April 2022 by Kelly Diel
Would have given 4-5 stars but the staff was extremely rude to a couple people that I saw. One was an elderly women and she received a senior discount and then asked about the sale they were having which at the time was 50% off all clothing in the entire store. She was informed that because she had already received the senior discount she would not be getting the half off and went as far as the manager coming over to make sure. I was floored the way they spoke to her was in a very disrespectful tone. Doesn't anyone respect there elders anymore?
April 2022 by KT oh
A lot of things are overpriced and not a great selection either. Not like it used to be. Have now had several experience with rude management both dropping items off and asking questions in regards to a policy I wasn’t aware of. Don’t know why we can’t just be nice but that’s Decatur Il for ya! I’ll continue to shop in Springfield and champaign where staff has always been very friendly and store is more organized with better selections
March 2022 by Amber Justice
I attempted to purchase a T-shirt; but because it didn’t have a tag they would not sell it to me. They wouldn’t put a tag on it or provide me with a selling price. They were extremely rude. ??♀️ I am scratching this location off our thrifting trips. Will not be back.
February 2022 by Haley Blankenship
Store has a wide variety of items and is a large store. Prices are high and organization system makes it difficult to find clothes.
November 2021 by Trisha Thomas
I give it 4 stars bcuz there are some small issues but it doesn't stop me from shopping there.. So the clothing racks are separated by colors.. Not sizes.. You have to search through everything to hopefully find your size.. The sizes should be labeled on top the racks so we know where to go. Also the prices are a little high for donated clothing.. They have a ton of stuff.. So you can always find something you need or are looking for.
November 2021 by Lynn Smith
Not a good experience when attempting to donate items at the donation store.I went after work day 1 and noticed a sign donation closed. I walked into store to ask about donation times. I was told 10am to 3 pm thru the week and longer on Saturday.Day 2 left work 1 hour early to drop off again before 3. Arrived at 2:45 and was told donation closed again.The guy was a little rude too.I will not donate again to Salvation Army due to this experience!Don’t even attempt to call to talk to a human either. Phone goes to pickup option only.
November 2021 by Stephanie Stukins
Very nice staff and very helpful. Clean store and very organized.
October 2021 by Jim Hill
always something there for everyone. I find nice used clothes, sometimes find nice used shoes. money I spend there helps the community
September 2021 by Ben Rohr
I am ALWAYS pleased when I shop at the Salvation Army. Bernadette and Robbie are always helpful, warm, and welcoming. It feels like family when they assist and talk. Greatest customer service ever. They both have got it going on!!
September 2021 by Korey Brisch
I like the idea and the value but sorting clothes by color instead of size is the most ridiculous thing I have ever heard of. Sometimes you search forever and don't find anything with that ridiculous system.
August 2021 by Kathryn Wiley
Donated several things today, however we were told they wouldn’t take most of what we had. Gentlemen taking the items was rude and told me I had an attitude! I can’t believe an organization being given donations would be so ungrateful. I will never shop or donate this charity again!
July 2021 by Beth Ballweg
Clean & quiet. Good selection of women's clothing. Regular stop for us for blankets for our dog.
July 2021 by Lois Senger
Way overpriced on alot of stuff. Clothing needs to be organized by size not by color.If they want people to come here and spend money then they should also allow them to use the restrooms.
April 2021 by Christine Smith
Was there today let me say this salvation army is a rip off because they are way over priced. Furniture is priced as ifs new. Back home where I come from we call that lining their own pockets for profit.
April 2021 by Lori Blythe
They really need to organize their clothing by size. I don’t really like sorting thru all the clothing for my size.
