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June 2023 by J L
Definitely not on their A-game anymore! This bank has just tanked in the past few months. Their service is absolutely subpar and customer service seems nonexistent. Looking forward to moving to another bank soon.
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May 2023 by Herbert Hamlet
I don't know what has happened to this location over the years, but it's not good. And it's certainly not something I'm going to continue to support through my business!
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April 2023 by Jason R.
I'll be making a withdrawal of all my cash from this bank. I've had absolutely nothing but trouble since my account switched here from First Midwest. I guess they don't cover customer service when they onboard new folks. Seems foreign to the entire bunch that works there!
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March 2023 by Rebecca Martin
Went for withdrawal someone entered wrong amount for my withdrawal now overdrawn will be looking for another bank. I was told this was fixed and checked my account on my phone my account has not been fixed. Stay away from this bank I will most definitely be changing banks
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March 2023 by dorothy anaya
The slows bank ever you would think on Friday they would have all leans opened and more people working. But this bank never does never.
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January 2023 by Michael Payne
Very slow at drive up , only one teller working 2 lanes
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November 2022 by Cheron Meyers
Their awesome and remember your name
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November 2022 by bill smith
Employees don’t really know what they’re doing here. I went to the main branch and my problem was immediately fixed.
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October 2022 by Darlene Banks
I don't think they were prepared for all the new clients. Couldn't get through on the phone , ATM was broke , line was long, but once you got through ,the tellers were pleasant and helpful.
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October 2022 by Catherine Lescak
I had an account with First Midwest Bank and the buyout switched my account here… where I won’t be for much longer. I’ve called and been put on their hold loop longer than 20 minutes 3 times in the last week. Unacceptable. Personal bankers at FMW gave work line number for us to call and not get out on hold forever.
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September 2022 by ThoseDetailingDudes
If you like waiting in line for 15-20 minutes per visit this is the place for you. You also can’t get anybody to answer the phone at this place. I’ll be taking my money elsewhere.
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August 2022 by Matt Creed
Just got moved from First Midwest to here. Saturday wait times are in excess of 1 hour, just to make a deposit. Lines are ridiculous. They only ever have 3-4 people helping customers. They need to get more help inside the north Danville location. Online banking is a mess. I have been on the phone for over 2hrs now to check on a charge to my account that is not ours. Do not recommend.
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July 2022 by Lynn Reeves
1-800 number for activating my new debit card doesn't even ring through. On hold at the branch number 40 minutes and counting. This is after spending 45 minutes in line waiting to make a deposit this morning. Someone has dropped the ball with this switchover. Finally answered at 52 minutes they gave me another number, it didn't work either. Not happy!
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September 2021 by Owen Cole
Great Service and are real nice.
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June 2021 by Teena Addison
We were driving from out of town through Danville and had to have important papers notarized and sent back to Florida. We went into the branch and we're greeted immediately by Torrez Kelly. After a brief conversation to let him know our needs he quickly had all the papers notarized and made copies for our records.Torrez was friendly and professional and is a great asset to your bank. If we lived in your area, your bank would be the bank we would use. Thank you Torrez for your help.
