done about it.
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December 2023 by Chris Diaz
If I could give less than half a star I would, non existent service and rude customer rep.Had a reservation and got asked to sit because there were people ahead of me, didn’t even allow me to state a had an insurance company reservation.Building was hot and there was no bathroom.Save your time and spend your money else where. Cancelling my Hertz Gold Status and signing up for Enterprise rewards.
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December 2023 by Tyler Smith
I made a reservation for a pickup truck at the Evanston location on October 24th with a pick up date on November 17th. More than 3 weeks in advance. At first I had difficulty getting information through the app and online. I tried calling but couldn’t get through to a person. So one day I stopped into the Hertz office and got the card of Andrew the branch manager. He initially seemed helpful. However, I later wanted to make a change on the reservation timing. He said to call the morning of the reservation and see if I could pick up the vehicle earlier. So I called at about 8:30 on the day of my reservation. They said not only could I not pick up the vehicle, but that they didn’t have a truck for me at all. I asked what they could do. They offered me a Tesla which was not helpful at all given that I needed a truck to transport some cargo. Then I asked if they could provide a SUV or van that might work. The answer was no. They couldn’t help me at all. They couldn’t arrange a pick up from another Hertz location. The offered no apology, no explanation, and generally no customer service. I didn’t know what to say. I have never experienced such a lack of service or even the illusion that they cared. I canceled the reservation. Zero out of Five stars. I do not recommend counting on Hertz or this location for any of your travel needs.
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November 2023 by Aldo Aguirre
Worst experience ever in a rental company!!!
Avoid Hertz at all cost...
NOT LION Approved!
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