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December 2023 by Jenni Young
We began taking our beagle here after TPLO surgery and despite being terrified of the vet, he loves coming here for physical therapy. They were able to get his leg muscle back to pre-surgery levels in the initially prescribed time. Staff and rehabilitation specialists are friendly and knowledgeable. I highly recommend this clinic!
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November 2023 by Katie Monick
Wonderful, friendly and extremely knowledgeable team. I brought my dog, Bogart, to IPC for a second opinion following a tendon injury and age related changes. Dr. Kopecki is exceptionally thorough and addressed all my concerns during our initial consult. She formulated a detailed and clear treatment plan which was emailed to me for review. The front desk team promptly scheduled Bogart's sessions and was patient and flexible with my ever-changing schedule. Hands down, best rehabilitation facility in Chicago!
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September 2023 by Caroline S.
Earlier this year, we took our dog here for back leg lameness and started therapy. After I inquired with the front desk about a negative interaction with a staff member who was assigned to our dog, we were to told they would no longer see us. No discussions, no follow up phone call. Just an email saying they wanted to "part ways". Unprofessional. However, this was actually a blessing- we started going to ARFIT dog rehab in Chicago - and wow, what a difference! The staff at Arfit is friendly and kind- they make sure to create a fun, fear-free atmosphere- and they have helped my dog so much! The other benefit of Arfit is that you can stay with your dog the entire time and watch/ interact the staff at work. It's also a fantastic chance to bond with your dog. And there is always a place to park and the entire experience is so much more relaxed! My dog has made incredible progress and is so happy to be there.
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August 2023 by Robin Dusek
My dog loves going here for his PT. Very very nice staff. I think he healed well from surgery and I think IPC is a big reason for this
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July 2023 by Samantha Olis
My dog Moose tore his CCL in January and the surgeon recommended we go to IPC once he was ready for rehab. IPC was so good with him, building his trust and going his speed for intros, touching/maneuvering his limbs, etc (he's finicky). Moose worked primarily with Brooklyn and I cannot say enough good things about her. She was incredibly helpful providing me with exercises to try with Moose and was always so positive and encouraging. Dr Kelli Martin was amazing and even though it took awhile for Moose to gain his muscle back, she always came to our check-ins with a plan of action and we got him there!!! I'm so happy with the care Moose received at IPC and would highly recommend to anyone needing help with their pup!!
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July 2023 by Priya S.
Integrative Pet Care is a gift to us! Our dog, Milo has been under their regular care for over 2 years now and I cannot be grateful enough for them. The veterinarians - Dr Martin and Dr Ridley are fantastic and all of the therapists are awesome, caring and gentle with Milo. The front desk staff is very helpful. As soon as we say "IPC", Milo gets happy and ready to go for a fun session!
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July 2023 by Samantha O.
My dog Moose tore his CCL in January and the surgeon recommended we go to IPC once he was ready for rehab. IPC was so good with him, building his trust and going his speed for intros, touching/maneuvering his limbs, etc (he's finicky). Moose worked primarily with Brooklyn and I cannot say enough good things about her. She was incredibly helpful providing me with exercises to try with Moose and was always so positive and encouraging. Dr Kelli Martin was amazing and even though it took awhile for Moose to gain his muscle back, she always came to our check-ins with a plan of action and we got him there!!! I'm so happy with the care Moose received at IPC and would highly recommend to anyone needing help with their pup!!
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July 2023 by K Mo
This place is a safe haven for myself and my girl who is ridden with orthopedic issues. We came when my 9MO pup was diagnosed with bilateral hip dysplasia and immediately began hydrotherapy, PT, massages, and Adequan injections. A few months in, the therapists and our doctor here, Dr.Ridley kept commenting on her elbow was clicking and had some tightness and how they were a bit suspicious there was something going on there. Sure enough, she was shortly diagnosed afterwards with elbow dysplasia and had to have surgery. It’s been a journey, but our girl has made a full recovery. It’s pretty emotional watching your young pup act like she’s a senior and not be able to walk around the block, to living a NORMAL life and taking 30 minute walks and playing and having full energy. IPC gave her that, and I will be forever grateful. Dr. Ridley and the therapists have such genuine love for their patients and keep such a keen eye on everything your dog is feeling, moving, experiencing that I genuinely feel like I get a report card every time laying out how my girl is doing, how she’s feeling, and how she is responding to her therapy (which is how they caught on to her elbow dysplasia so early).Sometimes I feel sad for myself or my pup with the cards she was dealt, but coming here is the highlight of her week, and without IPC she wouldn’t have gained a mass amount of muscle and have recovered the way she has and leading a normal life. We are definitely “lifers” and love everyone here!
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May 2023 by mahesh patel
Went here for consultation to improve my dogs rear legs movement . The place is very clean , staff are caring and the Doctor was amazing . Gave us a lot of advise what to do next.
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May 2023 by Eric L.
I can't say enough great things about this place. They, along with his surgeon at VCA (shout out) literally helped save my dogs life. He was diagnosed with Stage IV cervical IVDD and had surgery in late September. He had a super complicated post op course including neck spasms, chronic UTIs, widespread muscle wasting, and chronic constipation. He was literally wasting away in front of us. He still couldn't walk at Thanksgiving. Within two months at IPC, my dog was walking around the house, gaining weight and the bathroom issues cleared up. Five months with IPC and he's back to his pre-op weight and walking around the neighborhood like nothing ever happened. Dr. Martin and the team at IPC did an amazing job and really have gone above and beyond in saving my little buddy. The staff there are great, I wish I could name them all here. I can't thank them all enough and highly recommend IPC.
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April 2023 by Cerag P.
I haven't seen more unprofessional and overconfident practice. Anna (the staff member assigned for the therapy) was mean to our dog and rude to us. During the drop-off, she grabbed and shook my dog several times aggressively. My dog has back-leg issues, the reason why we went there in the first place, and naturally, I was appalled by her attitude. I tried to get the leash from her to prevent further injury as he got very anxious by her pulls and tried to wiggle out from his leash. She ignored my attempts and refused to let go of the leash. In the meantime, Anna gave snappy answers to my friend's questions about the treatment plan. Finally, when my friend told her that "He seems to be anxious," she mockingly told her, "He's anxious because YOU are." At this point, I intervened by saying that I had difficulty understanding what she meant and that it didn't work that way in this particular case. After she took him in, we raised our concerns about Anna's attitude at the front desk. The front desk was polite and seemed to understand our concerns, but three days later, we received an email from Brooklyn, the practice manager, informing us that they were discontinuing our service. No telephone call, no apologies, no attempt to understand our side. Nothing. Just a refund and email stating the following: "Unfortunately, we do not think that IPC is the best fit to continue your dog's therapy. For us to provide the best care to our clients and patients, there cannot be a lack of trust in our staff or decisions when it comes to your dog's care. We have canceled your future appointments and wish you and your dog the very best." Wow! I tip my hat to the level of arrogance. These people are supposed to be healthcare providers for animals, but clearly, they are unaware of the basic tenets of quality control and think they NEVER make mistakes. Ever! So, they don't need to figure out what might be the issue in the first place. We're glad to see what they're made of early on. Good luck with leaving your loved ones in their hands behind closed doors.
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March 2023 by Carrie K.
Professional. Knowledgeable. Great with my dog. Easy to work with and care about outcomes
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October 2022 by Lizbeth Thai
IPC have being amazing Ace have surgery for his patella luxation and also torn ACL the vet recommendation was therapy and I’m thankful they recommended us to IPC we did the 8 weeks program but we noticed how much improvement he have made and how amazing they treat him and have much he have improved . We did more sessions to help him more with his mobility. Ace have anxiety they understand him and he love going there to see him going for his walks and running we don’t have no words to describe how grateful we are how they take care of him and others furry babies .The moment you go in for your consultation you feel the warm and how much they care starting from the front desk staff, therapist and doctor .Scheduling and answering any questions via phone and email have being great ..
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July 2022 by Natasha C
I scheduled an appointment to get a postoperative physical therapy plan with Integrative Pet Care for my dog to have PT after his CCL surgeries. While on the phone the woman asked me if I’d be interested in pre op care as well. I told her that I couldn’t do pre op care because of the cost. She said the doctor can create a pre op and post op plan during our appointment and I could make a decision then. I said that would be fine, but reiterated that I likely won’t be able to afford pre op PT. Turns out the doctor isn’t able to evaluate you for post op plans until two weeks after the surgery. Which I was not informed of when scheduling an appointment for a post op physical therapy plan evaluation. She said we’d have to pay for another evaluation in a week and a half when our dog is two weeks post op. Which means we paid for a plan that I never had any intention to use.I asked the manager/partner if since a mistake was made on their part (not informing me that post op evaluations need to happen two weeks after surgery/scheduling me too early for a post op evaluation despite knowing that my dog’s surgery was over a month away) if they could make it right by not charging me for the second evaluation. She told me no mistake was made and that her people deserve to get paid for the work they do. I told her I agreed that people should get paid for the work they do, but people should also get what they paid for. I paid for a post op plan and didn’t get one. She brought up that when I filled out a questionnaire I checked off that I’d like to hear about pre op care and that I asked the doctor a question about it. Which I admit I did, I pretty much checked off that I’d like to hear about everything. It’s my dog and I’d like as much information as possible. But whether or not I checked that off doesn’t change the fact that when I schedule the appointment I ask for a post op plan (not pre op) and I haven’t received a post op plan. Every time I brought that up, she brought up that her people deserve to get paid like everyone else. Which agreed, it should come out of her (the owner’s) pocket for either not training her staff to schedule the appointments based on the timing of the surgery or worse if they are purposely not informing people of the timing to get two paid appointments out of them.I didn’t even ask for a refund at first. I only wanted a credit to use on the additional consultation. After all the back and forth I asked for a refund. She refused. We basically wasted 250$ because they won’t let our dog get therapy there unless we pay for another evaluation, but I feel like I was tricked, so if I have to pay for another evaluation, it makes more sense to go to a place with better trained staff and/or more integrity.
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June 2022 by Natasha C.
I scheduled an appointment to get a postoperative physical therapy plan with Integrative Pet Care for my dog to have PT after his CCL surgeries. While on the phone the woman asked me if I'd be interested in pre op care as well. I told her that I couldn't do pre op care because of the cost. She said the doctor can create a pre op and post op plan during our appointment and I could make a decision then. I said that would be fine, but reiterated that I likely won't be able to afford pre op PT. Turns out the doctor isn't able to evaluate you for post op plans until two weeks after the surgery. Which I was not informed of when scheduling an appointment for a post op physical therapy plan evaluation. She said we'd have to pay for another evaluation in a week and a half when our dog is two weeks post op. Which means we paid for a plan that I never had any intention to use. I asked the manager/partner if since a mistake was made on their part (not informing me that post op evaluations need to happen two weeks after surgery and scheduling me too early for a post op evaluation despite knowing that my dog's surgery was over a month away) if they could make it right by not charging me for the second evaluation. She told me no mistake was made and that her people deserve to get paid for the work they do. I told her I agreed that people should get paid for the work they do, but people should also get what they paid for. I paid for a post op plan and didn't get one. She brought up that when I filled out a questionnaire I checked off that I'd like to hear about pre op care and that I asked the doctor a question about it. Which I admit I did, I pretty much checked off that I'd like to hear about everything. It's my dog and I'd like as much information as possible. But whether or not I checked that off doesn't change the fact that when I schedule the appointment I ask for a post op plan (not pre op) and I haven't received a post op plan. Every time I brought that up, she brought up that her people deserve to get paid like everyone else. Which agreed, it should come out of her (the owner's) pocket for either not training her staff to schedule the appointments based on the timing of the surgery or worse if they are purposely not informing people of the timing to get two paid appointments out of them. I didn't even ask for a refund at first. I only wanted a credit to use on the additional consultation. After all the back and forth I asked for a refund. She refused. We basically wasted 250$ because they won't let our dog get therapy there unless we pay for another evaluation, but I feel like I was tricked, so if I have to pay for another evaluation, it makes more sense to go to a place with better trained staff and/or more integrity.
