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January 2024 by Kleen Slate
Horrible branch. First they took away the drive through, then they took away the tellers and reduced it to one and now they are closed on Saturdays when most people are off work. Ridiculous. Why have a bank here. Just close it and let me know so we can move our money.
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November 2023 by Raynold Herrera
Excellent attention from Jessica Rangel…. Very grateful for your advice and help!!!Excellent attention from Jessica Rangel…. Very grateful for her advice and help!!!
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November 2023 by snez stojiljkovic
regret opening business acct with BOL.. charges are outrages for ach services and everything else
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September 2023 by Sam Wal
Hours of the bank are very limited post COVID. It’s not open at all on Saturdays. Makes this bank practically useless. Another company using COVID as an excuse to provide poor service
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May 2023 by Alex Kozak
I want to thank Patrycia Konopka. She was very fast, informative and professional. I am happy that I visited this department.
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March 2023 by Lottie K.
I am upset that the Bank of America Branch in Elk Grove Village, IL is NOT open on Saturdays!! Most people work until 5:00pm during he week and wouldn't be able to get to the bank on time before they close. Saturdays are best days to go to the bank, but not anymore! They are not open on Saturdays, and I'm not going to waste taking a time off from work so I can go to the bank during the week. Also, I work downtown Chicago. I used to go to an ATM that is on my way to work, but guess what? They got rid of it!! They keep getting rid of ATM machines and closing branches. I would go to another bank, but it would be a pain trying to contact all the bills that come out of my checking account and change them all over to another bank. Oh woe is me!!! Just rambling ....... :)
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November 2022 by Meerbek Abdumanap uulu
I came to this location and explained I need to open another business account but after waiting 30 minutes they said “ All specialists are busy right now please get appointment and come another day” But there was two customers only. Hopefully manager will change
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September 2022 by Neethu Thomas
Been coming here since 2018. Every time I have been here something as simple as 5 mins have taken 20-30 mins. So be prepared for long wait times. Over the years they have cut down a lot of staff and the on-site staff is super busy. Only reason I keep coming back is ease of location.BOA in general has gone down in customer service experience. So this isn’t an isolated issue with this location!
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June 2022 by Richy Sandberg
Maybe you guys should update your hours on Google. Apparently, the bank is not open on Saturdays as it stands. Terrible bank, limited hours, what a mess.
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June 2022 by Yiannis Bagias
Friendly and helpful stuff always ready to help you. Even when it is busy they are always nice and polite.
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May 2022 by Beata Beata
It use to be a nice branch, before that stupid covid hit!! Now half of the branches are closed and they fired rest of the people, this one has only one teller to take care of the customers!! People still need to go to the bank not just use the app!! The line is always long, like all the way to the door or outside!! Why????????
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May 2022 by Ali Rizvi
I wish there was a no star option to leave a review. It is the one of the worst bank branches I have ever visited. No staff to help you, long line at the teller and a clueless staff. Manager is lazy and drinking coffee the whole time in his office while the costumers were miserable. It’s a shame.
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April 2022 by Grant Heckelsmiller
Literally the worst bank branch on planet earth. Constantly understaffed or staff that just don't care. 1 teller was at lunch and none of the 3 other people at desks are apparently capable of doing anything that can't be done on their stupid IPADs. So I had to wait 15 minutes to make a business deposit at 2pm. Makes no sense. Close the branch if you can't find people to work. I dread coming to this place.
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April 2022 by John
Was at another BofA with a lock box. They closed for weeks without warning and when re-opened only had lock box hours during workday on weekdays. I was told I could move my lock box to another branch. I moved to Elk Grove at an additional expense of opening a new lock box. After a few weeks Elk Grove also changed to only being opened during workday on weekdays. It's not possible to visit a lockbox via ATM or mobile app, so any facility with lock boxes should have some hours outside of M-F "normal" workday. This change, like the previous ones, was done with no notification to customers outside of possibly a web page which I do not visit daily and there was probably no consideration to anything but profit margins. Short term increases in profit margins most likely will not make up for the bad reputation BofA is developing with a large population of their current customers.
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March 2022 by Ivan Enev
By far this is the worst bank location I have ever been to including all banks that I have worked with not only Bank Of America.They have forced me to open a business bank account so I can open an IRA account with them...During my last visit they made me wait for 45 minutes just so they can tell me that they will not be able to serve me and I have to come back another time. Their advise was to schedule an appointment.I few days later I called them asking to set up an appointment, they were insisting on me requesting the date of the appointment. When I chose the date the answer was "THERE IS NO AVAILABLE APPOINTMENTS ON THAT DAY" Than I asked when is the first available appointment and the answer I got was "... you don't understand how this works..." after that the lady hung up the phone!!! I guess she thought this is her cell phone and she's talking to her friend :-)Good luck to all the people who intent to visit that branch!!! You will need it.Best of luck to the manager of the branch as well :-)
