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September 2024 by Tracey Povlick
Love the jewelry!!!
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February 2024 by Michelle Mac
Brought an item in that broke only two weeks after purchasing, and despite five employees working behind the counter, nobody could come up with a timely solution. While the space might be pretty, the customer service at this location left much to be desired. Ended up going to a neighborhood jewelry store to have the faulty item repaired at our own cost. Disappointed at best.
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September 2023 by Hannah Evans
Super disappointed, not only did I pay $80 for my first bracelet, but I went back to the store to explain how saddened I was when my bracelet/the clasp broke, so yet again, I paid full price for another bracelet & the clasp broke AGAIN ?? I’m so upset because I really did love the bracelet ugh.
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August 2023 by Veda M.
I have ordered a few pieces of jewelry from Gorjana's website so I was very excited to see a store opening up in the Lincoln Park! I've visited 3-4 times now and mostly have had good experiences. The staff is generally friendly but I've also met some staff members that are dismissive. Last time I visited I bought a gemstone bracelet. When I unpackaged it at home, to my disappointment, the staff gave me the wrong color. Everything on display is available to try on. If you would like to purchase something, you have to ask a staff member to get the item for you. Overall, I like this concept but they don't show you what they retrieve before packing it up which could easily prevent this issue in the future.
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July 2023 by Liesl S.
So rude. My mom and I went and they couldn't even be bothered to say "hi" or "welcome in." They closed in 40 mins, not like we walked in at 5:55. Also, one girl was helping a customer and had my mom move out of the way to show the customer another option, like hello?? Unacceptable. We were potential customers who would've spent money had they been more welcoming! What a shame.
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June 2023 by Stephanie Priebe
The Chicago team and their customer service is remarkable. I’m so appreciative of the help they provided me with some of my older Gorjana jewelry, as well as new pieces they helped me pick out for the summer. The ladies were beyond friendly, didn’t mind me trying on a ton of necklaces until I found the right ones, and made me feel so welcome in the store. I can’t say enough about this team and this store, and I look forward to going back and shopping in the very near future!
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April 2023 by Krista C.
So glad I was able to visit a store in person. I love gorjana jewelry. The shop is so cute and bright, and the staff was very friendly. Street parking only, but such a cute neighborhood to walk through.
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December 2022 by B K
The staff at this store is so helpful and attentive! I was incredibly impressed with their customer service and the beautiful space. This is my new favorite store! Take ALLLL my money! :)
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October 2022 by Olia Chicago
Love them! Have so many pieces that look like new after years of wear
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October 2022 by Deanna
Emma was extremely kind and helpful! The boutique is also very clean and well maintained!
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August 2022 by Baylie Keim
The staff at this store is so helpful and attentive! I was incredibly impressed with their customer service and the beautiful space. This is my new favorite store! Take ALLLL my money! :)
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March 2022 by Ali Gornbein
I am so appreciative of the customer service I receive every time I walk into the store. All of the women are incredibly kind, helpful, and eager to assist me with whatever I need. I also appreciate the text receipts and how easy it is to respond if you have questions about new product or what is in stock. I leave as a happy customer every time! Huge, huge props to that team.
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January 2022 by Kasey M.
I was recently at a wedding where I danced a little too hard and lost one of my brand new statement hoops. Emma at gorjana was so kind and replaced them free of charge. They are high-quality and affordable pieces that would be perfect for any event. I highly recommend checking them out!
