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December 2023 by Anna Koenig
I chose this store because of their rating and it did not disappoint! Lazar was extremely knowledgeable and personable! Gave honest feedback and reviews of the merchandise. He worked hard to make sure we got the best deal. The store was clean and had a great vibe. Another employee, George, also made the experience great!
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December 2023 by Diane Thompson
I have been in a lot of phone stores but this one is exceptional. The staff are friendly and knowledgeable. The wait was minimal. They had a lot of people working the few times I have been there. Very good at explaining the changes that they are going to make. I left there with know surprises on my next bill.
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December 2023 by Tim Fitzgerald
Daniel Diaz was our sales rep at Verizon today. He did an excellent job and was very patient with us. Would highly recommend.
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December 2023 by Jason Bullinger
Excellent service! Thank you to Lazar for his outstanding service and patience in helping me with my complicated phone issues. He was amazing to work with and will definitely be back again!
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December 2023 by Andrew Eaton
Upgraded four phones at this location. The first two phones we had with us worked great. The second two were my parents in Kentucky. The associate told us to take it to a Verizon store by us and they would be able to process our old devices for $850 credit. When we attempted to do such, we were told the Elk Grove location employee did not set up the two lines to get credit from our old devices. We're now having to work with Verizon directly to fix the issue.
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December 2023 by Juanita Mercado
Visited Verizon in Elk Grove Village and had a pleasant experience received exceptional customer service with Manny Silva. He was very professional, informative, answered all my questions. Stop by Verizon Elk Grove Village for your Holiday promotions!!!!
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November 2023 by Patrick Lee
Manny is the best! He helped me a lot and I could get the new iPhone here. He is very kind and helpful! I do recommend this store someone who is planning to change a new phone.
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October 2023 by Cara Isaacs
This location is great, especially Kian! He is patient, kind, and very communicative. He gave me the peace of mind I needed purchasing a new iPhone (Previous Android user here). I would definitely recommend buying here!
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October 2023 by valerie mendez
First time visiting Verizon in Elk Grove Village and I must say I was very pleased with the service. I’ve been to other Verizon locations and have not received service like this. Jorge was very pleasant, knowledgeable and super helpful with our phone plans & upgrades. I will definitely be coming back for my future services and would recommend working with him.
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October 2023 by Charles Shapera
Psalms was our customer service representative today and she was knowledgeable, highly respectful and thorough! An awesome person to work with, thank you! Please commend her for her outstanding work today!Zoe and Charles Shapera
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October 2023 by Frank Williams
I had an issue with my phone, not wanting to disable guided access. I stopped in at the Verizon wireless in Elk Grove Village. I had the pleasure to meet Daniel who took care of the situation got me in and out less than five minutes wonderful customer service five stars for Daniel
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September 2023 by Nancy ONeill
On Saturday, September 2, my mother and I went to your store in Elk Grove Village ob Biesterfield seeking assistance with our phones & our phone coverage. Without going into too much detail, because of a family matter, we needed to have 2 lines removed from my son’s account. Cristian Gal & EmilianoBoGhiasi (sorry,spelling) went above and beyond assisting us. Their kindness and concern was incredibly thoughtful. They made certain that before we left the store, we had everything we needed to continue our own service and were comfortable with our new phones. One of your agents stayed almost 2 hours beyond his scheduled time to work. My mother and I will never forget their kindness. Please, thank them for us again.Sincerely, Nancy O’Neill and Bonnie Clifford
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August 2023 by Ramon M
Lazar & Kian were very friendly, professional and knowledgeable. Made our experience pleasant and we even saved some money switching over from our old service provider. Thanks guys!
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August 2023 by Tom H.
The staff that work here are outstanding and very professional and helpful they go above and beyond their job to service you especially the young man with last name of Thomas outstanding well done
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August 2023 by Cindy Majkowicz
Sherwin Thomas was one of the most helpful sales consultants I've ever encountered at Verizon in the Elk Grove location.He was knowledgeable, helpful and polite. I left that location a very happy Verizon customer. He is a 5 star employee ⭐⭐⭐⭐⭐