December 2014 by Christina J.
I've done a lot of research online and looked at multiple pedicure chairs because it was time for us to change our salon furniture out. This winter, I've gone into the showroom and thought the pedicure chairs were chic and classy. The incentives were great and the sales person, Thai, said it was possible to get everything delivered on a desired date. I spoke to him and he said he'd send us a quote of different chairs that we were considering. So, the next day, he sends me only one quote of the three I had asked for. Then he called me a few days later to ask if I had considered purchasing anything. I had to remind him that I was interested in comparing different items and had to ask for quotes. After a few weeks of contemplating, I've finally decided on an item and called him to order the pedicure chairs. After placing an order, I emphasized that I wanted the delivery done on a Monday to minimize closing the salon. I also had to set up old furniture removal and new chair installation with a technician. He seemed to have understood and said it will be done. When I called on Wednesday before for next Monday's delivery, he tells me that the items have not been sent out because I told him to send them out on Monday. I told him that why would I want to items to be sent out on Monday? Why would I care what day they are sent out as long as I get the items delivered on Monday? He misunderstood what I said. WHAT???? So after talking on the phone, I had to push back to next Monday. I called the tech to postpone our installation date and had to changed everything that I had planned. So next Thursday, I get an e-mail confirming that the items have been shipped out. No information regarding tracking, shipping company, nada. On Friday, I get a short e-mail giving me a random order number that meant nothing to me. On Sunday, I receive this text from my mom who got the text from him about shipping. I go on their carrier website and track the items down to Chicago. They have arrived and said shipping date was Monday. Now, I've had to inform our clients of our upgrades and told them we'd be closed for Monday and resume our business on Tuesday. So come Monday, the tech shows up to remove our old furniture and pedicure chairs. They clear everything out and wait for the delivery.....no show! We called Thai and he tells us that they will be delivered on Tuesday! Why? After emphasizing that I had closed to salon on Monday, scheduled a tech to come in install the chairs, he tells me on that day of that the items are being delivered on Tuesday???? Okay...fine, there could be a miscommunication with the shipping company. I tried to understand...even after all this crazy mix-up. We called and complained, begged, told Thai and the shipping company of our situation. I can't close for another day since we promised our clients to be open the next day. Thus, we arrange the equipment to be delivered early in the morning at 8:30. After an hour of waiting, called the shipping company...they say they're stuck in traffic and will be late. They show up at 10:30....SIGH......................... Even though things didn't work out smoothly as we hoped, we were just relieved that they were here. As we had the tech install the chairs, he notices that arm cushions for all six chairs are missing. How does that happen? Why are they not in the box with the chair? So...we are now all set to go without arm cushions. We had to cover up the arm rests with towels for the time being because the velcro can scratch our clients! They say that the cushions will be delivered on Thursday. After all this madness, don't we at least deserve our items to be complete and whole? Horrible Horrible Horrible Service! I am happy so far with the chairs, but I don't know if I would order from them again because of horrible horrible service! They were voted Nail Magazine's number one choice this year? With the service they have now? Wow.... I had to lose two days of business, pay overtime for my tech, and endure stress because t
