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January 2024 by Santiago Rosales
If you're looking for someone that could bring you a quick and effective solution, schedule an appointment with César Zamora. A masterpiece.
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October 2023 by Gary J.
Elizabeth Morales, the bank manager at Citibank Evanston, Illinois, is working on a complex Citibank issue on our behalf. We needed a coach to advise us and she put me at ease with her professionalism and comfortable presence. I am confident that she will select and contact her people within the Citibank organization and take the necessary steps to expedite and resolve this important matter. We are in good hands.
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January 2023 by Eln S
I love this location and Tonetta Hollis isamazing! She is Very helpful and kind,walking me through the steps of doing allsorts of things...I needed to take care of. She has helped me understand in normal terms, as well as the process and requiredpaperwork. She is able to help me build abetter life. Very Great Full for her knowledgeand follow up. If you need financial advice Iwould definitely check her out. They offer avariety of services and I have been to morethen enough locations but these folks areready to get it done. The lines move fast and always pleasant. Big Thanks to this locations staff.
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January 2022 by Robert O.
This isn't about the branch - it is about the customer service. Citibank accepted a deposit but hadn't posted it for 6 days. When I called for help they took 25 minutes to pick up the call. They couldn't answer any questions. When I asked for a three way call with the institution that sent the deposit, they refused and after 35 minutes disconnected me. No call back on the disconnect. When I call the branch directly they transfer me back into the customer service unit and start the hold process all over again. Time for a new bank after about 25 years.
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November 2021 by Rob S
Great customer service
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September 2021 by David Armano
Loved banking here! Ask for Caesar. Super helpful and personable banker who knows how to get things done with a smile
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September 2021 by Cold P.
I have been a longtime client with Citi and have dealt with multiple Citi branches across the US and around the world. This Evanston branch is the best one ever that I just stumbled upon accidentally. The bankers in this branch are so friendly, approachable, and diverse, not to mention being exceptionally professional and treating every client with dignity. I have worked with both bankers Toni Hollis and Cezar Zamora, and they make the dream team. They should get a bonus for being so magnificent and empowering their clients who visit them with issues. I wish I could rate them 6 stars out of five stars.
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April 2021 by Sohail Amin
Very kind and helpful bankers
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January 2021 by Ina Pearl Young
I'd give it no stars if I could the people at work at the branches don't answer the phone and if you can get somebody to answer the phone they give you erroneous information
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May 2020 by Alexandr Caraus
Average...
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December 2019 by Weber Lu
Polina is the best bank staff I've ever met in my life!
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February 2019 by Susan H.
Great Service! Super friendly tellers and staff. I've been banking with Citibank for over 25 years and have always been happy with the personal service.
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February 2019 by Michael K.
2-2-2019 Rave Reviews to Cesar Zamora and Citibank Evanston for their service this morning! After an earlier less-than-optimal customer service experience at another Citibank location, based on Yelp reviews I sought a location with a more helpful history. Cesar and Citibank Evanston did not disappoint. Cesar was helpful and pleasant in helping me transfer funds from one type of account to another. When I commented on his branch's favorable Yelp reviews, Cesar explained that the entire branch was composed of 10+ year veterans overseen by a capable branch manager, Polina Khamoo. Later, as I left, Polina introduced herself. Overall a very satisfying visit. The Evanston branch doesn't have free parking and you may have to drive further but if you have a meaningful transaction that requires expertise and patience, undergoing some inconvenience may be a small price to pay. Thank you Cesar and Polina for a very pleasant customer experience.
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October 2018 by sandie groeltz
girl answering the phone could not answer my quesioin. she refused to let me talk with a supervisor. i called citibank phone number and rec'd a
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June 2018 by Betsy J.
As always when I visit the Evanston Citibank the service is excellent. The Branch Manager,I know her name but I cannot recall it knows the customers well enough to call them by their name. The same goes for the tellers. Everyone is so personable. I had a problem which she cleared it up immediately and also apologized for any inconvenience that it may have caused. This type of customer service is so rare that when I do find it, I must acknowledge it. I just wish other banks and businesses would follow What Citibank is doing for their customers.