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January 2024 by Hernan Esquivel
Bad service doesn't like doing his job
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January 2024 by Lisa S.
No stars not an option although earned. Absolutely no customer service! Worker stood strong saying they do not deal with key fobs, standing in front of key fob and battery display. Incredible ignorance accomplishing that task.
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January 2024 by Rachel
Dishonest and very discourteousI purchased a blower motor resistor to replace my old one which was dying. I installed it, and it turned out to be defective and failed within 5 days. I went back to the store and was told to purchase a new one and swap them out, and then receive a refund for the defective one at any time because it came with a lifetime warranty. After the defective resistor was removed, I returned to the store for my promised refund. I was very rudely informed that the store does not grant any returns for any item that is related to the electrical components of a vehicle. I was also told that the individual who told me to return the defective part "did not know what he was doing." This begs the question of, why do you have a person who "does not know what he is doing" on the sales floor with no supervision?This store has been my go-to for vehicle parts for years, but I will no longer patronize this establishment. A word of caution to everyone out there, do not expect a refund on defective items even when they are sold to you with a LIFETIME warranty.
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December 2023 by Laura Maleski
Very friendly and helpful staff.
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November 2023 by Chris Langmaid
Wow! Worst customer service I have ever received at an Advanced Auto. Will not be returning to this location. Maybe time to even make the switch to a new auto parts store.
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November 2023 by James Holman
OK if you need something quick
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August 2023 by Zee Liddell
Customer service was awful. Walked in the store with the part that I needed and was told to go look down I’ll to somewhere and that was all the assistance I could get I left and went to AutoZone. Thanks.
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August 2023 by Mary Bogacki
Terrible service and rude just overall unhelpful and the guy doesn't even know anything about cars go to o rylies
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June 2023 by John Downey
Great service. Guys went above and beyond to help us every time we have been there.
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March 2023 by John Vain
Excellent support on searching for new wiper blades and installation. Answered other questions I had regarding another repair.
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February 2023 by Lewbuu
Took 10 minutes to even be acknowledged by an employee in an empty store when they finally did get to me the woman that took care of me was helpful but if it takes that long when the store is empty I would hate to see a day when the store is busy
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November 2022 by William Ferrari
Guys at the counter were very helpful in identifying what I needed.
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November 2022 by Andrea Carranza
11/06/22, around 7 p.m. Very helpful! After a terrible experience at autozone going to advance auto parts was a better experience with friendly and helpful workers.
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July 2022 by Chicago Aroha
Went to this auto parts store for a steering wheel cover. The customer service was amazing! Isaac went above and beyond and put the cover on for me when I asked even though this is not a service that they normally provide. My finger nails thank you so much Isaac!
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January 2022 by Dan Norvell
The manager here was a bit condescending with a question I had. They have availability of parts...but I'll go to Autozone or Napa from here on out.
