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January 2024 by Michael Wright
Went in for a spark plug for a snowblower,the employee and the Manger both didn't now wanna even try to cross refeance the number to see if another store or warehouse had the item in stock,as someone who had helped set up and open this location back in 2005 and worked for 3 years at this store this is very disappointing I understand the pay rate is very low but this is unbelivable bad.
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January 2024 by Terrace Johnson
Great place to do business! Very professional and helpful staff.
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January 2024 by Mike
The only place that actually has my part and the service was awesome ? thank ya ?
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November 2023 by JP the traveling and restaurant critic
Didn't have my choice of price for a tire inflator, but the staff was sort of helpful.Update per company request: She was nice, but I needed extra assistance. Giving 110% to the customer is 90% of customer satisfaction. While I searched, staff clustered into a group behind the counter, when they should be separated, helping customers that were in the aislesPricing/marketing is too lengthy to discuss here . I was a store mgr with Keystone auto parts in California, and highly experienced in all aspects of marketing and customer service. You would need to hire me to greatly improve your ledger with my quaranteed, successful sales strategies.Store navigation wrong. Eliminate clutter from in front of the register and widen the aisles. Clear your product from the center of the store, to up against the walls, so that when the customer enters the FRONT of the store, they should see bright department signs and flashy product labels in the BACK of the store to draw them there. Research Pep-Boys store layout. Best one ever.I'll give you one marketing tip: move fast and most-selling items to the FRONT of the store and digress that rate to the BACK of the store. That opposite marketing ploy of forcing the customer to go to the back to make a purchase doesn't work in parts houses. You're not a 'shopping' store, you're a parts supply store. Mechanics aren't shopping and are in a hurry. You piss them off by making them walk all the way to the back of the store for a can of oil. They remember that unpleasantness over the convenience of grab-and-go when choosing a store. I know you want customers to shop, so as I said; customers should be DRAWN to the back of the store instead of HAVING TO GO to the back, which can be easily achieved. Create an exciting experience. Promos are HUGE . Research Dave Thomas, the king of promos. Associate name with promos, like, free Irish beer/summer sodas, winter hot cocoa for the kids Mondays.. Yippee ! Leave an email to communicate.
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July 2023 by Hugo Botello
Had a problem with a new battery got it tested and it was bad they gave me a new one no problem!
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June 2023 by Vinh T.
Worst customer service ever in here. I wouldn't recommend this place. I would give them minus star if possible.
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April 2023 by krolfam1
I go there on a daily basis, Rosie and her team always go out of their way to make sure that I get the best price and service possible. Best parts store in area!
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February 2023 by Ashley Rodriguez
I received really good customer service from Rosie. I came in with a battery issue and she was able to help me solve the issue! Thank you Rosie!!!!!
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February 2023 by Tom C. Krejcie
They had what I needed and by ordering on-line, it eas ready to pick up when I arrived. Being open on Sunday was a bonus.
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December 2022 by Mara Nofsinger
Absolutely will never shop here.We went on vacation and upon arrival back to our car in Chicago at a hotel, we found that our key fob was dead for our car. So we couldn’t get in the car.This store location closes at 9pm. I called around 8 to see if they had a battery for the replacement, which the worker said yes. I told him our story and that we were locked out of our car.It took me until about 8:30pm to get an Uber over to where we were located at to take me to this store location. We arrived at 8:50 and the doors were locked. I knocked on the door and the worker just looked over at me and smiled and shook his head no.Well at least their competitor company didn’t close the doors early especially after I called to let him know I was coming.Go to O’Reilly instead.I would give 0 stars if possible.
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November 2022 by Hristo Katsarski
My friend recommended me advance auto parts he said they changed his battery on the spot ,my case was different I had no idea they are understaffed and there was no one with the capability of changing my battery so I had to do it my self.the reason I went to advance is because I have 0 knowledge and experience of doindg such a a thing
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August 2022 by Dw “Donliam” Liamz
Went there for a battery before the winter cold and they had what I needed. Diehard Silver battery. Service was quick and remarkably helpful. After installing the battery I drove back and they checked my alternator with a fast free test to make sure there were no problems that my Honda CRV was charging the battery I bought perfectly so I didn't have to worry about that. Second time I bought car batteries there. First time the gave me the discount that ended the day before because I had a problem online. Really a fine place from my experiences.
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July 2022 by Janak Patel
Nice parking lot n convinent location. Prices are right. Good sales reception. My favorite auto parts store. Great services. +++++
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June 2022 by Adrian Vesper
Worst customer service. Tried returning a battery for the 10$ Credit was told to go to a different location that’s 5 miles away. ???? She didn’t want to deal with it.
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April 2022 by ARIES MIGHT
This is a public warning to all people. Who wabt to purches item or items at this location. The employees here lie about the companies return police. The will give you a very hard time, with a very bad attitude. When trying to return items, As well as telling you that they have no means available. To pay you back for your returned items.
