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November 2023 by Preston Teasley
Mechanic very knowledgeable and got me on my way. Very courteous. Appreciated keeping me informed with the process.
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October 2023 by Zokir Ubaydulloev
They are very irresponsible and lie everytimeToday i came to pick up truck! They told me my truck was ready about 10 minutes but I’m waiting here about 3 hours
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September 2023 by Brian Rowe
This location in Elk Grove Village was modern, clean and service advisor helped me immediately. He was proactive in not making me wait several days by being up front and honest about the wait times for service.
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September 2023 by Michelle Pietzke
We lease from Penske. Although this isn't our "home " location, I prefer this shop. The mechanics actually listen to what the issues are. If I have a load in the truck, they expedite the service to get me out quickly. They also have an automatic wash bay (when it's working. )
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September 2023 by Al lopez
Great service my friend had a mirror busted and was replaced within 40 minutes thank you appreciate it
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June 2023 by Maria S Nasca
First time ever renting an "electric high top" van. it was a nice van! i called several rental places for pricing comparisons and Penske was actually the only place to actually answer the phone in person and give me unlimited time, answering all my questions. i spoke to "TY" who was amazing and so easy to work with.. everything he promised, he came thru with.. no hidden fees or charges.. the van was clean and well maintained and just perfect. it suited my needs for the day and worked out as i planned. i will be renting from them again as i have monthly events that will be so much easier using a van than cramming everything in my car and making 2 trips. This is the place! Ill be back!
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April 2023 by Leo Castaneda
Our driver went back to back cause trailer tires were flat. They said they were ok. Our driver didn’t want to drive like to so we lost a major sale. It’s his safety over anything. Penske tech said they were ok. Now we lost the sale and unhappy costumers. I see a lot bad reviews with attitudes and nothing has been done.
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January 2023 by Majid ikram
Worst experience of my life to get truck rental with Penske. I rented the truck for my move to Texas in December 2022 paid over 3k for my one way move. On the truck pickup day they told we can’t provide you the truck on the preferred location where I made the reservation at Home Depot and I have to pick from Penske agency in Elk Grove village located 30 miles away from house due to short of drivers from snow blizzard currently we are going through?. Secondly, I reached there agency in Elk Grove village and they said our system is down and you have to wait until it get back up again wait for around 1 hours finally they said the system is back. Thirdly, I brought the truck to my house and load it and move forward to my destination, I drove just 10 miles before taking an exits to highway I stopped for coffee at Macdonald and truck won’t start up ? call the help center to road side assistance they didn’t picked our call and we left a message through the app. and after 19 hours we received a call that we have sent a technician and he is arriving in 2 hours finally he fixed the truck and we left and messed with all of our reservations where we booked our hotels Lastly after we drive 6 hours we noticed engine light turned on but the truck was keep running ?. It was like a worst nightmare.The bottom line this is the company is not good anymore so don’t trust them at all.
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October 2022 by Tim C
Never get anyone to come to service desk and mechanics seem to have chip on their shoulder when asked to get key in the early am.
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September 2022 by Dylan Vaughan
Been about a month since I had my incident at this Penske, which was our locked truck somehow getting everything stolen out of it while it was on their property waiting to be repaired. The only people who had access to the truck were the employees of the building, yet some how all things of value were stolen and the manager says ‘we didn’t have a good view of the truck on camera.’ The truck was dropped off locked, when we went to pick it up, it was locked and yet nobody knows what happened. Made a police report but I doubt that I’ll get anything back. They have a secured lot that they never secure and what made me finally leave a review was a remark that was told to me last week, which was ‘we are not responsible for items stolen or taken from any vehicle.’ In my opinion, Penske is responsible, they are not securing the lot, all while having theft issues. Unless somebody had magic and can unlock doors. I would just like answers on how a truck that was locked when dropped off and locked when it was picked up was somehow vandalized by some random person who didn’t have keys to the unit. If it was up to me, I wouldn’t do business here
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August 2022 by Niki Vaughan
This facility hire’s thieves!! Only camera for whole “secured” building. Stole over $1000 worth of items from truck. Cops said they’ve had multiple “break ins” lately. Horrible establishment
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August 2022 by derek bridgeman
They don't take care of your rental really well
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August 2022 by Lisette G
Great people and great service exactly what we need and during a stressful time.
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May 2022 by Abetayev Bakhytbek
Great place, get our service fast. Thanks guys
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February 2022 by Sonia Olaguez
Thank you Penske Truck rental, I did my Cdl class B with air brakes test and I passed, I can’t thank you enough for renting me the truck and have it ready for me the day that I needed it. The office staff was very professional and was very nice, they had everything ready for me that day thank you.
