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August 2024 by w sun
Opened an account here with Shantel Campbell, who was professional, prompt, and helpful. Appreciated the thoughtfulness from other staff in providing a bottle of water too, considering the heat outdoors. Thanks all.
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August 2024 by Glenn Walters
Sitting here in lobby and no one available to assist.....quite frustrating
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April 2023 by Aline Carneiro
It’s a very clean branch and they work fast.
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August 2022 by Leah Yang
If I can put zero or negative star here, I’ll definitely do so. The manager, Ronald A. Fajardo didn’t help me by saying due to system error and promised to solve the issue the next day. Then, nothing! I called him and left voice message and no reply. Do NOT go there unless you want to waste your time!!!
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August 2022 by Native Chicagoan
This review involves the 180 N Michigan branch. We have been customers since the late 80’s. We we’re celebrating our anniversary. They would not allow me to use their restroom. We were also making bank transactions. We have used the restrooms at other Citibank locations. All the staff appeared to be of Latin decent.This location needs to train their staff to respect longtime customers.
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May 2022 by Le Va
Hellooo!! Visiting from miami beach for a short trip. We came to this branch to make a deposit. The teller, the lady from the box, and the manager helped us a lot with a positive attitude and great knowledge.The branch is clean, quite, and well located.They offering me water while waiting...Thank you all !!!
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February 2022 by Li Y
If I can put zero or negative star here, I’ll definitely do so. The manager, Ronald A. Fajardo didn’t help me by saying due to system error and promised to solve the issue the next day. Then, nothing! I called him and left voice message and no reply. Do NOT go there unless you want to waste your time!!!
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November 2021 by Loren C
Teller pocketed $1000 cash of my deposit and got away with it. Do NOT trust them with cash transactions.
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May 2021 by Cameron Fife
I've been to this citibank a couple of times, I'll admit it can sometimes require a bit of waiting, but I think the people who work here are really professional and friendly. I've been pretty happy to come in every time I do.
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April 2019 by Shamit Khemka
Excellent customer service.
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March 2019 by Lisa
Terrible customer service
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January 2018 by Tim Serges
Line management is poor, always understaffed at critical traffic hours, only one or two windows at most doesn't cut it. I see others have commented on the lines. Otherwise pleasant staff. They kept losing my account authorization information which was annoying had to redo three separate times at this location.
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September 2017 by Scott Jakubowski
Unhelpful staff
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February 2017 by Scott Jakubowski, CM
Unhelpful staff
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September 2016 by Victor Yang
Locked my account twice in two weeks
