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December 2023 by John H.
We bought a car purchased the extended warranty for a Nissan rogue the sales guy made it clear for repairs with this warranty we need it to be serviced here....had a bad sensor had it towed there from in town part got replaced a few days later same problem happens as before but we're in rockford after hours so going by what the sales man said we had it towed to dixon $300 bill because we were under the impression it HAD to be serviced at ken nelson....the service guy explained that was not true insurance would of covered the tow to the closest dealershipfor repair and we would of just had to pay the deductibleof $120 for repair but again that wasn'tknow to us so we felt we had to pay to get it towed to dixon....great so he said it was the same part and Nissan would give us a $130 check and that was guaranteed and that the service manager would just have to sign off on it. A few MONTHS later we call no call back so we stop in just to have the manager tell us ohh sorry I was just about to call you...IM SURE either way sorry dont see that happening and basically found out everyone here Is just spinning us and will lie to your face about customer service that we've been going back and forth with for months....depending on who you talk to that day theyll always have a different answer for you first and last car I plan to buy from this place....don't bother!!!
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November 2023 by Andrew ..
Just another dealer that will not own up to their mistakes. Bought a 2022 Ram 2500 with only 16k miles. 2 months later after owning it i go to take it for its first service. The ram dealership locally tells me 5 lug nuts are completely broken off from being over tightened. You can tell that is an old break just looking at. This place tried to tell me the ram dealership probably broke it just to get money out of me. (Who says this?!) Clearly, they were the last ones to do service which means they overtightened and broke 5 lug nuts that cost me $600 to replace the bolts.
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August 2023 by Mark B.
Worst customer service experience ever. Requested to meet with the Nissan district representative over a paint issue. Could not get Jeremi Jahn to set anything up with me stopped in twice he's never around. Send text and phoned never returned a message or call. I heard from others he never calls back. Called Nissan to file a complaint, they even called him and said he won't return their calls. What kind of service is this? I have been in the automotive business my whole life. We have bought three new vehicles from Ken Nelson over the years there won't be any more business from me or my family.
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November 2022 by M C.
Love these people. Service department is quick and efficient. The sales staff is very knowledgeable.
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July 2021 by Erik B.
Took my jeep renegade in for service. The turbo charger was covered in oil. The car had 24,000 miles on it and is still under warranty. The service manager tried to scam me into paying $128 diagnostic fee. After threatening to call jeep customer care they decided to waive the fee. They replaced turbo which of course was not covered by the warranty. Of course covid happened and I didn't drive the car much but when I did I noticed the fuel mileage had dropped from 35.8mpg to 29.6 mpg. When I bought it back in to complain again I was told I would have to pay a diagnostic fee. Again I threatened to call jeep and the scheduler went to get a manager who was a complete jerk about fixing what they did but he waived the diagnostic fee. Spent 3 hours on a Saturday waiting for the car to be told nothing we can do about it. We have a call into jeep. Been 4 months not a peep. Now the clutch is leaking fluid inside the cab, the carpet is full of DOT4 fluid. Almost $900 to fix a master cylinder with 31000 miles on.. Anyone want to bet the carpet is still full of fluid when I pick it up.
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March 2021 by Bob T.
Worst dealership experience ever.Every person we talked with lied, made mistakes or did not do what they said the would do.
