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“I wasn't really sure were to email but I did want to let First Midwest know this little story that mattered to me.I went into the Coal City,IL branch office and had the pleasure of speaking with TODD OVERCASH.I was having an issue with my mortgage lender and addressed this with Todd, and even thou it wasn't an issue with First Midwest he took the time to help resolve my issue and explain a few thing that I feel will help me in the future.Having such a positive experience with Todd has made me really consider looking at possibly refinancing with First Midwest bank.I will truly remain a customer as long as Todd is there to take the time to help someone with the hardship that covid-19 has caused.I hope first Midwest truly appreciates Todd and his fellow employees.”
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“This is a great bank! Debbie has been extremely helpful to me on various occasions. She recently helped provide me with an account document that I urgently needed. I got the document the same day I went in requesting it. Other people I know, banking at different banks have waited 14 days and counting for the same document. She is amazing and I am happy to be banking here.”