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“I have and have had well over 20 different institutions for checking accounts, even ones at the "same bank", (different charter). I have never experienced such a helpful manager. Ita Reilly is very customer focused and has put in the extra effort and taken the time to explain in detail every question I posed, as well as providing helpful information navigating the bank's processes and procedures. When I asked questions not common knowledge, she followed up after talking to the appropriate people, and really went the extra mile by following up on my new account, to make sure everything was going well. I highly recommend this branch for your banking needs.”
“This is the best bank I have Bank with. the staff are amazing from the manager all the way to Tellers and personal bankers they're always happy to see you and the service is the most unbelievable service you get thank you for being a great Bank Schaumburg needs you”
“I decided to try speaking with a few fiduciary financial advisers recently. Last up was Nicky Amore from Falcon. Her approach is smart, as it entails a series of appointments (at no cost to the client), during which you become familiar with her and her style, which is calm and very informative. She actually teaches financial courses, so this is basically second nature to her.
I've still not decided if I'm going to sign up with any financial advisers, as some of the best advice I've gotten to date is for me to educate and inform myself much more thoroughly. But once I'm educated, if I want someone to overlook my finances--and chances are that I will--I believe I'll be calling Nicky Amore.”
8:00 AM - 1:00 PM
1250 Village Dr, Arlington Heights
Investing
“The manager Evelyn and her staff are very kind! I enjoy going into the branch because they have actual humans working here instead of machines like all the other banks now a days, it’s nice and refreshing to see.”
“Our loyalty to this bank spans over four decades, having been valued customers since 1982, when we first moved to the area. Throughout the years, the level of service and attention we've received has been nothing short of exceptional. Unlike the impersonal experiences often encountered with other banks, this establishment consistently shines with a genuine personal touch. Adam, along with the tellers and personal bankers, has consistently demonstrated competence, kindness, and an unwavering commitment to exceptional service. Dealing with them is always a pleasure, and their warmth and professionalism make banking here a truly enjoyable experience. Without a doubt, a stellar 5.0/5.0 stars!”
“Tyler and Carmen were super friendly and spent plenty of time with my father and me to be sure we had all of the account information set up properly before we walked out the door.”
“I have to give a BIG shout out to an employee Danial Noor Relationship Banker. He was so welcoming and professional. But, most of all he solved all my banking needs. Excellent customer service !!!!”
“Knowledgeable, friendly, efficient and very helpful staff.Hometown bank feel with big bank services.Dora Cheila Georganas and her staff are great. They made complicated transactions simple.”
“Grace is a rockstar! She's so personable. Represents Fidelity so well, she deserves a promotion for the way she handles customer experience start to finish. CX ? certified!”
“Awesome branch with helpful employees. Part of the Wintrust network of banks. I'd much rather support local/regional businesses instead of the mega-corporations. You'll find personalized service and old-school hospitality here.”
“I wanted to deposit a paper stock certificate into my account. Walked in on a Friday, and Patrick was very helpful and quick to process my request. I was told before that it could take an hour, but I think it only took like 30 minutes. My stocks were available to view on my app on the following Monday, so they processed it very quickly as well. Thank you so much!”
“Very helpful in opening a new account. Not nearly the amount of irrelevant information asked to verify what I was intending to do. No sales pitch to try to sell other services not wanted.”
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“Great local bank. Have you opened a savings account for your child? If not this is the place to go NOW. They have a special window and even stair steps to get the kido up to the window to feel big as they do their deposits. Love this bank!Oh Yeah...Ladies have to much change in your purse? Pop in and pour it in the machine to the left of the clerk windows, take the reciepit to the window and get your cash.... FOR FREE. Yep no fees are taken out and before you ask no you don't need to have an account with them to use this great service!”