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April 2024 by Nick E
Nice folks. They've been around as long as I can remember, so you know they run a good business.
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June 2023 by Tammy Hofmann
Can get things fixed quick!
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December 2022 by Pathik Shah
Fast service and good prices for battery watch replacement. Will be back again.
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January 2022 by Katelyn Stevens
Bobby is amazing, resized the watch in less than a minute!
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December 2019 by Kathy Poorbaugh Brown
Very disappointed in this store. Today my husband and I were lied to by two sales associates. Wanted to see a mothers ring. They pulled out a catalog of expensive pieces. I asked if there was an online catalog and was told no available in store only. When I got home I looked and there are over 100 rings in their online catalog. Was told in store could not be ready for 3 to 4 weeks. Online would be ready for Christmas. I do not appreciate being lied to so they could make a sale. Terrible customer service.
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December 2019 by Tiffany Steele
beautiful jewelry amazing staff
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October 2019 by Deb Eeten
Knowledgeable salespeople and friendly staff
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March 2019 by Kyryth Kessler
I took a wedding ring set with a diamond and asked Bobby to place the diamond in the engagement ring and then soulder the wedding ring and engagement ring together. He did a BEAUTIFUL, MAGNIFICENT job. I cannot stop looking at the ring set and everyone admires it. Thank you, Bobby! I highly recommend this jeweler to everyone!!!!!!
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March 2019 by Charlie Morris
Fantastic at fixing watches for cheap, has some good products for low prices as well!
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October 2018 by Heather Holbert
I have had my watch repaired at this location along with many people I know. I left a battery in my watch for 2 years after it died. I had no idea the battery could corrode and coat the inner workings of a watch. Bobby was able to take it apart, clean it out, and I was thankful to get my watch working again. The watch was from my sister so it is special to me. The owners are WONDERFUL people. I work very close to this kiosk in the mall (at a jewelry store no less...so Bobby is a competitor but we just dont do all battery replacements) and send on average 3 people a day down to Bobby. He has been in business for more than 20 years. When I send people there I always say "Bobby is an expert and they will take really good care of you." These people consistently come back to me and say "You're right! They did a great job!" I read another review on here where a person said she had a bad experience. It is very hard for me to accept her experience because it is so far from the norm. Regarding her saying she could barely understand their speaking...they speak perfect English. Yes, they have an accent, but saying they are hard to understand is bizarre because I speak to them daily and never have a problem. Makes you wonder other people's motives when they mention how a person has an accent. Please take that into consideration when you read other reviews. Bottom line is that the couple who owns this business are exceptional people who are kind, hard working, and experts at what they do. I highly recommend them.
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October 2018 by Craig Wiist
Bobby did a great job replacing the battery on my fossil! He can do lots of stuff with jewelry and watches. He's at eastland mall outside of Rogers and Holland's
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July 2018 by Peg Haerr
BEWARE!! I was away from my home city, so I took my watch here because the battery needed to be changed. The lady there changed it, and it ran for about 5 minutes. I took it back, and the man opened it up, tweaked something and muttered, "It's ok now. It'll be fine."...and proceeded to "dismiss' me. It ran for about an hour that time. Today I took my watch to a certified watch repairman....not sure what that couple at Gold Star Jewelers did to my watch, but it's probably going to cost $85 to fix....Don't take anything you really care about to these people. Their English is poor, and several signs in their showcase are misspelled, also...
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August 2017 by Marco P.
The owner ruined my SKW6295, I had broken the Crystal and took it in to get a new one we agreed on $50 for a new crystal. I got a call the next day saying he couldn't repair the watch, which is understandable but when I went in to get the watch he said that when I opened the watch I must have scratched the face which I didn't he just didn't want to own up to his mistake. But a scratch wasn't the bad part, the timepiece doesn't even work anymore I'm guessing he didn't handle it with care and it came into contact with other things but now I'm down $160 from the watch and he didn't want to give me a refund, such bad quality service! Don't go here with expensive jewelry!
