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December 2023 by Crystal
I came in today and was helped by a young lady named Savannah. She was beyond kind, courteous, and professional. She also was knowledgeable about many different products I inquired about & I left feeling confident about my purchase!
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December 2023 by Cc Madrid
Great and quick service with online orders. Totally satisfied with order! Recommend! Thank you!
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November 2023 by Amanda Taylor
Tell me why it says they open at 10am on Thursday but it is 11:40am and they have the doors locked .... I've watched a few customers try to go in, but of course they can't. Frustrating especially when you live in a small town 40 min away and came specifically to go to Sally's for certain hair care needs (because it states you are OPEN) . This happens quite often at various times of the day. Well, there goes customer number 7 because they can't go in. Good way to lose business people.
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July 2023 by Noel Ellis
Lauren was so sweet and helpful today. She was very knowledgeable about the products in store. Great job!
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June 2023 by Brieanna DeBoer
Need to update hours. Close at 7 on Saturdays.
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May 2023 by Samantha Rokosh
Every time I try and go here a few hours after they’re supposed to be open the door is locked but the lights are on and nobody answers the phone.
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March 2023 by Teressa Ross
To the sweetheart that helped to day. You are fabulous.
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March 2023 by Megan Mentzer
I'm not a hair dresser by any means but i had called for directions again because i had forgotten and she then started to belittle me by asking me do I know how to add and do basic math and making me feel as if I'm stupid what if I had a disability or learn slower than other's would your associates still think that's cute or funny to say those hurtful and inappropriate comments and then close the store early this isn't a good way to handle business or customers and then try to belittle someone's learning should be ashamed honestly.
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February 2023 by Jennifer Horne
Staff are helpful; when the store is open. Store closes early frequently.
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February 2023 by Tavia West
I came to the store at 6:51p.m. and the door was locked the customer service associate was cleaning the door. She unlocked the door and asked me if I knew what I wanted because there were getting ready to close. I asked her don't you close at 7:00 p.m. and she said 6:55 p.m. because we have paper work. Unbelievable. After my purchase she said let me let you out...not a Thank you..bye or anything! These customer service associates are always rude. I've called and complained before but it's obvious that customer service isn't important because it's getting worse!Next time I'm going to record my visit maybe if they see it something will be done!
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February 2023 by Jennifer Rafferty
Staff are helpful; when the store is open. Store closes early frequently.
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January 2023 by Tommi Lynn York
Horrible customer service very rude and has an attitude. I won't be back.
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December 2022 by Y Mabry
Customer service was awful today. Two young ladies working. Noone acknowledged or greeted me. When asked about a price on something, one said a price. Then said the price should be on the tags. I said nope this sign says 3 piece and there is no other tag. Needless to say, I walked out.
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October 2022 by Courtney Keppler
Well ever since you lost the last manager Lynsey that did an amazing job, these new employees are rude, eye rolling over having to answer a phone.. its kind of pathetic if you ask me.. if you can't show some compassion then find another job or get an education so you can find something that isn't customer service like this.. you really need to grow up. Had I seen a name tag I would have called corporate.. luckily for the most part I found what I wanted/needed. I can see why this place is loosing business.
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August 2022 by Sonya
I have been shopping at this location for several years on a monthly basis. Always loved their prices, products & how helpful the staff was. That is not the case anymore. The last few times i've been in to shop I encountered not just one but two very rude and disrespectful employees. I actually left without making a purchase due to how uncomfortable they made me feel. The eye rolling and the discussing/making comments about your customer with the other employee is just RUDE & disrespectful. I WONT be back in this Sallys. I would rather find another supply store or drive to Champaign than go there again. SAD
