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August 2024 by Mr. Sanchez
Don’t believe a word they tell you and go somewhere else. My wife come here few weeks ago her suv keep shutting off and on. They told her it was her battery and tried to sell her a $300 battery. I just put in a new battery for her. Told her get the truck out of there took it somewhere else found out it was something else that was only going to cost me less $100 to fix. This places all they want to do is scam you instead of helping people out. Do Not Come to this place at all
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August 2024 by Jared Champion
Submitted a request for an appointment online and was told in the auto response email that someone would confirm my appointment. Nobody ever did, so I went in to the location to try to schedule. When I did, there was nobody at the front desk, but I could hear the employee in the office having a conversation with his buddy on speakerphone. Pretty not great way to run a business.
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July 2024 by Lashae Cooper
Worst customer service experience ever. I walked in no one greeted me. I called in ask for a price for an oil change the woman at the front desk told me $40 when I get there it’s $120. I would never do business with this company ever again. The manager was rude borderline racist. He did not want to service me at all. After he raised the price he said no one is available come back tomorrow I got there a hour before close
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June 2024 by Doggy Daddy
Great shop! Had a flat patched. They jumped right on it and was out in less than 30min back on the car.
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April 2024 by Celola Hickman
2 hours or more wait time
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April 2024 by Donna J. Searcy
Thank you MIKE at Downers Grove CarX (212 Ogden Ave) for your honesty and integrity. I drove from out of town and my brake lights & audio alarms went off on my Flex with 160k miles, scaring the life out of me! Mike told me he could certainly fix the problem, but that it was clear to him that I had recent work done and I should check to see if it is still under warranty. I called our usual place and indeed, it is still covered. His honesty no doubt save us a bunch of cash. I am very grateful to him for that!
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February 2024 by stacia mcdonald
Excellent service. Honest and friendly. Fair prices.
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February 2024 by C M
Fantastic service. They were very polite professional and quick. They didn't have any coffee or water in the lobby for customers. They play great music in the waiting room. Plenty of seating available for guests and customers while waiting. The waiting area is extremely clean. They offer explanations and copies of paperwork when you check out. I would definitely return for oil changes on my vehicle. Thank you to the entire team.
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February 2024 by Ryan Lachlan
Can't say enough good things about Mike & his team. Was in the area visiting friends when I had an issue with my wheelchair carrying hitch that would have made it impossible to drive to get home safely. CarX was the closest shop and when asked, they said to bring it in, even tho it isn't a general service they offer. Mike and his team made quick work of my car, gave me a complimentary tire top-off, and made sure I was good to get back home safely. Excellent and quick service!
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January 2024 by Jeffrey Smith
My check engine light came on so I called here for an appointment. I was told they would check it out for free. When I arrived, I was told it would cost $100 for an inspection. I just wanted to get it fixed so I agreed. They came back with $900 for an O2 sensor and fuel ratio sensor replacement. I talked with a few other shops and they said that the price was way too high. I declined the repair and tried to use a $10 off $100 or more coupon I got in the mail from them. They said they couldn't accept it since the total was $99.99. Are you kidding me! Absolutely ridiculous. I was able to talk them into using the coupon, but the total still came to $100 with tax. This place is a rip off. Avoid them at all cost!
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January 2024 by Dream Car Chicago Inc.
Fair prices, good location, fast turnaround. They take good care of your needs, we appreciate the help!!!Mike is an excellent manager and has taken good care of our fleet work, he’s able to squeeze our tire/exhaust work in around his retail work.I see a lot of the locals taking their cars here and this shop keeps busy, best to make an appointment
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January 2024 by Corinne Raden
Mike, the manager, exceeds in outstanding customer service. He takes the time to explain what needs to be done and is very knowledgeable. He truly cares about his customers and takes great pride in his work as well as his mechanics. You won't find a more honest and caring crew at this CarX!
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December 2023 by David Schaefer
I'm sorry for the long note here, but I feel it's important to share the terrible customer service provided by the Downers Grove Car-X manager Mr. Mike Judy. Let me start by saying I've been a loyal Car-X customer for more than 15 years and never had an issue until this new management.I brought my car into the DG location for a regular oil change and while paying, I just wanted to confirm the tires were inflated to the proper pressure as I know there is a slow leak in one of the tires. The manager, Mr. Judy and the technician confirmed the tires had been inflated. I could see the tire looked low but trusted they had done what they said. When i got home and checked the pressure it was only 18psi and not 33psi. Not the end of the world but I don't appreciate being lied to. A few days later, I started hearing a "thumping" sound from a different front tire, like there was a large nail. When I got out and checked the tire, there was no nail or apparent damage to the tire. The next morning, the noise got worse so I took my car to the local repair shop near my house. Their diagnosis ... the lug nuts were loose ... they never tightened the lug nuts after rotating my tires. When I called Mr. Judy to explain my situation, he never apologized but offered a free oil change. I said no, I want a full refund (because I'm never going back there again) and I also think it's only fair that they reimburse me for the cost to diagnose the issue and repair it. Mr. Judy agreed to reimburse me for both. A few days later, I received an email from Mr. Judy saying he would now only reimburse me for the tire repair but not the original oil change. When I called him to get an explanation, Mr. Judy was very dismissive, rude and failed to accept any responsibility by trying to tell me that there was nothing wrong with the oil change and therefore no refund. Nothing wrong with the oil change?? Last I checked, tire rotation and tightening all the lug nuts is part of the Car-X's oil change service. A $50 refund seems like a small price to pay in order to satisfy a dissatisfied customer and make up for their lacking aptitude. Unfortunately, Mr. Judy has zero people or management skills as this would have and should have been handled much differently.All things considered, we are all very lucky my tire didn't come off and severely hurt me, my family and/or any other unlucky bystander, not to mention the car damage it would have caused.
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December 2023 by Tim Velazquez
Tried to get me to pay for a new catalytic converter or 2 rather than check the sensor first. Didn't even check my tires even though the tire pressure light is on. For a $50 oil change to not inflate my tires enrages me.Then they had the nerve to call me about my review. As if anything they could say or do would get me to trust them now.
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December 2023 by Tad Chew
Had a flat tire while in the area for work. Got me in quick, affordable repair, and friendly service. Highly recommend!
