-
January 2024 by pgchili
The Service Technician who helped me, Tyrone Barnard, went above and beyond in assisting me with my issue. He offered me different level of tires depending on my budget and he also assisted me in filing a claim with my mercedes benz complete tire coverage, by giving the adjustor the DOT numbers for the tire, explaining all the charges and estimating remaining tread life, (if usable) on the tire. It's no fun dealing with adjustors, especially since they were reimbursing me, not the shop, so I appreciated his patience and assistance.
-
January 2024 by andi landis
Good People Good Techs
-
January 2024 by Doug Webb
Good people helped me when I was in a bind
-
January 2024 by Cinda Armstrong-Williams
Excellent customer service
-
January 2024 by Louis Schroeder
Darren and his team have been welcoming, polite, and professional at every turn.
-
January 2024 by Sue Volle
It was a fast repair. I trust only Firestone for my tire needs.
-
January 2024 by mike hall
When going to Firestone in decatur il on main st, you have got to deal with tyrone, he's the sales person that has all the answers, and provides good service.
-
December 2023 by Douglas Hathaway
Very good and reliable mechanic shop for vehicles
-
November 2023 by Jack Kaufman
Tyrone was incredibly helpful on special ordering the tires I wanted, and working through a corporate discount. Very happy with his service!
-
November 2023 by Karen Williams
Got my vehicle in and out in one day for a replacement thermostat. There are not as many options these days for finding an auto shop that isn't booked up. I'm glad they got it done in one day.
-
September 2023 by rminnis55
Had my tires put on at this place. Got the truck back and the grease they use to slide the tire on the rims was all over the 4 tires. Fast forward to 2 weeks ago. My father took it in for tire rotation since I drive a work truck everyday and when I got it back they had only rotated the passenger side. Called to ask why to which the answer was the tech said he did both sides. The tread on the back is about 1/2 what the tread on the front is still on that side which is the same way it went in. Also know that tire hadn't been moved since the valve stem was replaced a week before on the back tire and it was still in the same spot, drivers rear. This truck gets 12mpg so I asked who was gonna pay my gas for having to bring it back in to fix their mistake and they couldn't compensate in any way. Everytime my truck goes into this place their incompetence shows more and more. Do yourself a favor and find somewhere else to the your vehicle. They are careless and incompetent and my vehicles will never go back there.Service: Tires
-
September 2023 by Patrick Maher
Took my car here for an oil and filter change and got charged $155.83. I paid less when I had it done at the BMW dealership in Springfield, and there they washed my car and gave me free coffee and snacks, as well as giving me a report on how all the systems in my car are going, none of which happened at Firestone. The charge at Firestone was so high because they charged me $91.99 for 5 quarts of Penzoil 5W30 platinum synthetic oil, which can be bought for around $25 at Walmart and lots of other places. They also charged me $32.68 for an additional 1.9 quarts, though Walmart sells 1 quart bottles for about $7. They didn't have the oil in stock when I took my car there (even though I made an appointment online two days in advance), so I had to wait while somebody went out and bought the oil -- for about $86 less than they charged me for it! I called the shop about this and talked to John, who said the price is set by Firestone and there's nothing he can do about it. I won't be going back.
-
September 2023 by Jordan Schumacher
TYRONE is the guy you want to look at your vehicle. He truly cares about the customer. He definitely cares about the finished product and everybody's safety.
-
September 2023 by Rodney Damery
Had tires purchased online installed. They were done over lunch hour at half cost of anyone else I called.
-
September 2023 by Daniela Delacruz
refused to look at my car and were going to charge me $120 just to inspect it. waste of my time and patience.
