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August 2024 by Kaye Pomaranc White
I have read reviews of this bank and have to differ from many of them. I have nothing but great service from the tellers here (honestly, I have not had to work with a personal banker here, but it is a smaller bank so no surprise if there is a wait). I had the great pleasure to be helped by Adela yesterday and the transaction I had to do was, I thought, annoying. She handled it cheerfully, helpfully, and quickly. I was so appreciative I felt I should write a review to let her, her bosses and everyone know how refreshing it was to have attentive, personal attention from a teller! Thanks, Adela, You helped make my day a good one.
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August 2024 by your gurl
Horrible customer service, changed to Huntington and wow the customer service is fast and will answer general questions right away. Unlike chase, I asked a general question and they couldnt answer it after waiting hours to speak to a live representative. They said they can't answer a general question ( nothing personal, i would understand if it was personal) until I gave my social....what my social for a general question??? Yea. No, bye! Instead i had to google the routing number, got it right away. Should of done that in the first place caus3 man was it a waste of my time!I don't understand why they cant answer the phone in a decent time or answer a simple general question! Like waiting for hours to speak to some one wasn't enough of making it a horrible experience!Never again. CHASE , you guys need to step it up!
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May 2024 by Bars Bek
Mellisa Ro the worst employee of this branch , she doesn’t know how to work with clients and there is no professionalism,
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May 2024 by David Blatt
The service at this branch is atrocious. You can wait literally in line forever just to see a teller. At a branch that services many seniors, this is outrageous. I don't see this at any other Chase branch in Chicagoland!
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February 2024 by Esho Bergam
Always the never answer the phone if needed or something amporinng to call them but the never answer the phone tooooooo ? ? ?
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February 2024 by Beast Beast
This branch is the absolute worst branch I've encountered. ? The staff will not follow up. Do not trust this branch. There is no sense of urgency when they make a mistake with your account. Unfortunately, I had to escalate my situation just to ensure a positive resolution. DO NOT GO TO THIS BRANCH!!! RUN RUN ?♂️
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October 2023 by Daryl Nitz
Use to be a great branch. Now it's a branch with few tellers and more full time employees just walking around doing very little. You will wait ava wait.
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September 2023 by Jane Fagiano
This is a wonderful branch with great people! Every time I have to go into the bank itself, I always receive fast, courteous service. I'm very glad that this is my branch.
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September 2023 by T
Closed on a randomly after a holiday weekend doesn’t make sense
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August 2023 by Jane F
This is a wonderful branch with great people! Every time I have to go into the bank itself, I always receive fast, courteous service. I'm very glad that this is my branch.
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May 2023 by Abdullah Sheikh
Staff doesn’t know how to do work. They should close this branch or hire professional staff. Victoria teller was rude doesn’t know how to deal with the business customers. Really Disappointed.
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April 2023 by Diana Varva
Walked into the bank for a transaction that required a personal banker. I had no appointment but they were very welcoming and someone was available right away. I was on the phone the whole time for an on-line class. The banker did the transaction on a safely manner, ask for all necessary documentation but in a very discreet manner so I could focus on my task. I was impressed how efficient and professional she was. At the end I asked for her name, I think it was Kristen or Kristal and I found out she was the bank manager. Definitely another pleasant experience at this location.
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January 2023 by Carl Albea
Fast and friendly service
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January 2023 by Brendan Tripp
Waited over an hour but got taken care of when I returned later in the day.
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December 2022 by Rosie Leyva
Horrible service ! , I went to make a wire transfer and only the cashiers treated me very good but the office staff keep me standing waiting and when they give me the service not even told me sit down and not even a good morning to say !!! The guy with glasses treat like we are not customers and with a big indifference. Terrible !!! Change the staff !!!!!! Pls ?
