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November 2023 by Noelia Hurtado
Thanks to Valery on the online orders department, she went extra mile to fulfill my order !! Thanks for made my day !
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November 2023 by Usagi Tsukino
You have an employee that has stains on his clothes and smells rather off putting. As this is a grocery store, I would have liked to see this issue resolved already. I have seen this gentleman several times in this unsanitary condition. If this issue is not resolved, I will be contacting corporate along with the health department.
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October 2023 by rashad starling
Pandemic has been over and they still don’t open until 6am. I used to be able to go here before work at 5:30 and pick up stuff.
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October 2023 by Kevin Mandell
After roughly a year of shopping at this specific location I have witnessed an increase in the employees being continually rude to customers. Today was kind of the breaking point and has led me to a 1 star review.Numerous times I've had cashiers be incredibly rude. The instance that stands out to me was accidentally putting a basket of products to purchase on the belt. The cashier scolded me for doing so which led me to apologize (line was backed up and cramped so I was attempting to empty the basket while taking as little space as possible). The cashier then proceeded to tell the customer he was currently checking out how annoying it is that people do that constantly and that I should have had more common sense. This led me to use the self checkout more often than not.But lets get into today's instance. Pretty simple transaction on my end as I had no problem. However, the associate (her name is April) monitoring the self-checkout not only was hovering over me the entire time, but when an elderly lady asked for assistance, the associate yelled something (while about 2 feet from my ear) to another associate. I shrugged that off, but the elderly lady (who was not acknowledged the first time) asked for assistance again. This caused April (the associate) to turn to the lady and proceed to yell at her that she will be helped. I'm not saying she raised her voice. She full on yelled at this elderly lady.I have also witnessed first hand of associates congregating near the self checkout numerous times who then proceed to loudly gossip about customers, coworkers, and management with no care in the world. Super unprofessional.Every time my partner and I need to grocery shop we always weigh these factors and situations. This ultimately led us to only do drive-up pick up at this location (which by the way, the associates that do this rock and are a joy to interact with).
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September 2023 by Ning L.
It's like any other supermarket. There are all things to use. Including food. Open from 6 a.m. to midnight. There are automatic machines for buying lottery tickets as well as automatic machines for renting videos. Copy the key as well.
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September 2023 by Mark Hall
Found what we were looking for at a great price. The staff was very helpful and friendly. Overall a very good shopping experience?
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September 2023 by Douglas Wiegmann
I had an errand near Jewel, so I checked the app and found some deals worth going in the store for. It is a well laid out store, not too big, but big enough to have a good selection of items. The app had the location of a couple of the items wrong, but I wasn't in a hurry so it wasn't too bad. I did get attentive responses from the employees I asked. I checked out, put in my rewards ID, and none of the rewards were reflected in the final checkout so I had to go to the service desk. That got straightened out. But I took off 1 star for the error. I used to be a regular customer at Jewel, earning loyalty points every month. Then Albertsons decided if you were a loyal customer you should pay for your loyalty rewards. Now I usually go to another store, going to Jewel just for sale items.
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August 2023 by Rob Schultz
This squirrel ?️ was on his way home and need to get some stuff. Not a five star ? grocery store. It's ok and I'm think every Jewel bathroom is a mess. I wasn't impressed by the staff. It's the little details that make the whole. Prices were ok but overall cleanliness was poor.Update: same day after Jewel post.Squirrel ?️ loves replies that address the issues. I do want to see place succeed. But why add a the commercial to join the Jewel club? What Bering dose that have on the post? In addition I'm not hiding who I am and, Google reviews has a way for owners to PM a reviewer. ? Never gotten a pm about any of my reviews.
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August 2023 by Libele B
Update: I reached out to the Jewel through the Contact us page but received no reply whatsoever...My husband brought an old deflated mylar balloon to Jewel to inflate. The woman in floral gladly inflated it and said she had to charge him the same price as he bought a completely new mylar baloon and inflated it... $20... Jewel you didn't sell us the balloon to get paid for it, so should have changed less or told him BEFORE inflation that it will cost the same! Not a good business policy to get charged for something that wasn't bought.
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July 2023 by Maria Ochoa
Jewel's always more pricey, and from what I've seen, less inclusive when it comes to foreign country items- ie. minimal diversity of products. Almost like a Walmart or Target, etc. Where they have "a little bit of everything", which shouldn't be the case if it's an actual grocery store.
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June 2023 by Carla Letellier
Unwillingness of the employees to go the extra mile, but I suppose that’s everywhere. This time, though, the bagger put my fresh tomatoes with my cans. Luckily I’m making sauce and there’s no longer a need to crush my tomatoes. I guess I should look at it as he saved me a step. lol
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June 2023 by Larisa Uster
Buffalo Grove Jewel has an entitlement issue and the worst customer service. The most unpleasant employee is Tara, who called herself a “supervisor”. Tara is so rude, insulting, and demeaning person. She is very outdated and has no idea what customer service is. I have been discriminated and insulted by Tara few times. Most of the Staff in Buffalo Grove Jewel is very unfriendly and acting as if they do not want to be there.
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June 2023 by Namelessness Incarnate
Went to get meds there from a GoodRX coupon. Sometimes Jewel-Osco has the best prescription prices.. if/when it does, I go there. I also picked up some mayo... cat for scale and/or for color matching scheme and/or for fun??? LOL :)
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June 2023 by Eileen Remlinger
I like the smaller size of this store. Easier and faster to navigate. Super nice people. Good selection of what I needed.
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June 2023 by Drun Winston
Very very very bad customer service and rude attitude, don’t shop at this store.We usually shop different times with different accounts, we asked for rain check, the lady said: but not for her because you come together. Than she made a mistake and said: it’s my fault, I’ll change for you but not for him???Train your people or you will be next Dominik.
